I'm unable to sign in Nokia Suite

I have an trouble, when i'm sign in in Nokia Suite It give me an error message regarding Internet connection, but i have checked my internet connection. It's working properly. So anyone can tell me how to resolve this issue.
Solved!
Go to Solution.

Try the work around mentioned in Message 11 in THIS thread.

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Can't sign into Nokia Suite

Hi
I am having problems signing into Nokia Suite version 3.8.48
I changed the login password - but keep getting the message 'could not sign in'
Instead of my username I also tried my Ovi email alloted to me when i signed up
and a second email address that is also listed in my Nokia account details
I have tried turning off my firewall and anti-virus program which didn't work and also
checking the GTE Cybertrust certifcates but only had one which does not expire until 2018
Can anyone help?

A known issue as mentioned HERE
..also see THIS and you may find some work around ..

Updating problems wit Nokia Suite 3.2.100

Hi people.
My current firmware on the phone is: 200.21.012, RM-450, Nokia E63-3 (253.05)
Nokia Suite tells me there is an update for this phone but when i get to the stage of: 'Preparing to download'
It says:
Something's gone wrong.
There was a problem with Nokia suite. Please restart the program and try again. If the problem doesn't go away, uinstall Nokia Suite and download the latest version of the app from www.nokia.com/ovisuite. Error code: 12017
Anyway this is the latest version (currently available)
I have uninstalled it throughly removing EVERYTHING containing to word 'Nokia' from the registry.
Yet still i am getting this error.
Have already tried this method too:
http://europe.nokia.com/search?qt=12017&np=other,products,services&cat=support&fullcontent=true&cnt=...
No luck!
Is anyone able to help me?
Thanks.

I finally have had my e63-3 RM450 product code (0583677 - Three Network Australia) updated from 200.21.012 (253.05) to system 411.21.001 (253.07). This was done at the Nokia Care Centre in Melbourne under warranty .
I was unable to upgrade using Nokia Suite 3.2 - even though it identified the correct 411.21.001 update as required. Nokia Suite mis-identified the phone as an RM-437 rather than an RM-450. I supplied the logs to Nokia Suite feedback and noted that I had SIM unlocked the phone from the Three Network. Nokia Suite feedback's response was to accuse me of flashing the phone with a new product code as part of the unlocking process - thus causing Nokia Suite to confuse the RM450 with a RM 437. In response I advised them that the phone had been unlocked using a code supplied by the Network operator Three/Vodafone Australia. I then attended the Nokia Care Centre in Melbourne to ensure that the phone carried the product code on the sticker - which it did. I provided the Nokia Care Centre with the email correspondence with Nokia Suite Feedback and the Melbourne team agreed to update the software under warranty.
There are later software updates available for the Nokia e63-3 - but these do not yet have Three/Vodafone Australia authorisation. That is an argument to take up with the Network owner who controls the authorisation of firmware updates for product code 0583677.
I note that the latest Nokia Suite 3.3.86 still misidentifies the phone as an RM437 instead of an RM 450.
On a final note - once updated to 411.21.001 - Skype would no longer automatically install from the website - it simply said Skype was not available for this handset. However, manual installation of Skype 1.5 was possible using the non-touch version for Symbian and works well.
Nokia Suite continues to have a problem with this model of phone.
For the record and anyone else who has this problem.
rsw65

Nokia Suite sign in "Invalid Credentials" message

Hi,
Suite version 3.5.34.
I CAN login to my website account
I cannot sign in to the suite and I am copying and pasting the same Username and Password.
I followed all instructions from the Nokia "Live Chat" (re-install suite, confirm credentials, change Password, turn off firewall, scan for virus etc) and was finally told to organise a Proxy.
The suite Help says
Nokia Suite uses Internet Explorer's proxy settings for internet connections except for the proxy username and password. If the internet connection does not seem to work, you can set the proxy username and password manually. To do so, in Nokia Suite choose Tools > Options. Proxy settings are available in the General tab. Contact your IT helpdesk personnel or similar if you need more information.
So I phoned our ISP (Telstra Bigpond cable Australia) and they say I should not use a proxy with their service and that they are not permitted to help with it.
Can someone advise what next, as if explaining to a 7-year-old, pulease!

