I'm trying to get rid of logmein. I threw away the entire application but I can't remove it form my overhead menu bar and the activity monitor tells me it's still running.

I'm trying to get rid of logmein. I threw away the entire application but I can't remove it from my overhead menu bar and the activity monitor tells me it's still running. How do I get rid of it completely?

Install it again and use the developers uninstall instructions
How to uninstall/install software on your Mac

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Have upgraded to 5c and want to give my 4s to parents. Trying to get 4s back to 'factory settings' as was when bought but cannot remember restrictions passcode. If I erase all content and settings will that take it back to how was when bought? Thanks.

Have upgraded to 5c and want to give my 4s to parents. Trying to get 4s back to 'factory settings' as was when bought but cannot remember restrictions passcode. If I erase all content and settings will that take it back to how was when bought? Thanks.

Hogey1301 wrote:
Trying to get 4s back to 'factory settings' as was when bought but cannot remember restrictions passcode.
Restore the Device as New... See Section 6 here...
http://support.apple.com/kb/HT4137
Hogey1301 wrote:
Have upgraded to 5c and want to give my 4s to parents.
Follow the Check List here...
What to do before selling or giving away your iPhone, iPad, or iPod touch

Iam trying to reinstall the OS X after erasing the hard disc but it can't be completed it says u need to visit the purchase page ??? I tried many time to download it any help

Iam trying to reinstall the OS X after erasing the hard disc but it can't be completed it says u need to visit the purchase page ??? I tried many time to download it any help

On the bottom of the MBP is the serial number. Enter it here and post back the results:
https://getsupport.apple.com/GetSASO?
This will identify the exact MBP that you have.
Ciao.
The system is under maintenance now. Try this link instead:
http://www.chipmunk.nl/klantenservice/applemodel.html
Message was edited by: OGELTHORPE

I've managed to delete the NoScript menu bar and the NoScript option when I right click a page, how do I get them back?

I was trying to allow a website on the NoScript menu, when I must have accidentally pressed something and the entire menu bar disappeared. While I was trying to correct this, I then managed to remove the NoScript option from the right-click menu. So now I cannot access my NoScript and I've tried re-installing it but nothing works. How do I get them back?

menu bar is missing:
https://support.mozilla.com/en-US/kb/Menu%20bar%20is%20missing
from TOOLS then ADD-ONS you can see noscript
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

HT4053 I have lost the ring when I get a phone call or a messege. The phone vibrates, but there is no ringtone. I have a ringtone picked and the ringer volume is as high as possible.

That pretty much sez it. No ringtone on a call or messege or text although one has been selected. Vibration but not tone. Ringer volume is all the way and nothing.

Check:

Trouble with Safari - it keeps shutting down - all because I tried to get rid of MacKeeper

trouble with Safari - it keeps shutting down - all because I tried to get rid of MacKeeper ad - after I install what I thought was an update since I already had MacKeeper, it would not allow me to continue without buying the new one. Make a long story short I switch to Firefox and deleted as much as I could of Safari (files, preferences etc) Now I'm at OS Yosemite X 10.10.2 and would like to get Safari up and running again - I've searched for Adware in applications etc but could not find it. Found what to do from the community, but before I go that route...Do I have to know where or if I actually have this spyware?    And if I were to reinstall Maveric - would my files and such be undisturbed? so that only Safari would be replaced?    I"M LOST .... (as if you couldn't tell)
I've been working with Mac for 30 years or more and although I'm hands on taught the only thing I lack is the newer "buzz words" so if you can help me out - please make it simple ?? thanks

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Trying to get rid of malware show password, any suggestions??

Somehow got infected with this malware "show password" I tried disabling it. no help.. tried removing firefox and reinstalling it.. no help.. tried resetting to default values.. no help When I tried deleting and reinstalling I deleted the folders in c/program (x86) files/mozilla.. still no help.. How do I get rid of this thing?? Thanks Don Sutherland

If there is not a Remove button for it on the Add-ons page, Firefox may be finding it in one of three places:
(1) The shared extensions folder in the Program Files path - you already cleared this by deleting the entire set of folders.
(2) A little-used shared Extensions folder here (type or paste this into the Start menu search box and press Enter):
%APPDATA%\Mozilla\Extensions\
(3) A registry entry created by the program's installer
Usually the first step is to uninstall the culprit, if you haven't already. Open the Windows Control Panel, Uninstall a Program, and click the "Installed on" column heading to search for bundled items that may not have an obvious name. Remove anything unrecognized or untrusted.
If the uninstaller doesn't clean out the reference in the registry (Firefox may not check until the next startup), some manual digging might be required.
Any luck tracking it down?

