I'm trying to restore my phone from back up but am being told the file is corrupt or incompatable with the device, but it's the only device I have! Am quite desperate as I lost all my photos and have no idea where they went or how to get them back.

I was trying to copy the photos from my iphone onto my laptop, had them selected and then the laptop froze. Was also doing a software update on iphone (which I thoughi had finished). When I went back to the phone the photos were gone. I was also unable to find them on the laptop :-( (they were all of my new little baby)
On trying to restore from previous backup, I got a message that the file was corrupt or not compatable with the current device, but I only have this phone to use and no other devices.
I am unable to find any appropriate help topics on apple support. Any advice would be really appreciated

Because it says it's incompatible when it can't be, I got hope. I get error messages all the time with my iPod and iPhone that it cannot sync and that 'this device is not capapble of connecting to iTunes' stuff. I literally forget that happened, plug it in again and it works, I later realize that iTunes made a mistake, they do that.

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If you had the information backed up, as is recommended, it's fairly easy to get them back on your phone. If you back up to icloud just go to Settings>General>Reset and Reset all settings. Restore from a previous iCloud backup.
If you used iTunes, connect the phone to the computer and restore. When it prompts you to set up as new or restore from backup, choose to restore from backup, choose your backup, and you should be good to go.
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Hello tara5126,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/ht4213
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Apple isn't here. This is a user to user forum.
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if you wanna get back your pictures and notes restore your friend iphone on your pc but make sure that your friend had the same name of your iphone and the same verison of the old sofware before you update , after that all your contact and note and everything are on your friend iphone , you can copy them in a way or another , I did this with my sister iphone , no matter what is the two iphone's generation the sofware verison is the trick xxx
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recovery mode
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hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
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Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
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I'm trying to restore my phone from back up but am being told the file is corrupt or incompatable with the device, but it's the only device I have! Am quite desperate as I lost all my photos and have no idea where they went or how to get them back.

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