I'm trying to make in app purchases and it keeps telling me it can't connect to iTunes Store. What can I do to fix this?
Need help
Hello Meg,
I found a couple of articles with steps you can take when you are not able to connect to the iTunes Store. I recommend reviewing the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
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Trying to make in app purchase and it keeps telling me I have to contact apple support. Any hints?
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Contact iTunes support.
https://ssl.apple.com/emea/support/itunes/contact.html -
I'm trying to make an in app purchase and it keeps telling me to come to the support page but I can't figure out why it won't let me do it
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Restart your modem, router (if you use one), and Mac. Then try again.
If the problem remains, consider http://support.apple.com/kb/TS1368
(This problem has nothing to do with iSight. Therefore, I have asked
that the Hosts move your topic to iTunes where you may get better help.)
Message was edited by: EZ Jim -
I am trying to make an in-app purchase, and it will not let the trasaction go through after I click "buy." How do I fix this?
By 'not letting the transaction go through' you mean ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
im trying to update my iphone 3g and i keep getting error 1015 that its unable to restore it what can i do ive been trying for 3 days now
See Here...
https://discussions.apple.com/message/15341923#15341923
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I cannot make anymore purchases on an app I have downloaded (master of dragon). It just started happening when I changed my cc payment information. It says sorry cannot connect to iTunes Store. And says cannot connect to itunes store(0). Please tell me what am I to do.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
When I try to sign in it says than it can't connect to iTunes. I triple checked everything so I know that I spelled everything right and I have good wifi. Can anyone help
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Cound be this problem'
iTunes Store - 9:30 AM - 11:26 AM - 8.3% of users were affected
Users were unable to make purchases.
http://www.apple.com/support/systemstatus/ -
Is there anything we can do to get into an IPad that has been disabled due to excessive/unsuccessful attempts of entering the pass code on an IPad?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I am trying to make an In app purchase and it keeps telling me to contact i tunes store support
The message header pretty much says what I need to say
And I have gone to the support and it was no help
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Why won't my iPhone 6 connect to iTunes store when trying to make in App purchases?
Why won't my iPhone 6 connect to the iTunes store when trying to make in App purchases? Wifi and internet are working properly and all login/billing info is correct. Any thoughts?
Go to settings/itunes & app store tap on the apple ID then view Apple ID then tap on payment information and check that all is correct
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Click here and request assistance.
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Use this Link > Apple Support iTunes Store Contact -
I keep attempting to make a in app purchase and it keeps saying payment declined although I have plenty of funds when I check my account. What can I do?
I assume that you are trying to use a debit card ? If it is then I don't think that they are still accepted as a valid payment method in all countries - from this page :
You may be able to use other payment types in your country, like debit and Maestro cards
which implies that they are not accepted in all countries, and there have been a number of posts about them being declined.
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use a debit card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management -
When trying to download apps recieve message stating can not connect to itunes store..why?
When trying to download an app, I get the "can not connect to itunes store" in spite of being signed in. What is blocking this?
You will need to contact iTunes Support, which you can do so via this link and ask them why the message is appearing (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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