GOOD NEWS..
I networked another computer to the one that would not work.
I downloaded the suite , installed it and I can login using the exact same details that were failing before.
Not ideal as the newly networked computer is in a less convenient room but I can live with it.
CLUES???   The failed computer uses XP Home and AVG antivirus
                         The successful computer uses XP Prof and Microsoft Security Essentials.
                       Both use Windows Firewall

I AM UNABLE TO SIGN IN TO THE NOKIA MUSIC STORE ON...

i am unable to sign in to the nokia music store on my computer... everytime i click 'sign up' it will load a page saying i must check the internet connection or try again later. also, i cant get the licenses for the tracks which i have downloaded from my phone... it says that i must check my internet connection in the licensing window!!! BTW i have tried tons of methods to fix this, including deleting the .db data file in the computer, reinstalling ovi player, and typing a command to go to the specific country's store, but nothing seems to be working!!! someone please help me quickly; my CWM membership will expire on the 25th of december, and i am from south africa... thanks

no i havent contacted ovi yet.. i was hoping to find help here first

Nokia Suite won't sign in

I get an error message regarding a problem with proxy server and I can't sign in the sofware.
OVI suite had no problem
Attachments:
Nokia Suite.JPG ‏25 KB

This problem is currently under investigation.
Could you send us feedback including log files, using "Help -> Send feedback"?
Regards,
Marina
Nokia Suite team
Cheers,
Marina
Nokia Suite team
Click on the Star Icon below if my advice has helped you!

Nokia N85 unable to connect to Ovi Suite

I am unable to connect my nokia n85 through usb for Ovi suite and also the Nokia Download program. Whenever i connect the cable, it tells me
"your device is in file transfer connection mode and cannot be used with NOkia Ovi Suite. Quit file tranfer mode from the device if you want to use the device with Nokia Ovi Suite"
The problem is i have no idea how to do this, and whenever i connect my usb cable my phone asks me which type of transfer method and i always select pc suite, so it shouldnt give me this error.

plese help me for fixing this issue: Mine is nokia n85 smart phone. After installing ovi suite in my PC with windows 7, and updating all the software from nokia support, I am unable to connect my mobile to ovi suite through USB. It says," device does not support (though in phone it shows connected in PC suite mode). Please suggest me with 2 alternative methods so I can use one in failure default. Thank you

Cannot sign in to Nokia account on Nokia Suite 3.2...

I need to update my E63 phone software but apparently I need to sign in to my Nokia account to do that.
Except I cannot do that, I keep getting told Nokia Suite cannot sign in to my Nokia account (at one point it said "cannot connect to server").
My internet connection is working fine, I have no proxies, and my Firewall settings are letting the suite through.
I found an FAQ telling me to get rid of expired certificates, but I did this and it did not help at all.
I can't even send feedback through Nokia Suite.
Please help

Hi Hedgehodge,
So to confirm, you've tried this:
Go to Internet Explorer > Tools > Internet Options > Content > Certificates > Trusted Root Certification Authorities. Delete all GTE CyberTrust certificates whose expiration date has passed. You should be left with one GTE certificate that is valid.
Also have you tried to update over the air?
Regards,
haZey
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Cannot Sign-In to Nokia Suite 3.2.98 Beta on My W...

Nokia Suite 3.2.98 Beta will not allow me to sign in on my laptop running Wnidows 7. (Error message:' Could not sign in'). I have a valid and functioning internet connection (wi-fi) as all my other connections are working properly. I've tried switching the Norton 360 firewall and Onspeed proxy off . I have also uninstalled/reinstalled and repaired the Nokia Suite software program but with no luck. I can sign in fine through the web. Please advise how I may sign in on my laptop. Thanks.

