I'm unable to download my product. How do I get my refund?

I ordered a CS6 Student Edition Master Collection via DIgital River and I'm unable to download it. I worry that when the 30 days are up. I'm unable to get refunded for a product I could not utilise. Need help Whenever I try to download it, and error message pops up stating that :No orders were found.
I bought it on 24th August 2013.

This is a user-to-user forum. Just so you know.
There is an forum for Download & Install Problems HERE.
Good luck.
--OB

Similar Messages

After purchasing a song on the iTunes store, the song did not download entirely. How can I get a refund or download it again without rep[urchasing it?

After purchasing a song in the iTunes store, the song was downloaded, but when I went to play it, it was not completely recorded. How can I get a refund or download it again without being charged again on my account?

Hi Dan,
If the song does not appear in your Purchased folder, then you can go back to the Store, select the song again, go select "Buy", and press Enter. iTunes knows you already purchased it, so it won't charge you again. It will, in fact, tell you that you have already purchased this item, and will ask you if you want to download it again for free....
Just in case it is not to be found in the Purchased folder!
Hope this helps!
Cheers,
GB

HT4009 someone has used my account to buy a product how can i get a refund

someone has used my account to buy a product how can i get a refund

Contact iTunes Customer Service and request assistance
Apple Support iTunes Store Contact Us

HT2404 I downloaded wrong app how do I get a refund

How do I get a refund , I downloaded wrong app ?

You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

I am getting a message that says 'Unable to download song" . How do I get my song onto my iPod. It will not sync either.

I am trying to sync my music library on my ipod touch, 3rd gen. When I try to download songs from the cloud, it gives me an error message that the song could not be downloaded at this time. Retry.
This is completely not helpful and gives me no options for how to download, and I can't really find any suggestions for connecting the ipod to the cloud. It worked prior to the new update 0.7. I'm very frustrated!! Some songs have synced, but many have not. Especially the latest purchases.

I just figured out a solution. I connected my ipod to my computer, went to the 'info' tab on the menu for my ipod. I checked 'Sync Mail Accounts', which were greyed out until I selected them. That connected me to the Cloud and everything went back to normal. Hope this helps someone else!

HT3951 I have several tv episodes stuck in my downloads on my iPad. I receive an error, unable to download when I try to resume downloading. I can't clear them out of the download queue. How do I get rid of these from download?

I have several tv episodes stuck in my downloads on my iPad. I receive an error, unable to download when I try to resume downloading. I can't clear them out of the download queue. How do I get rid of these from download?

You can always finish the downloads in iTunes on your computer and then the TV Shows to the iPad. Launch iTunes and go to Store>Check for available downloads. Finish the downloads and then sync the iPad.
As far as trying to finish the downloads on the iPad .....
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to download again.

I recently downloaded LION. How do I get my Nikon Cool IV scan driver to work?

I recently downloaded LION. How do I get my Nikon Cool IV scan driver to work?

You probably can't. Nikon says that Nikon Scan, last updated over two years ago, isn't fully compatible even with Mac OS X 10.5. It probably won't work with Lion at all. Nikon suggests a third party software option such as Vuescan from Hamrick.com or Silverfast software. Both companys say that their software does support the CoolScan IV and is compatible with Lion.
http://www.hamrick.com/
http://www.silverfast.com/product/Nikon/199/en.html
Regards.

Hi there i downloaded osx and i have just found that i can download it for free as i have recently just brought my mac book pro how do i get a refund?

hi there i downloaded osx and i have just found that i can download it for free as i have recently just brought my mac book pro how do i get a refund?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

I downloaded ibooks on my ipad. Application was free but it had books in the library. They started downloading and I didn't purchase them or order them. Now I have received charges for 4 books that I didn't want to purchase. How can I get a refund?

I downloaded the ibooks application on my ipad 2. It showed books in the library. It downloaded and charged me for 4 books I didn't order. How do I get a refund? Is there a phone number to call? And why did this happen?

Contact iTunes Store Customer Service.
tt2

I rented a movie on my iPad that stopped downloading in the videos app and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!

I rented a movie on my iPad that stopped downloading and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!

What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet

HT201303 How do I get a refund from Apple for an album that did not download? But they still charged me?

How do I get a refund from the I tunes store for an album that did not download?

See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
Download past purchases:
http://support.apple.com/kb/HT2519

How can I get a refund for a product I don't want as its not performing the way I want it?

How can I get a refund for a Mac APp store product I purchased which I dont want?

Apple views sales as final. Have you contacted the developer about the issue that you have with the app?
When the emailed receipt arrives you can start a conversation with iTunes/Mac App Store Support about a refund via the Report link.

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions

I synced my phone to my computer, then i backed it up. Originally i had 60 songs, then after the backup only 10 of them downloaded again. How do I get the rest of my music back? Do i have to buy it all again?

I synced my phone to my compuer, then i backed it up. Originally i had 60 songs, then after the backup only 10 of them downloaded again. How do i get the rest of my music back? Do i have to buy it all again?

If they were purchased from the iTunes store, redownload them for free: http://support.apple.com/kb/ht2519 (supported in most countries: http://support.apple.com/kb/HT5085).

An app I purchased and downloaded directly to my Ipad is missing and not in my app files on my PC. When I go to the app store to re-download it I can not the says I have already downloaded it. How do I get my app back?

An app I purchased and downloaded directly to my Ipad is missing and not in my app files on my PC. When I go to the app store to re-download it I can not and the app says I have already downloaded it. How do I get my app back?

You should be able to copy it from your iPad to your computer's iTunes via File > Transfer Purchases, or you should be able to re-download it via the Purchased link under Quick Links on the right-hand side of the iTunes Store home page - if that says that it's already downloaded, then that implies that it's already on your computer

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

I'm unable to download my product. How do I get my refund?

Similar Messages

Maybe you are looking for