I'm trying to purchase but buy results in "add 3 more security questions"
After Press buy, message is add three security questions. But when i goto and manage my account, it has one security question and i don't see where to add more.
Or why 3 in addition to the one I see already within my account?
Thank you!
Welcome to the Apple Community.
Have you tried repurchasing again after amending your security at my Apple ID.
Similar Messages
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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
Every time I try to get on the Ipod games, it says I have to add more security questions, but no questions are listed, just two buttons that say "Submit" and places to put the answers to the unstated questions. It also asks for a second email address. It then proceeds to lock up. Is this a scam of some sort. There is nothing on the apple website about having additional security questions other than the one, or having a second email to operate the ipod.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471) -
Hi I'm trying to purchase but not working
Hi I'm trying to purchase but not working. It's telling me to contact apple support. I bought today one time but I can't buy again. I contact the bank and they said there is nothing wrong from their side so the problem only with the apple store. Please advice.
iTunes and App store
Contacting the iTunes store
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected] -
Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Please help me. I recently got a new laptop fro Christmas and i have begun to sync all my music and apps etc onto my new laptop. However, music that i have previously purchased on my iphone will not sync to my current laptop. I have tried 'transfer purchases' but only some have transfered, i still have over 200 songs to import and they won't transfer from my iphone to my laptop. Please help, it is very irritating. Thanks.
Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards. -
I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100016) -
I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.
The reset link will only show if you have a rescue email address on your account (an alternate email address is different). If you don't have one (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
How are you trying to contact Support ? You should be able to do so via the following :
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Or if your country isn't on that page then use this form : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
I tried buying an album off of the iTunes Store but I didn't know the security question answers. I reached the limit for the amount of answers and now it disabled my account from buying for 8 hours but I want the album by tonight! Can anyone help?!
If you've disabled your account for 8 hours then you will need to wait until the 8 hours have completed.
When the 8 hours are up, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then you should get a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
I am trying to purchase but am unable to complete process as I have forgotten my security question answers and don't have a rescue address? please help
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115708) -
i am trying to purchase but it says that ineed to contact itunes support to complete this transaction
You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
Every time i try to buy something from the AppStore on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia
If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
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I want to buy a song but I have to answer a security question but I don't know the answer
I want to buy a song but I have to answer a security question but I don't know the answer
Contact iTunes
Apple - Support - iTunes - Contact Us -
Trying to download an app but, I get prompt to answer security questions. I answer the questions but, then the session times out.
I have this problem too, I don't know what to do.
Could it be a connection issue to do with the ios 6 update?
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