I'm unable to sync my iphone via itunes

i dropped my iphone on its back... the phone is still working - when i call it, it rings,,, however, the screen is blank and black... i tried to restart it using the home buttom and top button... still didn't turn on.
i'm trying to sync my iphone via itunes on my windows pc - however, because i have a passcode lock on my phone, itunes sends an error message saying that it cannot sync my phone until i unlock my iphone by entering in the passcode.
i tried to do it, even with a blank screen, but it didn't work.
what can i do?

Try this link. I had the same problem, used this and now it works like normal!
http://support.apple.com/kb/ts1567

Similar Messages

  • I am unable to sync my iphone with itunes on my windows pc and itunes show that your iphone is not connected?

    i am unable to sync my iphone with itunes on my windows pc and itunes show that your iphone is not connected?

    You have posted to the iTunes Match forum, which your question does not appear to be related to. You will probably get better help by posting in the Using iPhone forum.

  • I am unable to sync my iphone with itunes.

    I am unable to sync my iphone with itunes.  This is a recent problem.  The error I receive is "This iphone cannot be used because the Apple Mobile Device service is not started." Any help is appreciated!

    Try this link. I had the same problem, used this and now it works like normal!
    http://support.apple.com/kb/ts1567

  • Unable to sync my iphone with itunes over wi-fi

    This might be me be being extremely dumb, but I am unable to sync my iphone with itunes over wi-fi. I have itunes 10.5 on windows, have iOS 5. When I plug my phone into my computer I have ticked the box on the device summary screen enabling wi-fi sync but when I go into my iPhone menu, the "sync now" box is greyed out and it just says that it will resume sync when my computer is available.
    Any suggestions>??

    Sign me up for a "me too"
    updated 1 iPad,1 iPod and 2 iPhone4s and sync works on all but my iPhone4
    Each iP* device has it's own Windows 7 system to sync with
    When I unplug the iPad, iPod or other iPhone, the device stays in the devices list in iTunes
    When I unplug my iPhone, it disappears from the devices list (which makes me think it's iTunes being petulant)
    Have tried rebooting bot windows and the iPhone, disabling the firewall and 'repairing' iTunes
    It's a 64 bit windows 7, FWIW, but the other iPhone 4 talks nice to a 64 bit windows 7

  • Unable to sync my iPhone with iTunes all of a sudden...

    I'm presently unable to sync my iPhone with iTunes for some odd reason. It says "Syncing is disabled on this computer." I checked the iTunes settings and it said under "Syncing" in the preferences that it was in fact enabled so I don't see why all of a sudden I'm having these problems. Any suggestions?

    I first reset the sync services in the (Applicantions - Utilities) Terminal: killall SyncServer syncuid SystemUIServer
    Then I went to *User/Library/Application Support and dragged the SyncServices folder to the Trash.
    Then I logged out from the Apple Menu.
    Then I logged back in.
    Now all of the syncing services are working correctly.

  • ICal does not sync with iPhone via iTunes

    I have installed Mountain Lion on my Macbook Air couple of days ago and the calendar stopped syncing with my iphone. I sync through iTunes as I do not wish to use iCloud. Sync is set to all calendars and all events (no restriction), but nothing goes through. Tried adding events through my iPhone or through the Macbook, no difference, they do not get across to the other device. I have checked all settings, they seem to be carried forward from Lion unchanged. Any ideas or is it a Mountain Lion fault. Please do not tell me that the only way to sync will be through iCloud!

    Thank you for the well-meant advice
    Sorry - none of it works
    To say I am frustrated is a joke!!!!
    For starters my system does not follow the logic of Z001 - the file sequence is fifferent on my PB. The only cache file I could locate was 'Calendar Cache' and deleting it made no difference
    IAs a precaution I did first export my Calendar to the desktop; then I exited the Cloud; tried to do a manual sync between iPhone and PB. But watching the iTunes indicator bar reveals that the cal syn is simply not happening
    So there is a bug.
    Heck, my rave has always been how flawlessly the iPhone and MB speak to each other, Mountain Lion has wrecked that.
    At present the only workable solution is to dump Mountain Lion and go back to Lion.

  • HT6154 I'm unable to sync my iphone to itunes.  I get an error msg that say "itunes was unable to load  data class information from Sync Services. Reconnect or try again later.

    Any suggestions?

    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591

  • Recent repair has installed 10.9.1, now unable to sync existing email in outlook to iPhone via iTunes as previously.any advice please

    Recent repair has installed 10.9.1, now unable to sync existing email in outlook to iPhone via iTunes as previously. any advice please

    It is no longer possible, read the posts under the heading More Like This for workarounds.
    Also, check this thread, it's a bit long, and a bit stormy but there is at least one alternative method in posted in it.