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do?

My past computer crashed and I am trying to get all my itunes songs back for my new computer, but even though I have downloaded all my past purchases some of them still aren't playing and can't be located. What can I do? It is quite alot of lost songs/ money.....
Thanks anyone who can help, Apple make it impossible to talk to anyone or contact and I can't navigate Express Lane
x

I realise there have been a number of threads like this now that I have started looking, the problem is the back-ups i made were saved to a server network which has now also gone down, a case of dreadful luck really. Is there any other way to get the music back?
Regards

I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5? I ask this because I am getting the same message when trying to install iTunes 10.5.

HT1311 I have two iTunes accounts an. Am trying to get rid of he primary one because I don't have access to that email anymore but it seems impossible?

I have two iTunes accounts an. Am trying to get rid of he primary one because I don't have access to that email anymore but it seems impossible?

Just cahnge the e-mail account asssociated with the account. There was no need to start another account.
You cannot delete and account, nor would you want to. All purchases made with an account will always be tied to that account.

Im trying to get ride of Alias but it keep making copy Now my trash is so big....How long it will take to empty the trash

Im trying to get ride of Alias but it keep making copy Now my trash is so big....How long it will take to empty the trash

That's not how it works. Once a device (including a computer) is associated with an Apple ID it cannot be switched for 90 days. See this Apple KB article for more information: http://support.apple.com/kb/HT1420.

TS3694 I tried to get rid of my jailbreak things like restoring my whole phone. It didn't work. Now it keeps showing the photo to connect to itunes so I did. It said to restore so I did. and it keeps doing the same thing over and over and over and over ag

I tried to get rid of my jailbreak things like restoring my whole phone. It didn't work. Now it keeps showing the photo to connect to itunes so I did. It said to restore so I did. and it keeps doing the same thing over and over and over and over again. How do I fix it?

Your phone is toast. Contrary to what the lovely folks in the jalibreaking community say, attempting to restore the iPhone to "factory" condition does not always remove the jailbreak. You'll need to contact those bozos and see if they can help you.
Hint: start saving for a new phone.

I broke Safari trying to get rid of Flashback malware. How do I fix it?

I foolishly tried following the instructions on the CNET site for finding if I have the Flashback malware and supposedly fixing it:
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/?tag=mncol;txt
On the page, it says to run this command in Terminal and that if it returns a path result that you have the malware:
defaults read /Applications/Safari.app/Contents/Info LSEnvironment
When I ran the above, it gave me the following:
"DYLD_INSERT_LIBRARIES" = "/Applications/safari.app/contents/resources/.PassmarkMonitorTestV.xsl"
Based on the instructions on the CNET site, I believed that this file was infected and I deleted it, even though it was a hidden file. I followed the rest of the instructions on the page as well, which would supposedly "reset" the infected application, but this didn't work.
I now can't run Safari, It would apear that the file deleted was necessary for it to run.
I tried downloading Safari from the apple.com website so that I can reinstall it, but when I ran the installer, it said I couldn't use it because there was a newer version already on my machine.
I'm running Mac OS X Snow Leopard. I'm not sure what version of Safari I'm running (I can't open Safari) but it must be higher than the version on Apple's site, which is 5.1.4.
Here is the Safari error report:
Process:
Safari [516]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
Build Info:
WebBrowser-75345503~2
Code Type:
X86-64 (Native)
Parent Process: launchd [98]
Date/Time:
2012-04-05 21:14:59.436 -0400
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:
2686299 sec
Crashes Since Last Report:
13
Per-App Crashes Since Last Report:   7
Anonymous UUID:
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
could not load inserted library: /Applications/Safari.app/Contents/Resources/.PassmarkMonitorTestV.xsl
Binary Images:
0x7fff5fc00000 -
0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
How can I repair my Safari installation?
<Edited By Host>

