I'm tying to make a payment for photoshop but the fields on the payment form won't allow me to enter the correct card information. Im based in Japan but my card is registered to a UK address. the fields only allow for a Japanese style address and postco
I'm tying to make a payment for photoshop but the fields on the payment form won't allow me to enter the correct card information. Im based in Japan but my card is registered to a UK address. the fields only allow for a Japanese style address and postcode. What can i do to complete the payment and get photoshop!
As far as I know, your registered location and your credit card information must match... but,
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
-
My kids have their own AppleIDs but have entered my credit card info to make purchases from their own devices. How do I remove my credit card information to prevent them charging to my card?
Hi Sconnor_USA,
You may be able to select None as a payment method, rather than having a credit card on their accounts with this article:
Change or remove your payment information from your iTunes Store account (Apple ID)
If you cannot select none, this article should provide more information on why:
Why can’t I select None when I edit my Apple ID payment information?
Thank you for using Apple Support Communities.
All the very best,
Sterling -
how could I turn on genius without credit card information? I dont have any credit cards ...
Unless the instructions on this page are followed when creating an iTunes account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are getting a prompt to review your account when trying to use it then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054
If not then you will need to create a new account, and use the instructions on that HT2534 page when creating it. If you want to use the same email address then you will need to replace it on that account first e.g. by tapping on it in Settings > iTunes & App Store on your iPad, via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
(For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people are less likely to reply.) -
my Apple id is not working on itunes store....itunes reply (please review your account information.....) And Demanding Credit Card Information.....But I dnt Have Any Credit Card......
For the CC type, select None and verify your name and address.
-
HT1918 When I update my credit card information it says unable to many credit cards being used
I been trying to update my credit card information but it says unable to many credit cards being used
iTunes Store: My credit card's security code or zip code does not match my bank's records - http://support.apple.com/kb/TS1646 see also tips in https://discussions.apple.com/thread/4245338
Long thread on security code error with some things that worked for some people - https://discussions.apple.com/thread/2045791
when i enter my security code for my credit card it says its invalid - https://discussions.apple.com/thread/3798384 -
I keep getting a message about my security code not being accurate. I tried 3 different cards & have the same issue. Is this a systems issue? I need to get my apps installed on my new iPhone 4. I am unable to download without confirming my credit card info- My security codes are 100% accurate.Anyone else having this issue? What is the fix for this?
Ohemod,
There are 120+ countries that have iTunes Stores, but that leaves many that do not. You can consult this document: iTunes Store: Which types of items can I buy in my country?
Opening in a new country requires a tremendous amount of legal, commercial and financial investment, but I am sure Apple would be interested in knowing where there is unmet demand. If you wish to make suggestions to Apple, you can use the iTunes Feedback page. -
So I bouth a 3 month subscription card for Adobe Photoshop CS6 because my 30 day trial expired. I followed all the onscreen instructions and it accepted my activation code but when I go to open the Photoshop previously installed it says my 30 day trial has expired...... can anyone help?
Hi Intertribalvisions,
Did you get it working? I looked at any subscriptions you had associated with the email address you use here on the forums. I saw Illustrator CS6 but not Photoshop CS6, not sure if that is related.
-Dave -
Every time I purchase a credit card and add the cc info to my account I get an error stating card was declined, Please enter valid cc information. When I go online to my cc information, I can see charges from IStore with purchases I haven't purchased.
Is it a debit card or a credit card ? From http://support.apple.com/kb/HT2001 :
The available payment methods vary by country, but typically you can use credit cards, gift cards, store credit, or PayPal. -
I tried to purchase an app. But they would not except my card. They said I had used too many cards. What do I do to purchase apps.
Hello there, Amy@186.
The following Knowledge Base article provides some good information on how to proceed:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Particularly:
Get help
If you need help changing your payment information, contact iTunes Store support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Please I need to change my visa debit card from my account information, as I need to change it to MasterCard , please what do I do
If you can't remember your security questions go to Express Lane , select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
How do I remove credit card information , I no longer have that credit card
Help me please
Changing Account Information
http://support.apple.com/kb/HT1918
If necessary Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Somehow the country associated with my account was changed to China. I did not make this change. My credit card information needs to be updated but the system will not let me update either my credit card information or the country back to the United States. My updated credit card information is not accepted because the country is China. It will not allow me to change the country until the credit card information is changed. Help!!!
This exact thing has happened to me. Did you get it resolved? If so, how??
-
How do i delete my credit card information from my account while keeping the account ?
I want to delete my credit card information from my APPLE ID but there is no NONE button, how do i do this ?!?!?
Hi Jill1963,
Welcome to the Support Communities! The article below will help you change your iTunes Store account billing information:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Cheers,
- Judy -
How to delete credit card information?
Does anyone knows how to delete your dedit card information from your account? My debit card does not work anymore so i bought a redeem card and redeemed the points but i don't know how to make a purchase using my redemption money and not the debit card cause every time i make a purchase they asked for my debit card information and i can't select none to replace it when i enter my account information and chose edit because there is no none! I am so frustrated all i want is to just download a simple app using my redemption code and now apple keeps asking me to verify my debit card information(which i already unsubscribe and that's why they cannot verufy it) whenever i download something. Please help me. Appreciate any help.
See if you can select None for payment method > Mac App Store: Changing your account information
If not, try here > Why can’t I select None when I edit my payment information? -
For a week now I've not been able to change my billing address or information OR change the credit card I wish to use on itunes. I've tried resetting the cache and warning messages, restarting my machine, and contacting itunes support. This is rediculous. I recieved an e-mail 4 days later saying that I couldn't use that credit card? The funny thing is, I have another account that can... So why can't I change it on this account? This is my main account and I want to use my main credit card. So finally they just deleted my old credit card information. This is fine, but I still can't add a credit card or even just change my billing information. This is absolutely ********. How hard is it to have your customers edit form information and store it in your database? Seriously, I'm so upset right now. Apple is known for being user friendly, how is this user friendly? I can't change my own billing information? I also feel like I'm one of the only people in my group of friends that actually pays for all of their music/movies, but now I can't even do that? This is so upsetting. Apple, I'm so disappointed in you.
Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.
Maybe you are looking for
-
Missing JAXP classes ....
I tried to use the XPath interface (part of JAXP) in Java mapping but got an error. Then I found out that the XPath interface is not present in J2SE 1.4.2 but is new in J2SE 5.0 which has some quite useful new functionality. Has anyone tried using J2
-
How to save iPhoto images on disc
Trying to save space on My HD, can't figure out how to save an album to a disc
-
Downloaded songs seem to be cut off - don't get the full song
Hi I have the latest iTunes software, but this has been happening for a while. I am using windows version of iTunes. Several of my songs that I have downloaded seem to only play half the time before jumping to the next song. I thought it might have b
-
Characteristic derived Update Rules
Hi guys, I have to make the update rules for a DSO. Among characteristics there is one that should by derived from the master data table of another characteristic. Even more, this attribute is time-dependent. So, let's say for characteristic zstatus
-
Mx_internal_uid property being added to one of my data classes
So I have a data object of a custom class, which just has a set of properties like the following: name: type: location: source: target: but somewhere and sometime randomly Flex/Flash adds to it a new property named mx_internal_uid: (some long number)