I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!
I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens. Help!
Hello,
I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter
Similar Messages
-
I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it
Please authorize ADE 3 with same credentials that you used with older version of ADE
-
need lightroom 4.4 asmac is 10.6.8 and not compatible with anything higher. Does this come with the creative cloud? Would really like a disc but that doesn't seem to happen anymore. Currently have cs4 and d7100 hence need 4.4 to open raw Any ideas? Is this now customer service or does adobe have a customer service team . Site not user friendly. Thanks
Graham Giles wrote:
Have you seen this type of problem before? I think it could be a serious issue for anyone in a similar position.
No; but then, I've not had occasion to use TDM. I've been using firerwire drives for over 10 years, both FW400 and FW800, with no issues except a bit of instability using a B&W G3 machine.
TDM should be safe. Using cautious, manual copying of files from the Target machine to the Host machine should not result in unexpected loss of files or damage to the Target drive's directories. It should behave exactly the same as if it were an external (to the Host) firewire drive.
• I don't suppose there is anything I can do to 'put back' lost items from a separate Time Machine drive which has an up to date backup on it.
There is probably a way to do that - seems to me that's one of the reasons for a Time Machine volume.
On the other hand, if the Time Machine volume is rigidly linked to the now-absent OS on the original drive, there may be no way to effectively access the files in the TM archive.
I know that using a cloned drive would work well in this instance.
I have no experience with Time Machine, so perhaps someone who has will chime in with suggestions.
With the machine in TDM with the other machine, have you tried running Disk Utility to see if you can effect repairs to the drive? -
I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please helpJodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma -
Sharing a ZIP file is not available with the Creative Cloud App for iOS
I can't share a ZIP file via Creative Cloud App for iOS. Why?
Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5978280#5978280
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5978280#5978280. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Creative Cloud Download & Install at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
Do I have to pay for Photoshop Touch with the Creative Cloud?
I have subscribed to the Creative Cloud services and now I would like to download the available Touch apps, including Photoshop touch. Since I already pay for a subscription, do I also have to pay for the apps in the app store or is there a way around that by entering my Adobe ID or info?
thanks for the feedback, where you using phone support?
The link concerning the cloud can be found here:
https://creative.adobe.com/join/pro
Available Touch Apps
Creative Cloud also integrates with these touch apps, which are available for purchase separately.
Thanks,
Ignacio -
Why cant i download After Effects with my Creative Cloud
Im trying to download After Effects with my Creative Cloud but it doesn't show up in my Creative Cloud application.
The Cloud installer will only list applications that your system is compatible with. Check the requirements for After Effects against your machine specs...
After Effects - http://helpx.adobe.com/after-effects/system-requirements.html -
I am getting the Download Error on the Creative Cloud Apps Panel. No Apps Showing
I have tried all the various methods to resolve this issue with the Creative Cloud App.
1. Deleteing the Files in the Library Folder
2. Installing Adobe Application Manager 8 (Not Installing at all)
3. Reinstall Everything
Nothing is resolving the error on the App.
I can do everything else with the app but not installing products.
Running:
OS X Yosemite 10.10.1
MacBook Pro 15" Mid 2012
2,3 GHz Intel Core i7
8 GB RAM
NVIDIA GeForce GT 650M 512 MB
512 GB Solid State SATA DriveSign in, activation, or connection errors | CS5.5 and later
Mylenium -
I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.
This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?
It's not launched from the CC app.
If you have Windows, look under Program Files\Adobe\Photoshop CC
If you have a Mac, look in the Application Folder > Photoshop CC -
I've downloaded the creative cloud app and the Photoshop. Now, how do i open Photoshop?!! tried clicking on the image but nothing happen.
Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis -
I am trying to download my paid for Elements 13 upgrade. When I click on the "download" button, I receive this message: 413 Header Length too Large. Help?
You can download using direct download link , which I had provided.
Download Photoshop Elements products | 13, 12, 11, 10
During installation , when prompted enter serial number and proceed with the installation .
If you had purchased upgrade serial number.
First enter Photoshop Elements 13 serial number .
Then it will ask for previous qualifying version serial number.
From the drop down list , select Photoshop Elements 12 and then enter Photoshop Elements 12 serial number -
Hey.
I'm trying to download Photoshop and Illustrator from the creative cloud app. I can't seem to get either of them to download after purchasing the monthly student package. Photoshop seems to download fine until it stops at either 42/51/52% and will never finish downloading. Illustrator never even begins the download process and just sits at waiting. I'm running Windows 8.1 and have never had this problem with any other program. As for troubleshooting it I'm not sure what I could do so I simply deleted all creative cloud data off my computer and tried again from scratch, no use. Also did a system update and restart, again to no avail.
Please advise,
Jesse.Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I downloaded flashcards + with the top in app purchase of " US english female" for 1.99 and it shows the purchase with the option to download it again for free then it comes back "Failure ?! Receipt verification failed ! I have deleted the app and reinstalled several times and it still does not work !!!!I have a iphone 4s with the 5.1.1. Thanks
Lots of people having this problem. Flash card+ says this is due to a change in the Apple processes receipts... See posts on their facebook page. https://www.facebook.com/flashcardsplus/timeline?filter=2
-
Error code 50 while trying to download a font from adobe creative cloud
I received a error code 50 while trying to download a font from adobe creative cloud saying that the "Creative Cloud desktop failed to update" and that I should contact customer service. How should I resolve this issue?
Read here.
http://support.apple.com/kb/TS1279
Maybe you are looking for
-
ices</a> and perform a title search for the words <b>HTTP</b> and <b>404</b>.</li> <li>Open <b>IIS Help</b>, which is accessible in IIS Manager (inetmgr), and search for topics titled <b>Web Site Setup</b>, <b>Common Administrative Tasks</b>, and <b>
-
ITunes not copying all of my songs to iPod
I just recently got an iPod Nano 4th Gen new - and it worked great until recently. I just started getting this situation where when I go to copy over a group of songs from my library to the ipod it will copy maybe 5 or 6, and then stall out on one so
-
Why are some of my folders always expanded when opening my external hard drive on my iMac?
Certain folders are always expanded when I plug in and open my external hard drive and its more of a pain than anything to scroll through them all. If i close them, next time I open the hard drive folder they are open again!
-
Migrate users problem with security answers
Hi, we are trying to mograte users from an old IDM system to a new one, we want to export/import the user list, but we have a problem with the security answers since they are encrypted and we don't know the best way to move them. could you please hel
-
How do I resize photos to reduce MB. Need photos of 5 MB max.
Hi, need to know how to resize photos to 5 MB or less.