  • After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

    After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
    iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

    columbus new boy wrote:
    How crap is that?
    It's not crap at all.
    It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
    There has to be a solution.
    Why not simply make a playlist with the songs you want on the iPhone?
    and maintain a current backup of your computer.

  • HT201413 I am running Windows 7, ITUNES 10.6.3.25.  I am unable to see my Iphone/sync my iphone in Itunes.  I have uninstalled all components of Itunes and downloaded the newest version to no avail.  Please help.....Thanks

    I am running Windows 7, ITUNES 10.6.3.25.  I am unable to see my Iphone/sync my iphone in Itunes.  I have uninstalled all components of Itunes and downloaded the newest version to no avail.  Please help.....Thanks 
    I am attaching the Diagnostics data below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron N7010
    iTunes 10.6.3.25
    QuickTime not available
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0016AA9C0126E318
    Current user is not an administrator.
    The current local date and time is 2012-07-05 11:42:18.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPod (5th generation) running firmware version 1.3
    Serial Number:       8L643QK9V9R
    iPhone 4 (CDMA) running firmware version 5.1.1
    Serial Number:       C8RG57F0DDP8
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

    I did all that HT1925 recommended and it was no help.  My computer still won't recognize my iPhone.  Often trying to start Apple Mobile Device Service fails with an error message that it starts and then stops immediately.

  • Syncing m4b files to iPad / iPhone via iTunes

    Wondering if anyone else ran into a problem syncing m4b files to their iPod/iPhone via iTunes.  I was able to import these into iTunes with no issues, but when I try to transfer them to my iPod or iPhone, they do not show up in the list.  Anyone knows why?  I thought, m4b is Apple format.  I was able to convert the files to mp3 and get them over that way, but that's a pain in the neck.

    That particular Kbase article is the inverse of the question....
    It describes device to computer transfers but says nothing about transferring from computer to device.
    In fact, the implication from that article is that it CANNOT be done!

  • QUESTIONS: I have an iphone 3gs.just updating to ios5. am at the stage where I chose to restore iphone via itunes. sync seems stuck at step 7 of 7: syncing artwork. Is this necessary and if not how do I get around it?

    QUESTIONS: I have an iphone 3gs.just updating to ios5. am at the stage where I chose to restore iphone via itunes. sync seems stuck at step 7 of 7: syncing artwork. Is this necessary and if not how do I get around it?

    When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive.  It would be a few months old so it wouldn't have the complete library on it....any ideas?  I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.

  • I am unable to sync my music in iTunes to my iPhone 4S.  The Sync button is disabled.  Does anyone know the solution to this?  Thanks.

    I am unable to sync my music in iTunes to my iPhone 4S.  The Sync button is disabled.  Does anyone know the solution to this?  Thanks.

    It may seem simple, but restart both devices.
    on the iPhone hold the sleep and home button until the phone rests (soft reset), then restart the iTunes app. Then plug the phone back in then sync again.

  • HT4759 I am using the first Mac book air manufactured by apple.i am unable to sync my iphone 4 (ios 7) with it.Nor am I able to sync all my devices through icloud.

    I am using the first Mac book air manufactured by apple.i am unable to sync my iphone 4 (ios 7) with it.Nor am I able to sync all my devices through icloud.

    If you are indeed using 10.5.8 as indicated in your signature you will first need to upgrade to Snow Leopard; this is available in the Online Apple Store. You will then be able to uprade to Lion - again available in the Online Store where you will get a code to enable download from the App Store in Applications. This will enable you to use iCloud and run the latest iTunes.

  • HT1688 unable to sync my Iphone 4s

    I am unable to sync my Iphone 4s to my computer anymore. It hangs up then eventually times out. Any suggestions?

    Any errors?
    What has been tried so far?

Maybe you are looking for

  • Leading zeros to alphanumeric string

    Hello all , Does anybody know any function module to put leading zeros to an alphanumeric sequence (18 characters)? Example : 12wer should be '000000000000012wer' CONVERSION_EXIT_ALPHA_INPUT only works with numbers. Thanks in advance , Snehal

  • ALE Idoc error: 29

    Hi experts, I am getting IDoc status 29 :  Error : EDI: Partner profile not active I have checked for partner in WE20 and observed that correct port and correct message type with partner name  has been correctly port  assigned . How to check other th

  • Maxl to export/import partition xml

    I have searched thru the tech ref at all the Maxl commands and I'm not seeing what I'm looking for. Is there a way to automate thru maxl (or esscmd) the exporting and importing of the xml file for partitions? TIA, Robert

  • CS5 and would like to edit videos.

    I am working in CS5 and would like to edit videos. Everytime I try to open in PS I get a message saying that it is not the right kind of document.  What do I need to do?

  • Can I get my apps back after restoring?

    I just had to restore my iPod Touch and when I tried to put my latest backup on it, iTunes couldn't find any backups so I had to start it as a new iPod. Is there any way to get my paid apps back?