I'm trying to open my itunes but it won't do so. I think it all started when I updated the software on my computer............what do I do?
I'm trying to open my itunes but it won't do so. I think it all started when I updated the software on my computer............what do I do?
How are you attempting to open iTunes, and can you describe exactly what happens when you do?
Do you recall just what software update you performed?
Similar Messages
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I had just updated my Mac to 10.6.1. When it finished, I had tried to open up Itunes but it says it requires 10.6.8 or later. When i had tried to update my mac it asked for my adiminstartor password. I dont know my password. Any way to reset it without using a disc?
Sure there is.
1. restart your computer in Single User Mode (by pressing Command + S during boot - see http://support.apple.com/kb/ht1492)
This will boot your OS X system in a kind of command line mode.
Note: this will not work if you have a Firmware password set.
2. when in Single User Mode, enter the following command
mount -uw /
to mount your OS X file system.
3. now you can enter the following command
passwd username
replacing "username" by your OS X user's short name. Then you will be prompted to enter the new password for that user. You will have to confirm that new password.
Note that you will not see any character showing when you enter the new password; this is expected behaviour. -
I am trying to open CR2 files from a Cannon EOS 1DX camera in Photoshop CS6 and I have already updated the Camera Raw Plug in but Photoshop is still giving me the cannot open files dialog box? Help?
Canon 1DX support was added to ACR in version 6.7, 7.1. An updated CS6 should be at level ACR 8.6. If your ACR is not at level 8.6 try using CS6 menu Help>Updates. If that does not install ACR 8.6 try downloading the ACR and DNG 8.6 converter and see if ACR 8.6 will install into your CS6.
Adobe - Adobe Camera Raw and DNG Converter : For Windows
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My dad and i,have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried by restoring my phone from my last backup)but still have my dad´s photos in my device
And that's exactly the problem, because everyone should have their own account for iCloud. You can share an Apple ID for iTunes & App Store purchases, but you shouldn't do that for iCloud (Mail, Calendar, Contacts etc. ... ...and Photos). The problem of using the same account together could mean that only your dad's photos were stored.
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Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
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When I upgraded the software on my ipod touch4, many podcasts were deleted from itunes. Of course, when I synced the ipod, they were deleted from the ipod as well. Apparently the current version of itunes will not let me go back to these earlier episodes (just a few months), in a podcast that I have been subscribed to, and re-download them. Is there a way to do that? and, how can I prevent this from happening again?
Hey! I had the same problem you did just today when I was trying to get my second iPhone to sync. What you need to do with music or anything extra that you doing you have to creat a second playlist or picture or anything that you would like to use, so that you can add to the second device that you are going to be using. I am not sure if that will help but it helped me out a lot!! Good luck!
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HELP!!!!!-It all started when I updated Itunes
Okay it seems to me that a lot of people are having this problem, but yet no one seems to have found a solution. I have downloaded the newest ITunes a couple of days ago. And then I tried to update my IPOD (20gb click wheel) and it continuly says "Do Not Disconnect." I am at a lost here and very fustrated. This is my second Ipod since my first one crashed (they replaced it at the Apple Store with this one) and this isn't even a year old yet. I was able to Disconnect it successfully, but now certain tracks skip and it tends to freeze. I can't update it or restore it because the computer says "Can't Mount Ipod". I have done the 5 R's and in addition tried all the troubleshooting articles. I have even tried the "Apple Drop"-which works temporarily. And this seems to all have started when I updated Itunes and the Itunes wouldn't recoginze my Ipod. The irony of the whole thing is I see on windows. So anyone can give me some help then please do. Otherwise I swear I am going to go to the Apple Store and throw this at someone.
As posted in another topic by meself...I had similar problem...
Success!!!! Here's how I did it:
1) Re-named iTunes music folders in my My Music documents, just to avoid any mishaps during the uninstall process. I just called them "Backup" and "Backup2"
2) if you have the ORIGNAL iPod updater installed on your computer, restore iPod using this updater. If not skip this.
3) Uninstall iTunes, and any iPod updaters that you have, including the original. Delete any leftover files & folders from the C: drive.
4) If your iPod is in disk mode, and is available in Windows Explorer, find it and right-click, and select format. Make sure to have the volume type set as FAT32, and do not use quick format. This is really just an extra step, just to be sure that your iPod is clean of any newer software.
