I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?
I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?
I went to Purchases and it worked from there having had the same problem you describe.
Similar Messages
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im trying to download itunes 10.5 but keep getting error message that says: There is a problem with this Windows Installer package. A problem run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I am using windows XP 32 bit, all the other computers in my house downloaded just fine, no problems, however this is the computer my iphone is set up to, ive tried doing a virus scan, windows update, downloading other things, updating everything possible, everything works fine, its just itunes that wont download, anyone have any other ideas?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks
Make sure your Mac qualifies for Mountain Lion > Upgrade your Mac to OS X Mountain Lion.
If you have anti virus software installed, disable that before downloading apps.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store. -
I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that’s not the case because my coworkers are connected. Can someone please help me?
I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue. -
I download radio programmes via Podcast, but have recently found that some episodes play for only 30 seconds and then the whole app quits. This happens even though the whole episode has downloaded. I would be grateful for advice.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the problem episodes and redownload.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
Okay, I keep getting this prompt That says "To view this context, you need to install the Java Runtime Environment...I believe I have clicked on the More Info link days ago..I believe this is malware..what do I do to get rid of this annoying pop-up? https://www.dropbox.com/s/gtm3khm6ngo0d26/Screenshot%202014-12-10%2019.56.56.png ?dl=0
jackallday wrote:
Kappy, got a page when I clicked saying it can't find the page and it looks like THIS https://www.dropbox.com/s/ldjyssatbmy53u0/Screenshot%202014-12-10%2021.28.24.png ?dl=0
Try http://support.apple.com/kb/DL1572
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2 -
I'm trying to purchase and download a movie, but I keep getting message error that I have no space. The error states that I must delete some photos or videos in order to download. I've gone to iPod then edit and deleted some videos, but I'm still getting the message. What is the correct way to delete the videos and should they still be there.
They wont still be there if you delete them,but if you have those same photos on the main computer.
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File and product distribution could not be verified. it may be damaged or was not signed. ?
I get this as a pop up when I try to purchase and install "Pages" and "Numbers" on my brothers iMac. Thoughts as to what I might be doing wrong?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
I'm trying to re-install Itunes. I keep getting an error message that says....
"Apple Moblie Device failed to start, Verify you have sufficiant privileges to start system services"
Does anyone know what this means, or how to fix?
ThanksHello pongo19,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button .
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.
Set the Apple Mobile Device Service Startup type to Automatic
Remove and reinstall iTunes and AMDS
Best of luck,
Mario -
Since the MobileMe move I keep getting a pop-up screen that says "IDisk Conflict Resolver." I've done everything asked to "resolve" the problem but it keeps popping up every few minutes. How can I get rid of this?
Ok....so I have found a work around....if not a complete solution.
I'm not sure if deleting your music, uninstalling ITunes and reinstalling and adding your music back will actually affect it but I tried it again. Started from scratch.
I checked the box for "Manually manage music and videos"
Then I moved my music to phone via drag and drop, usually just boxing a row of albums at a time.
I went back into my Iphone and began the sync. The message popped up, "1 Item could not be synced" and the sync stopped. At that point, I just clicked sync again and it started back up again. It took a few go's but eventually I got all my music on my phone.
Ironically enough, the only songs that wouldn't sync were songs that I had actually purchased from Itunes....kinda odd -
Product distribution file could not be verified. it may be damaged or was not signed.??
whenever i try downloading anything on the appstore that's what it says.. i don't know what to do... i'm no expert on computer and i can only understand basic instructions. english is not my first language.. can anyone please help me??
all the other similar threads about this that i saw were from 2011 and i did not find them very helpful that's why i am asking this.. please helpSeveral causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
If possible, test on another network, such as a public hotspot (if the computer is portable) or the hotspot created by a mobile device. A network gateway that blocks some traffic, most likely on a company or university network, could be causing the error.
Step 2
Back up all data.
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 3
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 4
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
when trying to download ipod reset utility for windows i get a message that the installer is intended for 32-bit version of windows. what can i do?
I assume you have tried everything here?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It doesn't mention 1442, but the same troubleshooting applies.
It wouldn't hurt to also try another available USB port on your machine and another sync cable if possible.
Lastly, try restoring the iPod on another PC or Mac running iTunes.
If you know of somebody with a PC running Windows XP still, ask them if you can download the reset utility and use it to reset the Shuffle.
B-rock -
I purchased a new desktop computer, downloaded iTunes, authorized the computer thru iTunes, but, unable to sync with iPad3. I get a message stating "sync will resume when OWNER HP in on-line. That was the old computer, which no longer has iTunes on it. What can I do?
You still have to make the new computer and the iTunes library the new syncing library. Did you transfer all of your content into iTunes yet or copy the iTunes library from the old PC to the new one?
If you no longer have the old computer and did not copy the iTunes library to the new one, read this user tip.
https://discussions.apple.com/docs/DOC-3141
If you did tranfer everything over, you probably have to set up WiFi syncing again in iTunes in order for the iPad WiFi settings to see your new computer. -
My Mac laptop was working very slowly. I closed it but I can't re-open the version I had. I tried to move it to the trash and download a new version but, I keep getting the same message. How can I get rid of this copy and get back to work????
See:
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding -
HT1212 when trying to restore my ipad mini i keep getting a message that says network has timed out
When trying to restor my I pad mini that has been disabled I keep getting a message saying connection has timed out. I have been working on this for hours. Someone please tell me in the simplest terms how to restore my ipad.
Try temporarily disabling your firewall and anti virus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/
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