I'm trying to re-set the iTunes on my Mac. It is locked to the previous users account

I'm trying to remove the previous users itune account and use mine.

In iTunes pull down the Store menu and select Sign Out.
Ideally you should wipe the HDD of the original owner's data and install the OS clean.

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TS3297 when I press the iTunes button on my ipod touch I get the message 'cannot connect to iTunes store' . My wifi is working fine, I can connect to safari & you tube, no parental setting in place, and time and date are correct. Can anyone help please?

When I press the iTunes button on my ipod touch I get the message 'cannot connect to iTunes store' . My wifi is working fine, I can connect to safari & you tube, no parental setting in place, and time and date are correct. Can anyone help please? I have restored my ipod to factory settings and rest it.

I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.

I got a new Ipad 2 and I am trying to get it work in vain. I have downloaded the iTunes on my PC, but even after executing the program nothing happens to the IPAD. I still get the image of the USB cable and the iTunes logo. What am I doing wrong?

I got a new Ipad 2 and I am trying to get it work in vain. I have downloaded the iTunes on my PC, but even after executing the program nothing happens to the IPAD. I still get the image of the USB cable and the iTunes logo. What am I doing wrong?

You know that you have to connect the iPad to your PC with the cable that came with it - and then iTunes should start automatically and it will guide you through the set up process?
If you have already tried to connect the iPad - and you have launched iTunes - and you still have no luck - reboot your PC and then begin the process again.

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."

I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"

I'm trying to download a song on the iTunes app but some how I'm in the US store, how do I change back to the Australian store?

I'm trying to download a song on the iTunes app but some how I'm in the US store, how do I change back to the Australian store?

Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located.
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again.

(-42110) is the error I get when trying to play films on iTunes - any help on this ?, (-42110) is the error I get when trying to play films on iTunes - any help on this ?

(-42110) is the error I get when trying to play films on iTunes - any help on this ?, (-42110) is the error I get when trying to play films on iTunes - any help on this ?

Hello AndyDryva
If you have the latest version of iTunes and the error code is still happening, then the next thing is to remove the SC Info folder on your computer. Check out the article below on how to do that.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Regards,
-Norm G.

HT1527 I have windows 7 and have tried the troubleshooting steps but am still unable to connect to the itunes store yet my PC is connected to the internet, it just keeps looking like its trying to access the store

I have windows 7 and have tried the troubleshooting steps but am still unable to connect to the itunes store yet my PC is connected to the internet, it just keeps looking like its trying to access the store

I have the same problem but the solution Wendyz99 did has not been successful for me. Part of the itunes store loads on the right side where the tabs for Quick Links and Top Charts are but the center section of the page is white. Also if I click on a song that is in the top chart area it will take me to the page but I'm not able to purchase the song or preview the song.
I feel I have tried all the solutions I can find on line and even had conversations with apple tech with no help.
I have down loaded the Autoruns program and in the winstock providers I have Bonjour and Microsoft Windows Live ID Namespace Provider. I have removed Windows Live and this still does not resolve the problem. I am at a complete loss. I am running windows 7, 32bit. Someone please help!

Hi there I have a iPhone 3G and it was with O2 but needed to go onto 3 network so someone on my local market unlocked it and the phone was working fine until I tried to update it through iTunes and it always now stops loading towards the end with an erro

Hi there
I ha
Hi there I have a iPhone 3G and it was with O2 but needed to go onto 3 network so someone on my local market unlocked it and the phone was working fine until I tried to update it through iTunes and it always now stops loading towards the end with an error is there a way to get the phone working again please.

Shame you had the iPhone hacked as O2 usually unlock their customers iPhones happily.
We cannot discuss your problem as it is in breach of the Ts&Cs you agreed to on registering
However hint ....you have probably trashed it

HT4623 I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working f

I have tried to update my iPhone using the iTunes method but it will not work. The message "The iTunes update server could not be contacted. Please check your internet connection or try again later," appears. What do I do? The Internet is working fine.

Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
If you end up using the If the iTunes Store opens successfully section of the document, and the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.

HT4796 I want to transfer my itunes from a Windows 7 machine to a new Mac, iTunes on Windows has all content on an external hard drive. What is the recommended way to set up iTunes on my Mac so I don't lose access to my content

I want to transfer my itunes from a Windows 7 machine to a new Mac, iTunes on Windows has all content on an external hard drive. What is the recommended way to set up iTunes on my Mac so I don't lose access to my content

iTunes: How to move your music to a new computer

If I set up iTunes Match in Canada will it work in the U.S.A?

If I set up iTunes Match in Canada will it work in the USA? Thanks.

They are specific to each country, so no it won't work - Canadian gift cards can only be used in Canada with Canadian iTunes accounts.

My computer was rebuilt this week and I am in the process of setting up iTunes and have a weird setup issue. The music in my playlists plays but the same song doesn't play from the library. Initially, I opened ITunes while holding down Shift of control.

My computer was rebuilt this week and I am in the process of setting up iTunes and have a weird setup issue. The music in my playlists plays but the same song doesn't play from the library. Initially, I opened ITunes while holding down Shift of control key.