If you’re certain you know when the infection happened, and you back up with Time Machine or something similar, you can save yourself a lot of time by restoring your whole system from the most recent snapshot taken before it was infected. Then take Steps 7, 8, and 10 below.
How can you tell when the infection took place? All you can be sure of is that you were infected some time before the problems started. You may have visited a blog that prompted you to install some kind of software, or a “certificate.” If you remember doing that recently, mention it in a reply, but don’t post a link.
If you don’t know when you were infected, there's no easy, reliable way to remove the malware, because it's constantly changing. There are differences of opinion on this site as to the best of course of action, so you should do your own research before deciding how to proceed.
I suggest you take the following steps:
1. Back up all data to at least two different devices, if you haven't already done so.
2. Boot from your recovery partition (if running Mac OS X 10.7 or later) or your installation disc (if running an earlier version of the Mac OS), launch Disk Utility, and erase the startup volume. This action will destroy all data on the volume, so you must be sure of your backups.
3. Install the Mac OS.
4. Reboot and go through the initial setup process to create an account with the same name as your old one. Don’t import anything from your backups at this stage.
5. If running Mac OS X 10.6.x or earlier, run Software Update. You may have to run it more than once to fully update your system.
6. Restore the contents of the top-level subfolders of your home folder except “Library” from the most recent backup. The Library folder may contain components of the malware. It’s best not to restore anything from there. If you must do so, restore only files, not whole folders with all their contents, and only if (a) they’re visible in the Finder, and (b) you know what they are, and (c) they haven’t been altered. Don’t restore anything in the home subfolder Library/LaunchAgents, if it exists, or any hidden files or folders, no matter where they are.
7. If you’re running Mac OS X 10.5.8 or earlier, launch Safari and select Safari ▹ Preferences… ▹ Security from the menu bar. Uncheck the box labeled Enable Java. Because of known bugs, Java in those OS versions is unsafe to use on the Internet. (Note: I’m not referring to JavaScript, which is unrelated to Java, despite the similar names.) If you’re running Mac OS 10.6.8 or later, you should still disable the Java web plugin unless you really need it. Few websites have legitimate Java content nowadays. If you encounter one that does, enable Java temporarily.
8. Change every Internet password you have, starting with banking passwords. Check all financial accounts for unauthorized transactions. Take this step only after you’ve secured your system in the preceding steps, not before.
9. Reinstall your third-party software from fresh downloads or original media, not from backups which may be contaminated.
10. If you use any third-party web browsers, disable Java in their preferences. As with step 7, this step is mandatory if you’re running any version of Mac OS X older than 10.6. Otherwise it’s optional, but recommended.

How do I make the firefox toolbar come back? I was trying to get rid of ask toolbar and they both disappeared.

I was trying to eliminate the ask.com toolbar that I did not want, and I somehow eliminated the firefox toolbar too. I want the firefox toolbar back. I also am getting ask.com when I open a new tab, even though mozilla is my homepage with google showing up there, not ask.

To turn toolbars on and off you can either:
* right-click a blank area of the tab bar
* right-click the "+" button on the tab bar
* View menu > Toolbars (if you aren't display the classic menu bar, tap the Alt key first to display it temporarily)
You'll want to turn on the Navigation Toolbar.
There's a hidden setting for new tabs:
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''newtab''' and pause while the list is filtered
(3) Double-click the '''browser.newtab.url''' preference and enter your preferred page:
* ''Page thumbnails (default)'' => about:newtab
* ''Blank tab'' => about:blank
* ''Built-in Firefox home page'' => about:home
* ''Any other page'' => full URL to the page
Press Ctrl+t to open a new tab and verify that it worked. Fixed?
If Firefox ignores the setting, one of your extensions may be overriding it. Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Does that fix it?

The outgoing call icon has just appeared in the menu bar at the top of the screen on my iPhone 5 and i cant seem to get rid of it.

The outgoing call icon has just appeared in the menu bar at the top of the screen (next to the wifi icon) on my iPhone 5 and no matter what i do i cant seem to get rid of it.
I have rebooted and and cleared all running apps and still on luck.
The phone still works ok and i can make and receive calls.... any ideas on how to get rid of it?
Thanks

Here's what it looks like.
Mine did the same, just randomly overnight

I'm trying to get rid of logmein. I threw away the entire application but I can't remove it form my overhead menu bar and the activity monitor tells me it's still running.

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