I'm unable to redeem my redemption code.

customer support told me I had get in touch with the reseller to scan the box. I did but still getting the same error message that the code is not active. need help.

If the link below doesn't help, this is something you are going to have to resolve with the vendor who sold you the product
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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I am not able to redeem my redemption code

i purchased the adobe cloud because my upgrade to elements 12 never worked despite endless hours talking to would be experts, so i decided to lose the 67 gbp and try creative cloud for ligfhtroom 5 and photoshop cc however i am having the same problems and keep getting asked for a redemption code which i cannot find.
as far as software goes adobe sucks and i am at the end of my patience after using your products for 9 years, if this problem is not resolved tonight then i will be cancelling my direct debit and moving over to a rival company like zonerama, who do not make it difficult for their customers to install their products and I will be reluctantly ending a 9 year period with elements,and i can assure you those 9 years were easy years for downloading software,the problem now is that in order to deter illegal use of your products you are making it difficult for your paying custoimers to use your products, maybe somebody from the upper management hierarchy has not been looking at the amount of complaints ( and generally al recurring ones at that) or if they have they are ignoring them at their peril, it seems by the amount of recurring problems of the same type that the experts are clutching at straws too, for the elements 12 problem i was directed deep into my computers system to no avail then was cut short

Branching this to a separate discussion
Akuj I am sorry you have been facing a difficult experience utilizing Elements 12, Photoshop CC, and Lightroom 5. If you are facing difficulty redeeming your redemption code then please see Redemption Code Help.

VOID or 'Already Redeemed' App Redemption Codes

Has anyone run into situations where brand new app codes, after being loaded and sync'd through Apple Configurator, are coming back as already redeemed?
I bought 20 codes yesterday for a school and loaded them into a brand new install of Configurator. We tried to load the app onto their 19 iPads with not a lot of success. 18 iPads redeemed the codes correctly and loaded the app. The two remaining codes came back as null and void.. or 'already redeemed', leaving the 19th iPad with no app to install.
On the surface, it would appear that Apple is distributing some already redeemed codes.. I've seen this problem at more and a few schools in our district.
Anyone else seeing this problem?
Evan

Just tried to redeem one copy of a purchased app. I have 32 redemption codes in the spreadsheet, they all looked fine until i tried to redeem this one, then they all had (null) appended to the end of them. Console log and screenshots attached... this is infuriating! No useful response from education vpp support in over 48 hours now!!

Unable to redeem Mountain Lion code on Bahrain Appstore.

Got the redeem code. But appstore says its not possible. Whats the fix?

Ah well, I was just being specific that I tried to get to it from Bahrain.
Anyway, I got it from US, online (shipped), while I was there on a holiday.
I don't really think it'll be because Apple does not want its products used in Bahrain; that would be a very weird. Besides, pretty much all the neighboring countries are on the list.
Thanks for your help anyway =)

HT1539 Bought Abraham Lincoln: Vampire Hunter 3D but unable to redeem Digital Copy code.

Bought Abraham Lincoln: Vampire Hunter 3D Blu Ray and it comes with UltraViolet and Digital Copy. UltraViolet works but Digital Copy says "The code entered is not valid" when redeem. Please help. Thanks

I just ran into this problem today... on Windows, I had to manually launch the MediaManagerII.exe from the DVDROM / MediaManager folder on the disc. I entered the provided code and then it gave me a different code from which to use in iTunes. It worked after that! On a Mac, you just need to launch the Fox Digital Copy.app if it doesn't launch automatically. Let me know if you have any questions!

How to redeem a redemption code from my work for app store

i tried logging in using my apple id info, but it won't accept the code given by work for purchasing software. where do i enter this info?
thanks,
jason

Click Redeem right side of the app Store window under Quick Links.

Redemption Code Invalid

I am trying to enter a Redemption Code for a 12-month membership. It says my code is invalid and at other times says "We're sorry. Something seems to be wrong on our end. Please try again later." I reviewed receipt to confirm activation was completed. I have tried all variations of the code (i.e. 1 or i, 0 or o, etc). I am on Windows 7 and had previously downloaded a trial which expired yesterday.

Moving this discussion to the Adobe Creative Cloud forum.
Christinacave if you are unable to redeem your redemption code then please contact our support team directly at Contact Customer Care. You can find additional details on how to redeem a redemption code at Redemption Code Help.

