I'm trying to install photoshop CC because I just purchased a license, but it doesn't work via creative cloud. " error " message, and now I'm stuck.
I just purchased a license for photoshop CC because my older version of CS5 is expired.
but I can't seem to download it via creative cloud, it says error all the time. and it's like 40 procent downloaded. What can I do?
this is the error message:
Exit Code: 34
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s)
FATAL: Payload 'Camera Profiles Installer_7.4_AdobeCameraRawProfile7.0All 8.0.0.22 {38CE8E2B-ABDF-487F-A606-31D5E75AF8C0}' information not found in Media_db.
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Thank you. That's what I first thought that I didn't need to do anything
but install from the dvd drive. However after the agreement, it asks me to
sign in at adobe. (Sorry, I'm a little tired of looking at this right
now)...I'll try again tomorrow.
There is no one that I see how to start using the program as I must sign
in. However, I have never been able to get the number to your firm. Or get
the correct number... I think I clicked on a learning tutorial or browsed
Adobe's website to learn more, but got caught up in all the details.
I never uninstalled virus protection to run it because I thought that it
would ask. I'll try again tomorrow I am frustrated. Thank you for your
patience. I appreciate it totally. It's really sad cause I really wanted to
create. I have wanted this for a very long time and I can't believe how
difficult this has been. It would be really nice to know what is really
wrong. I must not be seeing something or I've done something.
On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]> -
!
Traute Redlich did you remove Photoshop Elements 8 first using the uninstaller located in the Applications/Utilities/Adobe Installers folder? What operating system are you using?
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as title
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