I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8
I'm trying to download the trial for adobe indesign but it keeps failing and saying 'download error, please try again or contact customer support (49)' Can anyone help? I'm using a laptop on windows 8
Rachelh20713544 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
Similar Messages
-
CC: Download Error please retry again or contact customer support...
In trying to download application in Creative Cloud I am getting an error "Download Error please retry again or contact customer support" Any ideas?
Among many other possibilities: Signing out might help if the app is not communicating correctly with severs, etc. Restarting might help if another program is preventing the CC app from installing (also why I mentioned not opening any other programs). Running as administrator should help with any permission issues, as Gene mentioned.
What I posted is usually the first recommendation for CC download issues.
One more thing I should add...Although you are downloading Photoshop, the best place to get help is the forum which correlates to the program you are having trouble with. In this case, the Adobe Creative Cloud forum.
Great to here you're up and running again! Thanks for checking back...
Benjamin -
Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
When I try to enter codes for digital movie downloads it tells me "code redemption is temporarily unavailable. Try again later." Customer support has been no help. Anyone else have this problem?
Am sick of going back and forth with what has turned out to be worthless customer support. Have sent them so much info and pictures, no help. All they do is send me links for instructions on how to redeem the codes. I know how to redeem, I have redeemed at least 50 codes. To them I am obviously an idiot though. To me it seems to be a problem on their end, but can't get an answer from them on why it is telling me code redemption is unavailable. Please help! Anybody!Confirming my suspicions with every passing hour. Support on this forum is non-existent like the support from Apple support. But, you got my money now... why would you care?
-
Trying to install my apps, and am getting a 'Download Error: Please try again or Contact Support'.
Hi
I am trying to install my apps through Adobe Creative Cloud Desktop and all I'm getting is 'Download Error: Please try again or Contact Support'. I don't have any support number, or anything like that. If I try to reload, it doesn't do anything.
Is there anyway where I can fix it?? I have even tried to reinstall the software still with no luck.
Hope that you can help.
DamianHi Damian,
You can follow the article: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application which will help you to get your issue fixed.
Let us know if it still gives you any issues.
Thanks,
Ratandeep Arora -
I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)
disable running antivirus/firewall programs.
-
Download error. Press Retry to try again or contact customer support.
Application manager doesn't load applications. How can I fix it?
I tried this but doesn't work.
download error. Press Retry to try again or contact customer support. (403)
Thanks,Hi webarton,
Please check the KB : http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html
You might also want to check the suggestions on the thread : http://forums.adobe.com/thread/1156604
Regards,
Rave -
HELP:( Download Error: Press retry to try again or contact customer support.
after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.
Creative Cloud "Download Error" message
-
Cannot download software - Download error. Please retry to try again or contact customer support.
Cannot download software - Download error. Please retry to try again or contact customer support.
Hi,
Please check this forum link and try to follow the steps: Creative Cloud "Download Error" message
Thank You
Arjun -
I am trying to set up my email on my ipday, but I keep getting yahoo server is unavailable, please try again later. What does this mean?
I just discover
ed that all you need to do is change you yahoo password from your computer and then set it up on your iphone. That's it -
can anyone help me? I've been trying ti change it since last night.
Help is right here, front and center caibadass. May I ask what's the reason for the mobile number change? Are you logged into My Verizon as the account owner to make such a change? If you can share the details then we can assist. Keep in mind that if the number is changed online then there is not a cost.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport -
I tried updating Photo Shop but it says, "Errors, please try again or contact support."
I try updating and I hit learn more and it says Download errors, Press retry to try again or contact support, I need to download Photoshop.
While you wait for someone who knows this issue, supply some basic information.
Here are some suggestions:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc. -
Any help would be awesome. I've closed and reopened the app many times and even restarted the computer. I'm using a MacBook Pro with OS XYosemite.
Chopper Duke for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
Is there a way to change the trial version I chose? Or is there a way to extract portions of a pdf within what I have? I chose the trial that said most popular. It allows me to split documents, but I need to be able to take out specific parts. Does anyone have any advice? Thank you so much!
Here is a screenshot of what is going on. As you can see, default tools is selected, and you can see how the tools above Split Document are lighter and not clickable.
Maybe you are looking for
-
Hello guru's, I am facing a typical error. while creating sales order the VAT condition is capturing the tax classification indicator from sold to party. It has to be from ship to party. Pl. help. Regards,
-
USEREXIT to adjust the rebate credit memo request to your own require
We are using function module SD_BONUS_CREDIT_NOTE_CREATE in one of our rebate program. This Functional provides the option to use USEREXIT to adjust the rebate credit memo request to your own requirements. With Present form of functionl module
-
Help with making circle shape photo....
Hi, I wonder if anyone can help me out please. I am using Photoshop CS Version 8. I have a photo which I would like to print out but in a circle shape. I'm a bit of a novice at Photoshop and can only really re-size, crop and alter tints/hues and t
-
Error FF 753 - Tax code not found in any of the GL accounts
Expert, Have check the following: 1. VK13 is fine 2. Tax sales/purchase is fine How could we solve this error as can not pass to accouting? Cheers
-
Back up to time machine failed. Error, "Files can't be copied onto the backup disk because it appears to be read-only". Back up has been working. drive is not read only. How do I fix this?