I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working
I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working
"Some problem" is really not much information
Some links that may help
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019
Similar Messages
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Hello. I paid twice for Creative Cloud Photography plan (one-year).
Hello. I paid twice for
Creative Cloud Photography plan (one-year). How to return a second payment?This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Maybe try
Contact Customer Care -
How do I make payment for Creative Cloud when monthly payment declined?
How do I make payment for Creative Cloud when monthly payment declined?
In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number. -
Trial expired message when loading Photoshop, yet I am paying for Creative Cloud Photography plan, with payments up to date.
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Your system cannot process payment for Creative Cloud subscription
Greetings,
your system cannot process my payment for Creative Cloud subscription.
I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...I've tried 4 of my credit cards. It doesn't work.
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I can't cancel my auto renew for creative cloud month to month membership
I can't cancel my auto renew for creative cloud month to month membership.
(After Click Manage plan, there is no "cancel plan" display on my screen.)
I'm from Thailand. I need help in cancelling this.
Thank youHi vongporn chomsubjumroen,
Kindly contact our support team to cancel the subscription via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
You can also try: Phone support | Orders, returns exchanges
Thanks,
Atul Saini -
How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.
In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number. -
I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later. 7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.
AppTrial1 where are you seeing this error exactly? For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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I have been paying for Creative Cloud Photography plan and .....
I have been paying for Creative Cloud Photography plan and Photoshop Photography Program, I don't know if I should be. I want to be able to use Photoshop and Lightroom. Can anyone help?
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html -
I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?
Try Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
I can't find my payment info and renew button. Please help me!In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number. -
'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly. I have even done a repair to see if that works and it has not. Has anyone else found a new way to get it working?
Try Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."
iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I can't download apps. I'm trying to use my debit/visa and it says there is a problem try again, I've tried and tried and I get nowhere my debit/visa has worked before and now I don't even see where I can select "none" as a payment option, anyone know what to do?
iTunes Store: Accepted forms of payment
Apple accepts different payment methods in different countries.
follow the steps listed in the link to see, it may not let you use a debit card.
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