I'm trying to make a purchase and it's referring me to you

What do I need to do to resolve why I cannot make a purchase.

No need to double post...
https://discussions.apple.com/message/18547770#18547770

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Trying to make a purchase and it says that iTunes doesn't support or is not installed what do I do?

Trying to make a purchase and it says that iTunes doesn't support or is not installed what do I do? Or that I'm not signed in

Do exactly what it told you to do and contact itunes support

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

Go to the APP store or Itunes. On the bottom of the mainpage, tap your apple id, view account. Then you can edit the payment information. Or you can do it(if you encounter a problem there) on Itunes on computer. Just go to the store, select your name and edit information. Make sure everything matches...exp date, name as appears on card etc..

I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

As far as I'm aware iTunes always charges the account balance first and when this expires charges any remaining amount to your credit/debit card. The one exception I am aware of (though there could be others) is that Apps purchased from the Canadian store must always be charged to a card rather than a gift card voucher balance due to local legislation.
tt2

I tried to make a purchased,and after i updated my billing address which required.then it still not working.

i wanted to make a purchase,after i renew my billing address which has been required and said it was expired,i still cant get it done.it shows my payment method was declined ,pls enter valid payment method.what can i do now?

Maek sure the Security Code is correct. iTunes Store: My credit card's security code or zip code does not match my bank's records
Billing policy is the same for both the iTunes and Mac App Stores.
Also, if by chance you changed the App Store country, be aware that your credit or debit card credentials must be associated with the same country where you reside.

Been trying to make a purchase on an App. It says Opps transaction cannot go through. On the Apps end it shows the purchase was created but never went through. How do I fix it so I can make the purchase

Been trying to make a purchase and the App says Opps, transaction error. On the Apps end it shows the transaction was created but didn't go through. How can I get the transaction to go through

just call them...i bought my PB when it came out...but I had an issue recently and called them up and they helped me out....
Sorry can't help you with any of the other problems...mine are working fine...

Trying to make a purchase on itunes and keep getting prompted to verify account information, when I do that, it says to fix errors, then to contact apple support, any ideas or know how to fix this?

Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
Thanks

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

On my new iPhone, at the Apps store, I tried to make a purchase, the popup screen shows my Apple ID and asks for my password, but no keyboard appears so that I can enter the password. How do I get the keyboard to appear??

On my new iPhone, at the Apps store, I tried to make a purchase, the popup screen shows my Apple ID and asks for my password, but no keyboard appears so that I can enter the password. How do I get the keyboard to appear??

On your iPad, delete the existing account then sign back in with the new ID and password.

I have redeemed my iTunes giftcard (which was accepted without verification) however when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it?

I have redeemed my iTunes giftcard (which was accepted without verification; it only needed my password)
However when I tried to make a purchase, I am required to verify my identity, and thus I cannot use the giftcard which I HAVE REDEEMED. Is there any way I can un-redeem it? I am currently trying to enter all of the possibilities for my questions, and my iPad is new, so the serial number is not registered with my account. According to support, no purchases have been made in my account, so I can't verify my identity through credit card. Please help!~

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
If you just want to have the card un-redeemed, use the form.
(123638)

HT1414 i am trying to make a purchase on itunes and a message asking me to contact i-tunes support keeps popping up

I am trying to make a purchase to my itunes account and a message keeps poping up asking me to contact i-tunes support

Then you should likely contact iTunes support: http://www.apple.com/support/itunes/contact/

HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991)

Tried to uninstall and reinstall iMovies, but app store now trying to make me purchase it?

tried to uninstall and reinstall iMovies, but app store now trying to make me purchase it? I was told that if i had everything preloaded and updated via the apple store that reinstalling would just have to be done through the apple store. anyone know the correct way to uninstall and reinstall imovies. i have a 21.5in imac i bought 1 yr or so ago.

Greetings Tostimonster,
After reading your post, it sounds like you are experiencing an error when attempting to install apps. You may want to consider resetting your device. This article provides detailed instructions for Restarting, and Reseting:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
How to restart
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D

Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

Yes, go to the AppleID FAQ for how to reset the questions.

Trying to make a purchase online with Skype and is telling me to contact you guys

Trying to make a purchase online with Skype and is telling me to contact you guys

We are fellow users here on these forums - if you are getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ , then click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204053 I tried to make a purchase with my apple id after changing the experiration date on my credit card and it does not work

I tried to make a purchase from the app store ( the French app store using my French apple ID and credit card) , i had just changed the experition date for my credit card and it did not work, should I do anything else?
Thanks

Then you should contact them:
http://www.apple.com/emea/support/itunes/contact.html

I'm trying to make a purchase and it's referring me to you

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