I'm trying to reinstall the cs6 but it says the serial number is not valid

why i can't reinstall my CS6?

Hi Michael,
The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
Regards,
Rave

Similar Messages

  • I tried support, but, it says my serial number is not valid.

    I tried support, but, it says my serial number is not valid.  I Pod is frozen, message says to contact support.

    Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
    My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
    Thank you for your support and patience.
    Best regards,
    Francesco

  • I am trying to re-install CS6 but it says my serial number is incorrect.

    I am using the same number that is on my box as well as my adobe id. 
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    Hi Michael,
    The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
    To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
    Regards,
    Rave

  • I just put my serial number in to have someone call me about an issue, and it says my serial number is not valid.  I copied it from the apple in the top corner.  Any thoughts?

    Apple Support is saying my serial number is invalid, and I copied from the desktop itself.  Any suggestions as to why this would happen?

    When you say you copied it from the desktop do you mean Apple Menu > About this Mac > More Info?
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    What model/year is your Mac? You can also try entering your serial number on this website: http://appleserialnumberinfo.com/Desktop/index.php see what it comes up with.

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    I have double and triple checked my number I do have the correct one. How can I get this fixed?

    use the serial number and program from, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

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    I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:
    Naresh: Hello! Welcome to Adobe Customer Service.
    Naresh: Hi Mary.
    Naresh: I understand you have been getting invalid serial number, am I right?
    Mary Vance: Hi
    Mary Vance: yes
    Naresh: Please provide me with the serial number, Mary.
    Mary Vance: I provided my serial number here
    Naresh: Thank you for the serial number.
    Naresh: Please allow me 2-3 minutes while I check your serial number.
    Mary Vance: no problem
    Naresh: Thank you.
    Naresh: Thank you for being online.
    Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
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    Mary Vance: will this allow me to reinstall Photoshop?
    Naresh: Yes, Mary.
    Mary Vance: ok...what is that link?
    Naresh: Please clcik here to download.
    Mary Vance: thank you....trying it now
    Naresh: You are welcome.
    Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
    Mary Vance: the download doesn't have anything regarding installation
    Naresh: Please click for the information.
    Naresh: I am sorry for providing wrong link.
    Naresh: Please click here to download.
    Naresh: The 3rd link is for the download of CS2 Photoshop.
    Naresh: Were you able to view the download link, Mary?
    Mary Vance: what file in that download is supposed to help me?
    Mary Vance: the first and 3rd link were the same
    Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
    Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
    Naresh: So you will have to download the software from the above link.
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    Mary Vance: the link sends me to a CS2 help package
    Mary Vance: windows 7
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    Naresh: Okay.
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    Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
    Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
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    Naresh: ?
    Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
    Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
    Naresh: Please click here to visit the forums.
    Mary Vance: I guess I will try that.
    Naresh: Yes, please.
    Naresh: Is there anything else I can help you with?
    Mary Vance: I don't see where you helped me with this yet, so I guess not!
    Naresh: I am sorry for the inconvenience.
    Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Any help would be appreciated.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Nancy O.

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    The trial is always extended. The serial number you enter determines whether it runs as standard or extended.
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  • I just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid.  the adobe support team says the number is valid, but that they can't help me

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    If you never bought the product then you cannot get the serial number.

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