I'm trying to install Illustrator 9.0 on my PC w/ Win 7.

It won't install; compatibility troubleshooting won't fix; worked before on this same computer! Any help for me?

Glenn,
You may need to run the computer in XP mode to install it (having failed in normal mode). Here is how:
http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7
Once installed, you should be able to get it to run with the PC in normal mode as follows (first run):
1) RightClick the shortcut;
2) Click Properties;
3) Click Compatibility;
4) Tick Run this program in Compatibility mode for, then select XP in the dropdown list;
5) Start AI9.
After that, you can just DoubleClick the shortcut to open.
Otherwise, search for Compatibility in the Windows Help and follow the instructions there.

Similar Messages

Old computer died and I am trying to install Illustrator CS5 on new computer. Last version I had before CS5 was/is Illustrator 10, which has been installed in new computer. CS5 install says I need CS2,3, or 4 before installing 5, but old computer went dir

Old computer died and I am trying to install Illustrator CS5 on new computer.
Last version I had before CS5 was/is Illustrator 10,which has been installed on new computer.
CS5 install says I need CS2,3 or 4 before installing 5, but old computer went directly from 10 to CS5.
How can I repeat this 10 to CS5 install?

It does not seem likely that CS6 was upgraded from version 10. You might want to check your purchase history in your Adobe account to see if there is some missing link in the chain of purchases you made.
You can always try contacting Adobe support thru chat to see if they can find information or otherwise assist you in this matter.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I am trying to install Illustrator C6 on new system (Win8.1), Already de-activated from old system. I downloaded the 3 files. First file opened and had fonts, but second file (1.8Gb) does not open; does not appear to have an exe file. How do i install?

I am trying to install Illustrator C6 on new system (Win8.1), Already de-activated from old system. I downloaded the 3 files. First file opened and had fonts, but second file (1.8Gb) does not open; does not appear to have an exe file. How do i install?

what files (names and extensions) did you download?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Tried to install Illustrator CC and after 98% installation it said "failed" to install. Why?

Tried to install Illustrator CC and after 98% installation it said "failed" to install. Why?

The message I got was, 'Download error. Press retry to try again or contact customer support.(49).'

I am trying to install Illustrator CS3 onto my new MBAir.

I am trying to install Illustrator CS3 onto my new MBAir. I have the CDROM for CS3 and want to download onto the Air. Tried copying the files via TimeMachine share but didn't work. Do I need to buy an external USB to download or is there another option?

Adobe applications typically place files in all sorts of locations, so trying to install Illustrator from a TM backup or copying from another system is very difficult since you probably can't get all the files. You'll need either an external CD/DVD drive or another computer with a drive you can access, either for Remote Disk:
http://support.apple.com/kb/HT5287
or if it's a Mac to make a disk image of the Illustrator installer CD which you can then copy to the MBA and run.
Regards.

Trying to install Illustrator cs3, during the installation I am asked for photoshop cs4 disk I no longer have the photoshop cs4 disk

Trying to install Illustrator cs3, during the installation I am asked for photoshop cs4 disk I no longer have the photoshop cs4 disk

Do you own Illustrator CS3? An older version should not only not be asking you to utilize a newer version in any way, it couldn't even know about the existence of it.

Trying to install Illustrator CS3 on Windows 8.1 and get error message-installer database is corrupt

When I try to install Illustrator CS3 on a windows 8.1 machine and get the following error message. " Installer database is corrupt". Have tried rebooting computer etc. and still the same problem, any suggestions?

BrianDany I am sorry you are facing difficulties installing Creative Suite 3 under Windows 8.1. Windows 8.1 was not available during the time period which Creative Suite 3 was developed and the last updates released.
I would recommend reviewing your PDApp.log and possibly AMT3lib.log file for error messages which are preventing the installation. You can find details on how to locate and interpret the log files at Troubleshoot installation with install logs | CS3, CS4. You are welcome to post any specific error messages which you discover to this discussion.

HT1918 hello guys,my I5 got stole on the 27 July...the insurance paid out and i got a new apple phone.I am currently trying to install itunes on my phone but im not winning.i can only access itunes on my pc,but i want it on my phone.May you please assist

hello guys.I lost my I5 on the 27 July...the insurance paid out then i got a new phone.same model.
i am currently tryin to install itunes on my phone,but im not winning.i can only access itunes on my pc but i want on my phone.
may you please assisst me get itunes on my phone please.

You don't install iTunes on your phone. iTunes is a program that runs on your computer. As RG asked, please explain more clearly what it is you are trying to accomplish.
Regards.

Trying to install Illustrator CS4 onto my new PC. Does not recognize serial number.

Got a new PC last week. Trying to reinstall Adobe Illustrator CS4. Put in disc... typed in the serial number as requested, but it is not recognized. Would appreciate any help.
Thanks.

