I'm unable to sync my iPod with my Surface Pro 3. Does anybody know how to fix this? Please share
I've been able to download iTunes Version 12.1.1. I'm just wondering if i should get a new mp3 player since I've read that it's difficult to sync iPods with Surface Pros.
Since the Surface Pro 3 is effectively a standard Windows 8.1 system with a "tablet" form factor it should be fine (I don't have one - yet - but I know people who are using the Pro 3 with iTunes/iPods without problems).
You may be encountering an issue that occurs with the last two releases of iTunes - 12.1.0.71 and 12.1.1.4 are (unlike previous "64-bit" versions of iTunes) full 64-bit applications - prior to 12.1 most "64-bit" versions were actually 32-bit applications with a 64-bit installer. Many users have encountered issues with the 64-bit version of 12.1 - less so with 12.1.1.4, but it appears that there are some remaining incompatibilities/inconsistencies with some 64-bit Windows systems. Even though I've not seen this reported specifically for the Surface Pro 3, it may be worth trying this alternative installer: iTunes 12.1.1 for Windows (64-bit — for older video cards). The "for older video cards" label is a little misleading, since although this does resolve a video compatibility issue that iTunes detects when first run it is actually the same architecture as pre-12.1 releases (32-bit applications with a 64-bit installer).
You don't say that you've actually had sync problems or are just concerned that you might ... if the former, posting back more details of symptoms may be useful. For example, if you connect your iPod does it show up in iTunes? If not, there may be specific resolutions that could work rather than using the "for older video cards" version - see iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
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When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?
1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts. -
[Windows user] I have an ipod touch 5th generation 64gb and I can't backup my ipod. I have restored it many times, even in recovery mode, but it still comes up with "iTunes can't backup this ipod because the session has failed," yet it was still plugged in. Also error 54 pops up too. Does anybody know how to fix this?
If a PC try:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
My dad has recently gotten a new phone and I got his old one. With his permission I restored it to factory settings and set up the iPhone 4 as a new phone with my apple id. Everything has downloaded fine but I have had many problems with my music. First it was where my phone didnt recognise my apple id, but I figured that out. Then it was where iTunes took one of my albums and split it so all the songs where their own albums. I fixed the album split on iTunes but its still like that on my iPhone. I have looked online everywhere and I still haven't found a solution! I'm getting super frustrated! Does anybody know how to fix this?
No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that. -
"there is a problem with the Windows Installer Package" Does anyone know how I fix this??
My itunes ends up being so out of date becuase I can never upgrade it.
I have a sports kit and want to make sure I am using the most uptodate version
I managed to delete the old version, just in case it was the fact it was about 10 versions out of date that was the problem but now I can't reinstall it at all......
Please helpGo to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over. -
I have a problem with the keyboard on my MacBook. The letters are typing as symbols and the delete and return/enter buttons do not work. Does anybody know how to fix this?
Hey skyshade13,
Thanks for the question. The following article outlines how to restore a previous iTunes library should there be no content after updating. While the article does not speak specifically to your symptoms, attempting the steps by utilizing the "Previous iTunes Libraries" folder may resolve your issue.
No content shows up in iTunes after updating
http://support.apple.com/kb/TS1967
For further information see the following information:
OS X Lion: iTunes opens to "created by a newer version" alert
http://support.apple.com/kb/TS3918
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Thanks,
Matt M. -
I just got a new white iphone 4. When I try to take a video using the camera app, there is only a muffled sound. I never had this problem with my old iphone. I tried to restore it and that didn't help. I checked over all of the settings. Does anyone know how to fix this?? Thanks for any help you can offer!
There is a good possibility that your trimming of the SIM card could have damaged it some way. If the SIM was working in the old phone, then you cut it and the first new phone didn't work and now this phone doesn't work, it leads me to believe it has to do with the SIM card or the account. You are sure there is no problem with the account. Did you check with the provider when you got the iPhone 4 to make sure there was no problem with the account when you could not send or receive SMS? Why can't you just get a micro-sim? The iPhone should have come with one when you purchased it.The iPhone 4 is designed for a micro-sim. I don't believe this is a hardware problem unless the phone has been hacked or modified in some manner.