I still can't get a redemption code it won't accept my serial number what happened to Adobe it used to be user friendly

I still can't get a redemption code it won't accept my serial number what happened to Adobe it used to be user friendly

Bentnote if you are unable to redeem your redemption code then please contact Costco.
If you were provided a serial number then please register it under your account at http://wwww.adobe.com/. You can find more details regarding locating and registering your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Redemption code already redeemed

I am trying to redeem a redemption code for school-issued Adobe Creative Cloud, but it tells me the code has already been redeemed.
I only installed it on one office computer---Can't it be used on two?
And, either way, the computer I installed it on was destroyed in a water main break on 1/15. Can I re-download the program?

do you have a cc subscription?
if yes, sign in to the link in message 4 using the adobe id you used to obtain your cc subscription.
if no, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Redemption code has been already redeemed

I can't redeem redemption code. I tried to redeem a redemption code for school version but it showed the code has already been redeemed. I think I have redeemed code earlier. What should I do now?? Since redemption code doesn't allowed redeem more than once.

Hi dylannnnnney.
If you have redeemed the code once it is not necessary to redeem it again to use.
You can directly download Creative Cloud desktop and install other products from there
You can downlaod Creative Cloud desktop from below link
https://creative.adobe.com/products/creative-cloud
Once it installed, Sign in with the email address which you have used to redeem the code
The click on install or update an application.
Hope it helps.

How to get the redemption code or serial number to activate CC subscription?

Hello, my Creative Cloud free-trial has expired and now when I open a product it is asking me for a serial number to activate it. So, the system is not recognizing my Creative Cloud subscription! Then it asks me to redeem a redemption code with a redemption code, but I do not have a redemption code. How can we solve this so I can continue using my products? Thanks!

You say your FREE trial has expired, and then you say you have a subscription... which is it? Do you have a paid subscription?
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Redemption code for serial number problem

I have followed all the instructions available online. I purchased my Lightroom 5 box set from Best Buy and can not get a serial number from the instructions online as well as printed on the box. Can anyone give me a clue as to what the problem is?

Here is the process I followed to get my serial numbers for an Elements 13 bundle purchased at Best Buy a few months back, starting with the getserial URL in Step 1:
https://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
You can only redeem the redemption code once to get the serial number so make sure you write down the serial number, print it, and/or copy/paste into a document for later reference.

Redemption Code problem [branched from unrelated serial number posting]

I'm also having a similar problem not being able to redeem my redemption code for a prepaid card on the website and hence not being able to obtain a serial number. The trial version was working fine prior to me uninstalling to install the perpetual version.

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Redemption Code entered correctly does not generate serial number.

I am having a difficult time obtaining a serial number for Adobe Acrobat XI Pro. I purchased a boxed package from a local retailer. Inside the box is a redemption code that upon entering, a serial number is supposed to be generated. I made sure to be careful of ones and zeroes, to not mistake them for "I"s and "O"s . Upon entering the Red/Cd I receive a message that the retailer has not activated the software purchase. I go back to the retailer, tell them my issue and they exchange my s/w for a new box. I get home and the same problem occurs. My question: has Adobe changed the process for obtaining a serial number from a boxed software purchase? This is utterly frustrating. I cannot understand why Adobe would have a process for obtaining a serial number for legitimately purchased software that does not work. Any help would be appreciated. Please forgive me if I posted this to the wrong forum.

From Adobe support: "You cannot redeem the redemption code,it has to be redeemed by us". They handled the code redemption, the serial number retrieval and the product registration during my chat session. I asked the question what is the purpose of providing an enclosed redemption code and that question went unanswered. At the end of the day, I was able to get my serial number and activate the software.

Redemption code accepted, but no installable products shown

I got a redemption code from fotocommunity.de and it was accepted, but my adobe id shoes no products and the creative cloud app shows only testversions. How do i get a licensed Photoshop/Lightroom?

Moving this discussion to the Adobe Creative Cloud forum.
Wk55539520 there is no active membership under the Adobe ID/e-mail you used to post to this forum. For information on how to redeem your redemption code please see Redemption Code Help. If you were previously unsuccessful in the redemption process then I would recommend using an different web browser.

I'm unable to redeem my redemption code.

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