Hi,
Looks like that the version of CS4 which we are installing is an upgrade, If yes you what is the previous qualifying version.
Find the right product and enter the serial number in front of that and bingo it will start working!
Hope it Helps
Thanks

Illustrator CS5 Error on Windows 7 64 bit, Uninstalled Illustrator CS5, Tried Re-Installing Illustrator CS5 on same pc new error

Hi,
I have been using the Adobe Creative Suite CS5 for a few years and haven't had a problem.
Recently, illustrator just would not open would get to initializing illustrator.exe and stay there. I tried uninstalling illustrator in the hopes it would fix it with a reinstall.
I got the download file and when I tried to open in to reinstall, I get this error "The file archive part of Adobe Illustrator CS5 is missing. You need all parts in the same folder in order to extract Adobe Illustrator CS5. Please download all parts." I then tried to download the whole Creative Suite and same error message occurred. I am not sure what to do or if I should just uninstall the whole creative suite and start fresh (would rather not because I don't want to lose my preferences and presets).
I am on Windows 7 64bit.
If anyone could help that would be greatly appreciated.
Thanks,
Dave

Uninstalls do not affect user-defined prefs and other custom files, but of course it may be a good idea to back everything up. A reinstall may be the only way to fix this. The error occurs because something else has introduced a flaky entry in the installer database and it goes looking for some file from a source that no longer is available. run the cleaner tool and reinstall everything after you have secured your prefs.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Problems trying to install Illustrator CS3 on a MacBook with Leopard 10.5.2

I'got a trial copy from Adobe and follow the installation procedure but it failed, being only installed the common resources but no the Illustrator itself. What to do?

>What to do?
Ask in the Illustrator forum?
This one is for Acrobat.

Trying to install Illustrator trial version

I have been attempting to install the trial version of Illustrator CS4 for a couple of hours. It is telling me that it cannot install until I close all open programs, namely Adobe Bridge. Adobe Bridge is not open and I even restarted my computer to make sure of this. However, it is still saying that installation cannot continue until Adobe Bridge is closed. Has anybody had this problem? What do I do?

scrpbkr,
You may try to use the CS4 CleanScript, http://www.adobe.com/support/contact/cs4clean.html.
You may try to run the installation in safe mode, if applicable.
If you still get the error, you may consider taking a turn with the CS3 installation, if any; it has its own CS3 CleanScript., http://www.adobe.com/support/contact/cs3clean.html.

I get the folling error when trying to install Illustrator;

Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} ----------- ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546 ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\alex\AppData\Local\Temp\{F986ADC4-976D-4AF0-9824-04813BD31AEF}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com -------------------------------------------------------------------------------------

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Trying to install illustrator and inDesign but getting insufficient space error

Switched to E drive but still getting insufficient space error for C drive...help plz?

even if you install on your e drive, some things must be installed on the drive with your os.
how much space do you have on your c drive?

Cannot install Illustrator CS5.5 on Windows 7 64-bit Enterprise - (Exit Code: 7)

