I'm trying to update from OSXLion 10.7.5 to OS10.9 in order to use pages s5.2.2. However when I try to update i'm told "no new software available". I bought my mac in 2008. is it too old to accommodate 10.9?

I'm trying to update from OSXLion 10.7.5 to OS10.9 in order to acces pages 5.2.2. When I click "update software" i get message that no update is available My computer is from 2008. is it too old to accommodate OS 10.9?

Thanks Just figured this out when I tried to download Mavericks and got the same message .The reason i wanted to upgrade OSX was to access Pges 5.2.2 because I'm sharing a document with someone who has the latest Pages version. Any solutions? Or I'm just stuck?

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HT5621 I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully und

I bought my iMac from someone. Everything was changed over to my name however when I try to update programs it only shows the old users apple ID and I can't update. How do I change this so I can update the applications and have everything fully under me?

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted in Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. You will need the Apple ID and password that you used to upgrade. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information.

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

Do not worry about it.
Time Machine needs that your external drive is formatted in HFS+, or better known as "Mac OS Extended (Journaled)". This filesystem is used by Apple on Macs and Windows cannot read or write drives formatted with this filesystem, being this the reason why all your devices do not read the external drive except your Mac.
You can only use your external drive to make Time Machine drives. If you store anything different, you may damage the Time Machine structure, so it is better not to use it as a drive to store other data. Instead, get another external drive to do it or create a second partition on the external drive formatted in FAT32 by using Disk Utility > http://pondini.org/OSX/DU3.html FAT32 can be read by Windows PCs

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

Updated to Yosemite, no problem. now iPhoto and iMovie won't open. Says I need to update software however, when i try to update indicates my User ID and PW won't work for these two pieces of software. User ID and PW works everywhere else.

I am having the same problem. I even changed my password and updated all of my security information. Now it just gives me an error and retry message, which of course also does not work. Went to support and was going to open a chat (seemed the simpler option) and received a message that my support has expired for this serial number unless I want to pay $29.00. So I chose the option to call later, which was the exact time suck I was trying to avoid. Why wouldn't the new operating system also update the apps that were already part of my old platform?

I created a new ID for my Iphone, because the old ID was an email address I no longer have. Also, the phone wouldn't recognize the password I have always used. Now the problem is when I try to update my apps, it automatically wants to use the old ID.

I created a new ID for my Iphone, because the old ID was an email address I no longer have. Also, the phone wouldn't recognize the password I have always used. Now the problem is when I try to update my apps, it automatically wants to use the old ID. I've set the new ID for the phone, but it defaults to the old one when asking for a password to update apps.

That's because all apps are forever tied to the Apple ID used to obtain them, & can only be updated using that ID.
To use your new ID with these apps, you'll have to delete them, then repurchase. Or, contact iTunes support, explain the situation, & ask that they add these apps to the download queue of your new ID.

I have my itunes account programmed into my iphone 4g however when I try to update or download an app they come up under my daughter itune account and won

i have my itunes on my iphon4 that shows my acct however when I try to download or update an app it shows my daughters I tune acct and wants her password and I dont know how to change it to my acct

If your daughter's Apple ID appears for updates with a particular app, then it was her Apple ID that bought the app and only her Apple ID can update, redownload and suthorize devices to use the app.
If you want this app for yourself, you will need to delete her licencsed copy of the app and buy the app for yourself using your Apple ID.

I am trying to update from Firefox 3 to 4 on my desktop. I did it on my laptop. When I try to drag 4 to my applications folder I get a message saying "The operation can't be completed because you don't have permission to access some of the items."

I cannot install Firefox 4. I think I already gave as many details as I have in my question.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

My plugins advise that Adobe Acrobat needs to be updated; however, when I try to update, I receive a message saying "already installed."

I do not know what version I have, nor do I know how to find out. I do not understand any of the technical language used in the solutions already given for this problem. I try to update but it won't let me! I do restart Firefox but the red UPDATE NOW notation remains on my plugin status page.

hey Gingerbread Man, this doesn't contradict the information i was giving - adobe is making acrobat reader 11 available to windows xp/7/8, but not for vista (which also isn't listed as supported in the system requirements that you have linked to). the last version provided to vista users at http://get.adobe.com/reader/otherversions/ is acrobat reader 10, which is flagged as outdated by firefox.

It says I have 3 app updates. However, when I try to update, the apps won't.

The App store says I have 7 apps that need to be updated. However, when I got to the update icon, none of the apps that need to be updated appear. How do I update the apps when they are not listed?
Thanks!

Until Apple resolves this problem, when you are in the App Store, if you have updates, try going to your "Purchased" Apps and you can update from there. Apps with updates will show "Update" next to them, just tap on "Update" and the update will be installed.

I have updates on my iPad however when I try and update them it won't allow me to continue..please help this is so annoying to see that I have updates every time I open my iPad.

I have updates on my iPad but when I try to perform the updates it will not continue the process. It starts then it fails I have 16 updates. This is so annoying because every time I look at my iPad I see those stupid update messages. Please help I'm about to lose it!

Are you connected to wifi? Are the updates for the apps for ios 7.0.3? If they are then try updating your ipad then going in and updating your apps.

TS3297 Hi people! I have no problem downloading new Applications from iTunes using my id & password...however, when I try to update my previous downloaded Applications using the same password and id...a message pops up "cannot connect to iTunes store". He

Please see above Going crazy!!

Have you tried a Hard reset on your Device?
Settings > General > Reset > Reset All Settings

My ipod touch 2 will not update to 4.2 . It keeps telling me version 3.1.3 is up to date when i try to update. what do i do. help please

My ipod touch 2 gen refuses to update to ios 4.2. it keeps telling me version 3.1.3 is up to date. I have downloaded ios 4.2.1 which is supposed to be the most recet update but i dont know how to upgrade it. and each time i try it gives me an error messge. this makes it impossible for me to get ibooks on my ipod. Can any one help please?

Are you sure you have a 2G?
A 1G con only go to 3.1.3.
Identifying iPod models
Does the black cvoer on back look like this? This is 2G
This is 1G

Iphone app store asks for old apple id when i try to update apps

I recently reset my apple id. However when I try to update apps in my iphone it asks for my old apple id info. When I enter this in it states that the info is incorrect and needs to be reset. However when I download new apps the app store asks for my recently updated apple id info. When I have tried to delete the apps that need to be updated and buy them again, I was charged for the app. As a result I cannot update any apps. How can I fix this?

You changed it wrong. You should have done it this way:
How to change the name you use for your Apple ID
http://support.apple.com/kb/HE40

When I try to update iTunes to 11.1.0, I can't due to error C2QK82VCDTY3

My Macbook is updated with the latest version of every software but iTunes. However, when I try to update it, I can't due to error
C2QK82VCDTY3. Can anyone help me?
Thanks,
Giacomo

About 70 % of planet Earth is trying to download the same thing at the same time.
Don’t forget that it is not ONLY Ipad update, .....but also Iphone update too today ....and new Itunes too
Give it some time.
Very heavy traffic on Apple servers right now

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?

The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.

I'm trying to update from OSXLion 10.7.5 to OS10.9 in order to use pages s5.2.2. However when I try to update i'm told "no new software available". I bought my mac in 2008. is it too old to accommodate 10.9?

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