I'm trying to restore and iPhone 5
I'm trying to restore and iPhone 5 from a iPhone 4S backup and Photo's and some settings do not transfer. Tried several times and always fails. The Apps do not group correctly and it looses and Photo's and Movies from my old phone.
you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If that does not work, take in for service
Genius reservation http://www.apple.com/retail/geniusbar/
Similar Messages
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Hi - I tried to restore my iPhone 5 to factory setting so I could give it to my son but when I did it reset to someone else's apple id. I don not know this person and I am the only owner of the phone purchased from Sprint. How do I get this phone to work?
Its called Activation Lock. Take the phone to Sprint and explain your problem. It is their fault and responsibility to properly reset used phones.
-Ethan -
i tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it doesnt show up on my computer
Hi there starbaeza,
You may find the information in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
-Griff W. -
My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred and won't work, the software is up to date, it just automatically switched itself off and when I try to turn it on, it shows the White background with the apple logo asif it's going to turn itself on but then switches off after a couple of seconds, what can I do? ive already taken it to a shop and he's looked at it, but said he can't fix it, thanks.
Visit an Authorized Apple Service Provider or Apple Store to get it checked. If they can't fix this, you'll have to pay the Out-Of-Warranty-Service fee to get a new replacement for a reduced price:
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Service Answer Center - iPhone -
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com. -
I tried to restore my iphone and got a message saying an error 1002 occured, what do i do?
I tried to restore my iphone and got an error 1002. What does that mean and how can i fix my phone?
Click here > iOS: Resolving update and restore alert messages
Click 1002 on that page. -
my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1. I reserached this error and it said to make sure I have the latest version of iTunes, i do, To make sure i have a security software updated, i do, and ive done everything it tells me to do yet it wont let me restore my iphone. Before I tried restoring it, it was working perfectly fine besides the battery which i have just replaced yesterday. Ive tried restoring it in two different computers with two different cables but still no luck. I found this phone at a park and it was working perfectly fine until i tried restoring it. I have no idea what to do now. I appreciate your guyses help!
This error generally indicates a hardware failure. Bring the phone to Apple for evaluation.
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I am trying to restore my iphone 3 I backed up to icloud and it tells me on the computer it is restored but the phone is still just hanging ou with a picture of a cord connecting to an itune symbol? help
Hello Bethandfive,
You may need to restore the iPhone while it is in what's called 'recovery mode.'
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Notes:
In certain situations, an iPhone, iPad, or iPod touch will automatically go into recovery mode after an update or restore issue. If your device is already in recovery mode, you can attempt to restore using iTunes.
Cheers,
Allen -
My iphone 3GS is showing no service your network is restriced you can choose a different network in settings ive tried a restore and upgrading software/downgrading still no fix just no service searching...
I have no idea why this has happend ive been using the phone for 2years bought it on pay as you go and now all of a sudden its stating the above error i have never come across this problem before and currently im using 3GS and Iphone 4SSounds like it's been blacklisted.
Even if it hasn't, downgrading voids any warranty and forfeits all rights to support. You hacked your phone. You can't get help here. -
I have got my iPhone 5 and i have forgot my passcode i have tried to restore and update via my windows computer and it still says sorry this iphone has a password please enter it before you sync but i dont know it ? Please help what do i do????!!
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
Error -1 when trying to restore and update iphone 4s
After trying to update to new software 5.1 i got Error -1 when trying to restore and update iphone 4s via itunes
here part of iphone upadate log may help, i could not post all log it's too long
update_baseband: requesting baseband firmware data
update_baseband: received data from host (11207986 bytes)
update_baseband: performing next update stage
bbupdater: BEGIN: Perform stage at second
bbupdater: BEGIN: Sending 1 Images
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModeMaverick
bbupdater: Hello response boot mode: ETLSAHModeMaverick
bbupdater: Hello reserved fields: 02
bbupdater: Starting Maverick Protocol
bbupdater: Sending Erase Response: Length 12 Type 161
bbupdater: Erase EFS 0
bbupdater: Checking Manifest Request: Length 40 Type 162
bbupdater: Sent Manifest with length 586
bbupdater: DBL_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: OSBL_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: AMSS_HASH: 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00
bbupdater: Sending Hash Response: value 1 success 1
bbupdater: Disconnecting...bbupdater: OK
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModePending
bbupdater: Hello response boot mode: ETLSAHModePending
bbupdater: Hello reserved fields: 02
bbupdater: Sending Image 'OSBL'...
bbupdater: 0x6e050 of 0x6e050 (100 percent)
bbupdater:
bbupdater: Took 0.229405 seconds
bbupdater: Disconnecting...bbupdater: OK
bbupdater: Waiting for Hello...bbupdater: OK
bbupdater: Hello received boot mode: ETLSAHModeComplete
bbupdater: Hello response boot mode: ETLSAHModeComplete
bbupdater: Hello reserved fields: 02
bbupdater: Sending Image 'ELF'...
bbupdater: 0x32000 of 0x12c0000 (1 percent)
bbupdater: 0x6013f of 0x12c0000 (2 percent)
bbupdater: 0x885000 of 0x12c0000 (45 percent)
bbupdater: 0x1085000 of 0x12c0000 (88 percent)
bbupdater: 0x119b000 of 0x12c0000 (93 percent)
bbupdater: 0x12b1000 of 0x12c0000 (99 percent)
bbupdater: 0x12c0000 of 0x12c0000 (100 percent)
bbupdater:
bbupdater: Took 6.138110 seconds
bbupdater: Disconnecting...bbupdater: OK
bbupdater: END: Sending 1 Images
bbupdater: Waiting 4 seconds...bbupdater: OK
bbupdater: BEGIN: Preparing Initial stage
bbupdater: Requested boot mode: kBBUBootModeNone
bbupdater: Creating transport, attempts remaining 0...bbupdater: OK
bbupdater: Modem booted
bbupdater: Ping failed, 9 tries left
bbupdater: Ping failed, 8 tries left
bbupdater: Ping failed, 7 tries left
bbupdater: Ping failed, 6 tries left
bbupdater: Ping failed, 5 tries left
bbupdater: Ping failed, 4 tries left
bbupdater: Ping failed, 3 tries left
bbupdater: Ping failed, 2 tries left
bbupdater: Ping failed, 1 tries left
bbupdater: Ping failed, 0 tries left
bbupdater: END(kBBUReturnIOError): Preparing Initial stage
bbupdater: END(kBBUReturnIOError): Perform stage at second
send_bbupdate_status: sending baseband update status to host
update_baseband: bbupdater error: kBBUReturnIOError
0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage
1: BBUpdater/10
unable to convert ramrod error 1004
attempting to dump restore log
writing log file: /mnt1/restore.log -
I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with repeated prompts to restore phone. Now phone w/screen with iTunes symbol and USB cord can't use. It appears the phone has been restored, but I cannot activate it.
I disabled my anti-software, iTunes and computer software (microsoft vista) are both up to date, I restarted the computer several times. My usb ports are working properly. I followed the troubleshooting suggestions from apple.yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
im trying to restore my iphone and itunes doesnt allow it to restore without updating. problem is that i have the latest update on my iphone so why is it forcing me to wait for a 7hr update download when i already have the update and only need to restore?
Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.
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i am trying to restore my iphone but it is asking me for a password. i have tried my apple ID password and several others but nothing is working. how can i restore my iphone? is there anything i can do?
recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device
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