I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed.  When I go to my account to access the product, there is no record of any orders.  My order number is AD

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed.  When I go to my account to access the product, there is no record of any orders.  My order number is AD012414282.  Any suggestions?

Downloadable installation files available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7.1| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5.5, 5 | 1
Contribute:  CS5 | CS4, CS3 | 3,2
FrameMaker:  12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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