I'm trying to simply download iTunes.  I keep getting error messages that I don't have apple support

I have tried to download iTunes on my computer several times.  I keep getting an error message that it can't download it.  Also having issues with my iPod touch.  It is frozen and just shows:iPod is disabled connect to iTunes.  The problem is, I can't connect to iTunes because I cannot get it downloaded to my computer.  Please help.

UNKNOWN/COMPONENTS/DA42BC89BF25F5BD0AF18C3B9B1A1EE8/6A262021B4A79884EA585F5E86D8 6338.
Verify that you have sufficient access to that key, or contact your support personnel.
This was the exact error message.  I did contact Apple and was on the phone a very long time with them.  It did not fix the problem, however, it is an HP Windows 7 issue it looks like.
Thank you for your assistance.

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