5) Re-boot, and re-install your ORIGINAL software.
I have a 3G 15GB iPod, and do not listen to podcasts. So not having that capability in iTunes is no loss to me. If you have more music in iTunes than will fit on your iPod, you can either manually update iPod, or create a playlist, and set iTunes to only update that playlist (or any others you create later). If you listen to podcasts, and need that functionality in iTunes, you may be out of luck, as oldversion.com does not currently have older versions of iTunes available. If you stil have a setup program for iTunes 5, you may want to back that up as well and re-install that after your original install is complete.
I have re-charged my iPod, and listened to it for a bit, with no song skipping, and all songs I have asked for on it. I'll keep an eye on it over the next couple of days, but it seems like I have cured my sick iPod. -
My iPod touch was stolen.. and recovered.. but the kid that stole it cleared my iPod and "made it his own".. it has a password that makes me unable to use it. (He won't give up the password). I have tried to do the restore thru iTunes but the "note" from iTunes says it is unable to restore without the current password.. is there anyway around this... HELP !
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
i Ave been to apple tody and got my iPhone 5 replaced only to find I can't activate it? I have tried turning it on and off and plugging into iTunes still nothing ..it just gives me can't activate server unavailable? Anyone help me please
Did you check the security software on your computer?
Resolve issues between iTunes and security software - Apple Support
You can also go back to the Apple Store and let them activate the phone. -
Music in itunes but not in media folder, how do i get all of my music into the media folder
some of my music is in the media folder for itunes but loads of it isnt showing up and i dont know how to get it al into the media file so i can then change to a different computer and brand new ipod
Hi there LaurenRebekah29,
You may find the information in the articles below helpful.
iTunes 11 for Windows: Change where your iTunes files are stored
http://support.apple.com/kb/PH12365
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Consolidate your files in the iTunes folder
You can consolidate all the files in your library in the iTunes folder—for example, to make it easier to move your library to a new computer.
Choose File > Library > Organize Library.
Select “Consolidate files.”
Files remain in their original locations, and copies are placed in the iTunes folder.
To create folders (Music, Movies, TV Shows, Podcasts, Audiobooks, and so on) inside your iTunes folder, and place all your imported media files in the appropriate folders, select “Reorganize files in the folder ‘iTunes Media.’”
-Griff W. -
My iphone 3gs has stopped working when i updated the software on itunes.
The screen is blank and wont turn on. i have tried turning it on/off and re connecting it to itunes but nothing is working ?!
Try a simple re-set. Hold power and home together for 20-30 seconds until you see the Apple logo.
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A concern we've noticing since we have updated the lastest software... Our phone keep glitching and it's moving extremely slower than usual. I have the 4s and my kids have the newer phones 5c and the 5s. Is this a on going problem and if so when is it going to be fixed because this is terrible. Very disappointed customer. I was waiting on the newer iphone for myself but if apple can't get things straighten out with software I will have to consider your competitors. I have majority apple products and so far I am hating the issues I am having. Please fix soon. Thank you.
Colleen W Rorie
<Personal Information Edited by Host>This is a user forum. Apple does not participate in this forum.
You speak about glitches in your iPhones but unless you describe those glitches, we are unable to offer any help. You mention you are having issues but we are not psychic and cannot imagine what those issues could be. -
I need help i cant open my i tunes & keep getting an error message saying unable to run have tried re-installing but not doing anything can anyone help
When you reinstalled, did you first uninstall, and remove all 5 iTunes related components and any remnant files in either Program Files directory?
Certainly hope this assists you:
≈≈≈≈≈≈≈≈
https://discussions.apple.com/docs/DOC-6562
≈≈≈≈≈≈≈≈
Please do respond with results/questions. -
I updated mine and my parents iPhones. My photos stayed, but my parents photos seem to be deleted, yet when they receive a call the photo id for that person still shows up. How can I recover these photos?
You need to restore from your back up.
Regards
TD -
I got a year subscription to CC and then i went to download some of the programs and now it asks for a serial number, i didn't get any serial numbers from adobe and i thought they would just work when i signed in with my adobe id? am i supposed to have a list of serial numbers somewhere?
The Email that is associated with Forum does not have any CC attached with it, please let us know if you have any other Email under which it has been registered.
CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
Please refer to:
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree
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