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Does anyone know how to enable editing on a new computer? I only have an 8gb phone and over 4gbs of music, half of which I don't even listen to anymore. I really want it off my phone, but when I plugged it into my new macbook nothing would delete. My old computer barely turns on so I can't even plug it into the old one to delete anything. I hit the sync button on the new computer and that didn't help either. I'd really like to upgrade to the new software but don't have the room on my phone until this music/a few apps are deleted. Any help would be appreciated!!
Here are two screen shots to show you what I am seeing. The first screen shot shows it allowing me to select (highlighted in blue) my admin user (which is what I am locced in as). The second screen shot shows it allowing me to select the "Guest" user (highlighted in blue). However when I click on the user "Orion" nothing happens. It will not change to highlight that user.
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Firefox (I think version 5, maybe 4) does not ask to "remember" passwords anymore nor does it ask to "change" a password when I've done that. It didn't ask when I changed my Facebook password & I have to log in each time so I removed my username & password for FB on Firefox's "saved password" page. When I've don't that before, it asks to "remember" but doesn't anymore. I use a master password.
Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
To see all History and Cookie settings, choose:
*Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
*Deselect: [ ] "Always use private browsing mode"
The website may be using autocomplete=off to prevent Firefox from saving the name and password.
You can remove autocomplete=off with a bookmarklet to make Firefox save the name and password.
*http://kb.mozillazine.org/User_name_and_password_not_remembered
*Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/ -
PLEASE HELP!!!!!! EMERGENCY Upon start up normal start up noise occurs, then after white screen with Grey Apple logo, and a spinning loading wheel under it (thee repetitive lines NOT rainbow one) ?!? then thats as far as it goes it stays on that screen forever will not boot up. Any info on how to possibly fix? I've tried several of the Start up shortcuts , it wont even start up in Safe Mode . My fiance' is crushed she is a writer and EVERYTHING SHE HAS WORKED ON is somewhere on that hard drive. Any thoughts, i'm open to any and all LOGICAL responses, thank you very much for ya'lls time ........Its just heartbreaking to see my iMac in this vegistated coma,The whole reason i bought a mac was cause I love them I have Apple EVERYTHING, so once again please help.
Try this: Switch off your iMac wait 10-15 seconds hold down the Option Key (alt) key then press the power botton but keep the option key down. This should show all the available options to boot from. I trust you have a full backup, Good luck.
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Friend Recommendations: we’re having trouble communicating with the game center server and are unable to turn on friend recommendations on our iPad. Does anyone know how to fix this?
we also get this error message when we try to connect the iPad to Facebook from the Candy Crush Saga game..... Failed: Sorry, you don’t have access to the Kingdom, right now. Please try connecting again later. anyone know how to fix this?Welcome to AD!
I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
The top 3 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
And #4, see if you can get into the iTS from a different windows admin account on the same PC. -
i have been trying to update my iphone and when i tried to do so it said i needee to restore it first so tried this and since my phone just has the usb icon and itunes showing on it wont turn on or anything and half way through restore it comes up with an error message saying it cant complete it anybody know how i fix this please doin my head in
We aren't Apple, just users like you volunteering to help other users with problems. Threatening to go to Samsung doesn't mean anything to us. What troubleshooting have you tried so far?
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I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes. I've tried all the trouble shooting methods and nothing works. My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?
If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!
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After following the instructions to reset my ipod classic i am confronted with a red cross. Does anyone know how to remove this?
Hello theplantman5,
Thanks for participating in the Apple Support Communities.
If your iPod only shows a circle and cross (or x) screen after resetting or restoring it, try placing it in Disk Mode and restoring it.
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
If these steps don't work, or you've already completed them, your iPod may need service:
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Apple Retail Store
iPod Service Request Online
You can find the steps above in this article:
iPod Displays a Red "X" Icon - Apple Support
All the best,
Jeremy -
My daughters friend changed her password on her ipod touch and can't remember the password and when she guesses and gets it wrong, it disables her ipod. Does anyone know how to fix this problem??
You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock
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