I am able to install the rest of the CS5.5 Master collection without any issues, but I receive the following error message when trying to install Illustrator:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 2 error(s), 3 warning(s)
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
ERROR: DW020: Found payload conflicts and errors:
ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.
FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.
I have tried uninstalling the entire Master Collection Suite via the control panel and using the CS5InstallerDatabaseUtility.exe (Clean up script) which completed with errors:
[Tue Jun 24 10:29:13 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:13 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Tue Jun 24 10:29:13 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:13 2014] Win OS Version: 6.1
[Tue Jun 24 10:29:13 2014] Cleaner Tool version        : 3.0.0.37
[Tue Jun 24 10:29:13 2014] Cleanup source directory    : E:\Software\AdobeRemover
[Tue Jun 24 10:29:13 2014] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Tue Jun 24 10:29:13 2014] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Tue Jun 24 10:29:13 2014] [UserRoamingAppData]        : C:\Users\oc-jjust17\AppData\Roaming
[Tue Jun 24 10:29:13 2014] [UserLocalAppData]        : C:\Users\oc-jjust17\AppData\Local
[Tue Jun 24 10:29:13 2014] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Tue Jun 24 10:29:13 2014] [System32Folder]            : C:\windows\system32
[Tue Jun 24 10:29:13 2014] [SharedApplicationData]    : C:\ProgramData
[Tue Jun 24 10:29:17 2014] Language selected: English
[Tue Jun 24 10:29:17 2014] Displaying the Adobe End User License Agreement
[Tue Jun 24 10:29:17 2014] Please enter (y) for Yes or (n) for No.
[Tue Jun 24 10:29:23 2014] Choose any one from the options below :
[Tue Jun 24 10:29:23 2014] 1. CS3, CS4
[Tue Jun 24 10:29:23 2014] 2. CS5
[Tue Jun 24 10:29:23 2014] 3. Flash Player
[Tue Jun 24 10:29:23 2014] 4. Quit
[Tue Jun 24 10:29:23 2014] Choice :>
[Tue Jun 24 10:29:31 2014] User selected: CS5
[Tue Jun 24 10:29:31 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931\pdb.db"
[Tue Jun 24 10:29:31 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931\Media_db.db"
[Tue Jun 24 10:29:31 2014] Opened PDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Tue Jun 24 10:29:31 2014] Opened MediaDB database connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Tue Jun 24 10:29:31 2014] List of products installed on this machine
[Tue Jun 24 10:29:31 2014] Listing products for cleanup:
[Tue Jun 24 10:29:31 2014] Please select a number corresponding to the product that needs to be removed else press Ctrl + C to Quit :>
[Tue Jun 24 10:29:40 2014] User selected: 'Clean All'
[Tue Jun 24 10:29:40 2014] WARNING : All the CS5 products and installer related data will be REMOVED from the machine. Do you want to continue..
[Tue Jun 24 10:29:40 2014] Please enter (y) for Yes or (n) for No. :>
[Tue Jun 24 10:29:46 2014] Please wait for Cleaner tool to finish........
[Tue Jun 24 10:29:46 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Tue Jun 24 10:29:46 2014] :: Cleaning-up left over inventories ::
[Tue Jun 24 10:29:46 2014] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete
[Tue Jun 24 10:29:46 2014] Inventory: 'uninstallts', Type: RIBS, Action: Delete
[Tue Jun 24 10:29:46 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:46 2014] ERROR: Exception while removing folder. Ensure files/folder exists and are not locked; then manually remove: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:46 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Tue Jun 24 10:29:46 2014] ::Start:: Removing AUM contents
[Tue Jun 24 10:29:46 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Tue Jun 24 10:29:46 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Tue Jun 24 10:29:46 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Tue Jun 24 10:29:46 2014] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')
[Tue Jun 24 10:29:46 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-GBN-oc-jjust17
[Tue Jun 24 10:29:46 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-GBN-oc-jjust17" /F
[Tue Jun 24 10:29:47 2014] ERROR: The system cannot find the file specified.
[Tue Jun 24 10:29:47 2014] Deleting scheduled task : AdobeUpdater Task-GBN-oc-jjust17
[Tue Jun 24 10:29:47 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-GBN-oc-jjust17" /F
[Tue Jun 24 10:29:47 2014] ERROR: The system cannot find the file specified.
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Users\oc-jjust17\AppData\Local/Adobe/AAMUpdater/1.0
[Tue Jun 24 10:29:47 2014] ::Finish:: Removing AUM contents
[Tue Jun 24 10:29:47 2014] ::Start:: Removing OOBE
[Tue Jun 24 10:29:47 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Tue Jun 24 10:29:47 2014] INFO: No tasks running with the specified criteria.
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/OOBE
[Tue Jun 24 10:29:47 2014] Deleting folder: C:\Program Files (x86)\Common Files\Adobe/AAMUpdaterInventory/1.0
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Program Files (x86)\Common Files\Adobe/AdobeApplicationManager
[Tue Jun 24 10:29:47 2014] ::Finish:: Removing OOBE
[Tue Jun 24 10:29:47 2014] Removing content of Product : CS5Installer, Version : CS5
[Tue Jun 24 10:29:47 2014] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Tue Jun 24 10:29:47 2014] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Users\oc-jjust17\AppData\Local\Adobe\OOBE
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\ProgramData\Adobe\SLStore_v1
[Tue Jun 24 10:29:47 2014] Folder does not exist: C:\Users\oc-jjust17\AppData\Local\Adobe\AAMUpdater\1.0
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Tue Jun 24 10:29:47 2014] All the CS5 products and CSInstaller files have been removed.
[Tue Jun 24 10:29:47 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140624T102931 folder as backup of PDB and MediaDB for this session.
[Tue Jun 24 10:29:47 2014] LOG FILE SAVED TO: C:\Users\oc-jjust17\Adobe CS5 Cleaner Tool.log
[Tue Jun 24 10:29:47 2014] Cleanup Script Completed With ERRORS!
[Tue Jun 24 10:29:47 2014] Check the end of the log file for list of errors
[Tue Jun 24 10:29:47 2014]
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Tue Jun 24 10:29:46 2014] ERROR: Exception while removing folder. Ensure files/folder exists and are not locked; then manually remove: C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\uninstallts
[Tue Jun 24 10:29:47 2014] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Tue Jun 24 10:29:47 2014] ---------------------------------------------------------
[Tue Jun 24 10:29:47 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Tue Jun 24 10:29:47 2014] ---------------------------------------------------------
Restarted the computer and re-installed the entire Adobe Suite but received the same error message again. Adobe Flash professional runs fine also, so from what I have read at Installation error DW050, DW020 | CS5.5 | Windows the adobe flash player error is irrelevant.

Exit Code: 6, Exit Code: 7
Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
for information on how to review your installation logs - Troubleshoot with install logs | CS5, CS5.5, CS6 -
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

I'm trying to install Illustrator 9.0 on my PC w/ Win 7.

Similar Messages

Maybe you are looking for