I'm unable to enter passcode as the screen is blank

I took delivery of my new iPhone 6 Plus this afternoon and have just completed a restore from the back up of my old iPhone 4S. The new 6 Plus turned off and I'm unable to enter my passcode as t

Hey QPZ537svwp91J,
If you are having an issue with a blank screen on your iPhone, I would suggest that you troubleshoot using the steps in this article -
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Similar Messages

I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?

I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

HT1212 unable to enter passcode

Unable to enter passcode....after first digit the apple logo appears then screen goes black.

Have you tried resetting the iPad so that might be able to enter the passcode?
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
That may not work, so your next step might be to try to restore using recovery mode.
http://support.apple.com/kb/ht1808

HT1212 unable to enter passcode due to cracked screen

unable to enter passcode due to cracked screen. anything i can do without losing all my media i.e photos, videos & music

You may be able to backup the iPod
If you previous synced to the computer then you may be able to recovery use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.
After you place the iPod in Recovery Mode and restore the iPod you may be able to get some info off the restored iPod via
via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official

HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iP

Please help. I can't use my iPhone 4G with it's updated new iOS7. I can't remember my passcode and it stays at "iPhone is disabled". Have I lost the use of my iPhone forever? It's an iPhone not iPad.
Message was edited by: diana135

HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iPhone?

I forgot my passcode. The Ipod touch is disbled. When I connect to Itune, it asks tp put the passcode but the screen is locked no inputs. Any help?

I forgot my passcode. The Ipod touch is disbled. When I connect to Itune, it asks tp put the passcode but the screen is locked no inputs. Any help?

You must restore it with iTunes.
Try placing the iPod Touch into recovery mode.
http://support.apple.com/kb/HT1808

I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update now it doesn't even turn on completely. The apple logo appears but then the screen goes blank. What should I do?

I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update. Now my iPod doesn't turn on completely. The apple logo appears but then the screen goes blank. I've tried charging it, letting it discharge, I've tried things I found on the internet but nothing seems to be working. What can I do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Original text by lllaass
-Ethan

HT1212 I'm trying to backup my iPhone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.

I'm trying to backup my iphone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.

Try rebooting it (hold home and power together for 15-20 seconds). If the display doesn't come back to life, you're out of luck. You're supposed to back it up before it fails. It's too late to do so after the fact.

When i enter a preset the image goes blank

when i enter a preset the image goes blank
when i try any adjustment nothing happens to the image

There are several possible causes for the Black Screen issue
1. Permissions in the Library: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
2. Minor Database corruption: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
3. A Damaged Photo: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). (On iPhoto 11 this option is under the File -> Reveal in Finder.) Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
4. A corrupted iPhoto Cache: Trash the com.apple.iPhoto folder from HD/Users/Your Name/Library/ Caches...
5. A corrupted preference file: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
If none of these help:
As a Test:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?

Since installing the latest software update I have been unable to access my mail app.the screen appears blank?

Since installing the latest software update I have been unable to access my mail app.the screen appears blank?

Force close the mail app and reset your iPad. See if that fixes it.
In order to close the mail app, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the mail app and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Itunes 10.5, windows 7 - 64bit, when I plug in itunes store, the screen remains blank. My AppleApplicationSupport are 2.1.5 - 2.0.1 - 1.4.1 - 1.1.0. Thanks

itunes 10.5, windows 7 - 64bit, when I plug in itunes store, the screen remains blank. My AppleApplicationSupport are 2.1.5 - 2.0.1 - 1.4.1 - 1.1.0. Help Me please. Thanks

tis works by mee
In windows 7, click on your start menu, go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...
netsh winsock reset
hit enter and it should say something like winsock reset successful now reboot your computer.

HT4623 I tried to run the new update on my phone and the screen went blank and now the only thing showing is the itunes symbol on the screen with a picture of a charger below that, it wont reset or turn off

I tried to ru nthe new update on my phone and the screen is blank and wont reset the only thing that comes up is the itunes logo and a picture of the charger beneath that how do i fix this so my phone will turn on, this has happened twice before

Hello, djernigan.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeledGet more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

HT1212 My ipad2 (2 years old) will not turn on at all, with home key, or power on key, or both at same time. I just updated to 7.0.4 and there is a passcode, but my screen is blank and I can't turn it on.

My ipad2 (2 years old) will not turn on at all, with home key, or power on key, or both at same time. I just updated to 7.0.4 and there is a passcode, but my screen is blank and I can't turn it on.

Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx

My "search" section in itunes on my iphone is not working. When I press the magnifying glass the screen is blank. Any suggestions? Thx

Hello linaka21,
Thank you for providing so much detail about the issue you are experiencing with the iTunes Store.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes Store, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.

When I turn my ipod on why does the screen stay blank and then turn itself off?

When I turn my ipod on the normal start up screen appears with the apple logo in the middle, but then after a few seconds the screen goes blank and it turns itself off. It was working fine the other day. I even charged it overnight to make sure that it wasnt because it was out of battery. I dont know what to do, it has over 600 songs on it and around 300 photos, I know that the memory isnt full because I checked the other day and it said I had around 1GB left. I cant do anything on at all because the screen just goes blank and then turns itself off. Please help, thank you

Well, I strongly suspect that a gig isn't quite enough "extra" storage to allow operation.
However, first, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

I'm unable to enter passcode as the screen is blank

Similar Messages

Maybe you are looking for