I'm trying to report a problem about a download which didn't work and I'm being charged for it.
I'm trying to report a problem about a download which didn't work and I'm being charged for it.
Store > View My Account > Purchase History > Report a problem.
Contact the store and explain the issue. They should be able to reissue your download or take whatever other steps are necessary to resolve your problem.
tt2
Similar Messages
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I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it
Contact the iTunes support team: http://www.apple.com/emea/support/itunes/contact.html
All sales are final, but sometimes they make an exception. -
HT204088 i need to report a problem about a app but it doesnt work
i have a problems with one of my app's i downloaded, but when i click report a problem it justs takes me to the apple support page and not the form i have to do to fill in. what can i do?
Store > View My Account > Purchase History > Report a problem.
Contact the store and explain the issue. They should be able to reissue your download or take whatever other steps are necessary to resolve your problem.
tt2 -
How do I get a refund for 4 items that I was charged for?
We are all itunes users just like you.
Contact itunes support and ask for a refund -
I think the sentence above summarizes things quite well. I don't know how to go back to recreate the situation, which I'm SURE is going to keep right on occurring, and then get right back here to let you know the EXACT details. I don't know if something serious has occurred that demands immediate attention, or what. Please and thank-you in advance for any assistance y'allcan provide me with.
If the phone was jailbroken, there is nothing we can do for you. It may be permanently bricked due to damage done by the jailbreak.
You can try putting it in DFU mode and restoring. If that doesn't fix it, then it's most likely scrap now.
http://www.iclarified.com/entry/index.php?enid=1034 -
pleaseee help me out it's soo frenetic and i love my ipod to bits, i need to start using it again coz it has my lecture notes on it from University LOL i know sounds weird but i need it asap thx , softaware version is actually 4. 3.5
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock -
My younger brother accidently purchased an in-app item worth £69.99. I desperately need to refund this as it will be removed from my bank and I need the money to stay.
When in iTunes I check my purchase history and try to 'report a problem' it simply opens the apple support site and does nothing! I've tried calling Apple but the stupid Auto-bot didn't understand what I'm trying to do and then expected me to stay on the line for up to 10 minutes to get in touch! Not a chance. I'm incredibly dissapointed. What can i do?
Thanks.iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
The only link I have with mention of a phone number would not work from the UK. I am surprised it is left active since iTunes Store is noted for not having any phone number and only reachable online. [email protected]
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918 -
I purchased in in-app component for an email program but it has not shown up in the app on my ipad. I tried to report a problem, but no window opens in which to explain my situation. How do I get a message to the seller or to itunes? I am reluctant to re-purchase the component.
Can you download large files from other places apart from the App store, wondering if it is the App store or your internet connection.
If it just the app store check this url http://www.apple.com/support/mac/app-store/contact/ -
I bought a song on iTunes. When I tried to download it all my music disappeared .i tried to report the problem via the report problem from my iTunes receipt it says it can't connect to iTunes. I. Can download new apps. Where is my music. I'm not at my home computer so I can't check there or redownload it
Never mind. I think I figured it out.
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My apple ID was hacked and a game by GodGame Inc was bought and installed. When I try to report a problem about this transaction, the link automatically sends me to the apple store support. The application is bugged. Please help.
thanks for your response roaminggnome. I changed my password immediately after it happened and I have contacted i tunes to let them know of this dillemma.
The I-tunes credit was a promotional thing by Apple to buy their laptop. So I didn't pay for the i-tunes credit in the first place. Do you think my bank will be able to reinburse Itunes credit then? I will ask support when they get back to me. -
The lexis nexis dictionary app apparently isn't supported by the new ios system. I tried to report a problem but it lead me here. Please advise.
Lexisnexis appears to have chosen not to provide the dictionary app any longer.
I suggest you contact Lexisnexis support at http://www.lexisnexis.com -
Report a problem link from my receipt does not work
The link said not able to connect to iTunes when I tried to report a problem from my receipt after purchasing a song from iTunes
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
hi everyone, i have a problem about my iphone 4S, doesn't work with wifi connection and bluetooth since upgrade to the IOS 7.0.3. Can anyone can help me tosolve this problem?????Thank's regards paulus
Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support. -
I was trying to download a movie i rented and it made me pay for it twice so what do i do about that
i was tryind to download a movie i rented and iTunes made me pay for it twice so what do i do now
how did it make you pay for it twice?
How to report an issue with Your iTunes Store purchase -
Upgrading to V4 has lost all of my Bookmarks, I still have the restore files in my profile data but they will not load, I have tried importing the html backup file too but it didn't work either. How can I get them back?
Ok this is bizzare!
Thank you for your response, I went throught each and every step without any luck, even got the recovery programme, and painstakingly tried to sift through all that mumbojumbo to find what i needed. finally found the bookmark bit, but it had been fully overwritten :(, so on reading about previous ff versions, found the sqlite thingys, and they were relatively unscathed(partly written over, but saveable apparently TG), saved them to adiff drive, amongst other possibly good folders. Then looked up how to install them, and it said to close FF, and install to profile folder.
So i tried to close FF, and the original problem from a few days ago, where it asked me if 'i was sure i wanted to close this window as it has X tabs open', popped up again. This is where 'open blank page' selection was set, over 'open previous tabs'. Wanting to save that info on how to sort out these friggin files, I reset the Option to 'open previous tabs', and closed FF. After unsucessfully searching for the profile folder on my laptop, i opened FF intending to search online for where i could find said folder.
AND BANG, surprise surprise, the FF I had just closed with only tabs open about finding out what the heck to do, had disappeared, and instead my original saved tabs were up, and my bookmarks are there..... I am gobsmacked! what the heck just happened there???
I have made 3 back up in different folders now, of those friggin bookmarks. I am weary now tho of shutting it all down.... what if its back to the other pages I had with no bookmarks, tomorrow :(
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