Yes, and I also removed expired certificates as suggested elsewhere. Still no positive result.

Unable to update E63 firmware via Nokia Suite

Hi,
I've tried to update my E63 software using Nokia Suite v3.3.86 but in vain.
The steps I've followed in the 3rd step fo update process (i.e. Install) are as follows with screenshots attached:
1. It checks for valid installation file (see attached "Installation file validation.png").
Since the update has been downloaded by it previously, it proceeds to next step.
2. It starts preparing to install (see attached "Preparing to install.png").
3. It show USB connection active screen with a windows notification saying "Nokia E63 disconnected via USB" is seen on "Install screen". (see attached "Install Screen.png" for "Install Screen").
4. Next with the same USB connection active screen, a windows notification saying "Nokia E63 connected via USB" is seen on "Install screen".
5. The windows notification disappears and the screen is still at the "Install Screen" (see attached "Install Screen.png").
6. Nothing happens even after waiting for a long time. Clicking "Next" repeats the above mentioned process from step 2.
Dialing "*#0000#" gives the following info:
"500.21.009
02-06-2010
RM-437
(c) Nokia E63-1 (308.06)"
I'm an advanced computer and mobile user and can perform specific system tasks. If there is any solution to the above issue, please let me know.
Thanks in advance.
Regards,
Amit Kumar Singh
Solved!
Go to Solution.
Attachments:
Installation file validation.png ‏127 KB
Preparing to install.png ‏131 KB
Install Screen.png ‏128 KB

Well, it was disheartening to see that Nokia didn't provide new NSU direct link. Had to get an older version from non-Nokia site. Though after install it updated itself to a newer version but would've really appreciated if Nokia would've provided NSU as official download.

Can't sign in to Nokia account via Nokia Suite

I am in Finland.
I can connect to my account from the phone (nokia 701Belle + updates) and I can also reach my account on internet, but it is not possible to have a connection through my Nokia Suite. Have tried it on my win8, win7 and vista, same result/problem.
It is not possible to make a new account in Nokia Suite.
Some weeks ago I have updated my f-secure on all maschines.
Moderator's Note: The title is edited as a new topic is created.

Nokia Suite connects to the server account.nokia.com and auth.gfx.ms. For these servers, SSL 3 was disabled on October 15th 2014. As of today, these servers require TLS 1.0. Nokia Suite does not use TLS 1.0 but only SSL 3, because Nokia Suite uses the QT framework 4.7.4. Up to that version, the QtNetwork class QSslSocket used SSL 3 and not TLS 1.0 as default protocol. You can test yourself via a terminal command and OpenSSL:
openssl s_client -connect account.nokia.com:443 -ssl3
which simulates the behaviour of the Nokia Suite. Therefore, the initial request of the Nokia Suite is rejected with a SSL/TLS handshake-failure. Because of that, Nokia Suite gives this wrong error message. Hopefully, Nokia enables SSL 3 again. Edit: added workarounds
1st Workaround – use another tool
If you skip the creation of an account and ignore that wrong error message, you are still able to use the Nokia Suite. Only these features need an account:
Software Update:
A) Software Recovery Tool (requires Windows 7 or newer; does full reset)
B) Nokia Software Updater (updates; does not work for devices since 2011)
Nokia Music: MixRadio » Settings » Purchase-History …
Nokia Store: download from its webpage …
Purchase History: view on its webpage …
Upload to SkyDrive/OneDrive:
A) Transfer my Data (for contacts),
B) Microsoft Outlook 2013 (for contacts and calendar), and/or
C) Micro-USB cable (for photos)
2nd Workaround – replace a DLL file (3rd Edit: added exit step, reduced to just one DLL)
exit the Nokia Suite via right-click in (bottom, left) Windows Notification Area (system tray)
download this modified version of ssleay32.dll …
replace this file at C:\Program Files (x86)\Nokia\Nokia Suite\
A previous version of this workaround forgot the step of installing the ‘Visual C++ Redistributable Packages for Visual Studio 2013’. Later, this step was added. As of today, this installation step is not required anymore because the DLL was updated and does not need that package anymore. If you still face an issue, report here in this thread! If everything works, please, just give kudos by clicking at that star on the right.
3rd Workaround – update to Nokia Suite 3.8.54 …

