I'm trying to restore my sons 5th generation ipod. When I try to do so it tells me find my ipod is turned on and he must shut it off in order to restore. But there is one big problem. He does not know his apple id or icloud password.

Like the title says. When I turn it on it goes to setup. Then I select my country, then ask me to connect to wifi or to a computer. Then after a screen appears with a title " Activate iPod" then below it says exactly "This ipod is currently linked to an apple id (the apple id) Sign in with the apple id that was used to set up this ipod" Then below that is says message from the owner saying "we have permission to call the police" What can I do to get it back to normal. My son does not remember any usernames or passwords as he probably entered them in at random when first setting it up. Any help would be much appreciated! Thanks! Also I am not to sure what ios 7 version is operating, I know it is ios7.

You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

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