Scratch the post above - the musics that plays in the playlist also plays in the library and that is because i forgot that i imported from the cd yesterday. Basically, I see the rest of my music, but it doesnt' play and tells me it can't locate the file though the location in 'perferences' points to the correct location. Getting iTunes to play after a new computer or rebuild is a headache.

I am getting this message: This Apple ID has not yet been used in the iTunes store. Tap Review to sign in, then review your account information. When I tap on Review it just doen't do any thing?

I am getting this message on my iPad : This Apple ID has not yet been used in the iTunes Store. Tap Review to sign in, then review your account information.

Hi Abdul5,
This prompt is usually displayed when your Apple ID needs to be configured for the iTunes Store. We'll need to run through the additional steps to setup your country, and payment information. See Step 10 and above on this resource (For iPhone, iPad, or iPod touch):
iTunes: How to set up an Apple ID within iTunes
http://support.apple.com/kb/HT2731
Tip: If you are trying to create an account using an existing Apple ID, like your iCloud email address, you will receive a prompt telling you that your email address is already an Apple ID. Simply tap Continue, and then tap Use Existing Account on the following screen.
- Next, you'll be required to enter your billing information. To choose a different Credit Card type, tap one of the available options, and then tap Done. You will not be charged until you make a purchase.
- Once you've filled out all of the fields for your billing information, tap Next.
For more information:
Using an existing Apple ID with the iTunes Store and Mac App Store
http://support.apple.com/kb/HT2589
Thanks,
Matt M.

I keep getting the following message The iTunes library cannot be found or created. The default location for this file is in the iTunes folder in the music folder.

I keep getting the following message The iTunes library cannot be found or created. The default location for this file is in the iTunes folder in the music folder. All of my playlists have disappeared and I am trying to recover them however I now can't even open iTunes!

Hi crazymaiden,
I have two articles for you here that should be able to help you troubleshoot this issue with your ability to launch iTunes:
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/kb/HT2311
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Why does the iTunes AppleID system refuse to work properly without the need to reset the password every time I open iTunes for use?

Alright so here is the issue. When I first started using iTunes I created my AppleID. I locked it in to remember my password and authorize my computer so that I would NEVER HAVE TO ENTER IT AGAIN. So years pass, no problem. Then "ITUNES 11" come on everyone lets upgrade or you can't proper use the iTunes Store. Seriously it wouldn't let me access the store. Go Figure. So I upgrade simple right? No. It really isn't when iTunes 11 rolled out it was riddled with minor bugs that made the experience annoying so I did a rollback and live without the store for awhile.
About a year passes and I try again this time upgrading iTunes through a COMPLETE fresh install, again I did what had done the first time I logged my AppleID and reauthorized my computer. Hurrah other than getting use to the new UI it ran perfectly. Yes Finally! Right? Again.... No. No more than 2 or 3 software updates later suddenly my password for my AppleID is incorrect I was like "Okay?" and re-entered it thinking the big update cleared my settings.
Wrong Password please reset password to continue using the iTunes store.
I was like okay maybe the user agreement change and we all need to reset passwords and re-accept the EUA. So I go through the process to create a new password successfully and reset my AppleID in iTunes with the new password. Come back a few weeks later it happens again this time I enter my new password and what do I get?
Wrong Password please reset password to continue using the iTunes store.
So I first do a repair install to my iTunes than reset my password this time NOT setting it to remember password. Great everything works fine again password even matched my Home CompID so that I could NEVER lose it well come a few days later I try to use the store and what happens?
Wrong Password please reset password to continue using the iTunes store.
to try to make my Long story a little shorter....
This has been going on for the better part of 3 years I have almost completely dropped iTunes which has the better store library for Goggle Play Music who's store library isn't even a third the size iTunes has because their system works and my log-in is my e-mail. I repeatedly completely uninstalled iTunes and wiped it from my registry in hope a clean install would fix the problem but it never does.
My OS is Vista Home Premium Edition 32-bit and no picking on my OS I been working to get a new computer but that isn't happening anytime soon so I work with what I got.

Even removing the .xml files doesn't make a difference. Also, I now installed another update of iTunes, but still having the same problem, and this time there are no .xml files or preference files whatsoever in the Application Data and Local Settings\Application Data iTunes folders. It seems like for some reason iTunes is unable to create these. What should I do?

How can I fix...The iTunes Library Extras.itdb file is locked on a 8.1

I can't open iTunes on a lenovo with a Windows 8.1 operating system. I get the following message...
The iTunes Library Extras.itdb file is locked, on a locked disk, or you do not have write permission for this file.
PLEASE HELP!!

Thanks! I have been having to open iTunes as an administrator for a year - never could find the answer. Now I am trying to link the account to Disney Movie Rewards and I needed it to open under menot administrator. I deleted the Extras file and then also needed to delete the Genius file. Once that was done it opened immediately.

I'm trying to re-set the iTunes on my Mac. It is locked to the previous users account

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