Unable to sign in to ovi store and download apps

I received two download links from the Nokia website upon request. Clicking on the link gets me to the download site and it asks me to sign in or register if I don't have a Nokia account. Whoever designed this was either on drugs or intoxicated, because without a nokia account they don't send you a download link in the first place. Since I do post this message here, I obviously did register and have an account. The problem is, my username and Password is not being recognized and it sends me into a never ending loop, with other words I am unable to sign in and download the application.
i am at my wits ends and I am fuming at Nokia for giving me such a hard time to download a simple mobile app.
My phone model is the E71x and both apps I received the link for are supposed to be compatible with this model.
Has anybody ever had a similar problem? Please enlighten me if you know the solution.
Thanks.
Solved!
Go to Solution.

I think I got the solution!!!!!
Yesterday I was so fed up with it, spending from 09:00 till 22:00 trying to fix this, but finally it works on my Nokia E72.
I noticed that every time I filled in my username, it first showed me alternative names and texts. When I chose the right one, it put an extra space behind it. Then I found that this auto tekst thing was messing **bleep** up.
Open a new text message ( SMS ), fill in a receiver, and subject and then go to the message text field. Than hit the 'options' button. Scroll down, until you find an option like text options. ( I have a Dutch version here ). Because I hate my computer/phone to interfere with thing I type I de-selected all options and voila.... it works.
We would like to inform you that we have edited your post as it is unwise to publish your email address on forums like this.

Cannot sing in to Nokia Suite or download apps fro...

hello.
I'm trying to download apps on my computer and when I click 'Download via PC' it starts a download but then i get a message 'something went wrong (#400)!' and on nokia suite pops up 'Can't connect to service' etc.
Then I tried to sing in on nokia suite to try to download apps directly. I wrote my email and my password and when I clicked sing in I got a message saying: 'Could not sign in. There was a problem with connecting to your nokia account. Make sure the internet connection is working properly, and try again'.
I'm having this problem about five - six weeks now. And I can't download apps at all. My phone is nokia asha 201 and computer os is windows 7 32-bit.
Please help me, please
Attachments:
something went wrong.jpg ‏54 KB
cant connect to service.jpg ‏128 KB
could not sign in.jpg ‏119 KB

@josue_campos please, attach a screeshot of that error message and give at least one example app (and your phone model), so we are able to reproduce this here.

Unable to create the test suite file

Hi,
I imported a BPEL project to my JDeveloper ver 10.1.3.3.0. When I clicked on the <project name>.bpel, I got the
"unable to create the test suite file" error and all the partnerlinks have a bang sign (!). None of the partner link works.
Please help,
Thanks,
Amorsolo

Probably you might want to post it in the BPEL forum.
BPEL
-Arun

Nokia Suite 3.2 SIM contact storage and account lo...

Hi,
In order to backup onto my laptop, synch'd contacts using Nokia 3.2.100. Found that while contacts on memory card were synched successfully, SIM contacts weren't.
Is this a known issue with this version of Suite. Know that earlier Nokia PC Suite would backup SIM contacts also.
Also unable to login in to Nokia account from Nokia 3.2.100 as login tab keeps coming back. Use same login successfully on any web page.
Look forward to responses on above issues.
Cheers

Have u tried copying them to a notepad file from the Nokia Suite directly instead of the folders in ur installed files?
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

I'm unable to sign in Nokia Suite

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