I'm unable to upgrade my existing version of icloud.

Hello All,
I've been having a problem downloading the latest version of icloud for windows on my laptop. I'm prompted to do this daily, but each time I try, it fails. It appears to begin the download, but after a few minutes, I get an error message stating it was unsuccessful and I should do it manually. However, I can't even do that as each time click the link on the website, I get another error 404 message stating "We're sorry. We can't find the article you're looking for. Please return to the Apple Support homepage."
Any ideas? If any other information is needed, I'll gladly supply it. Thank you in advance.

I need to reset the password on my Macbook Pro (early-2011) and I don't have the original one. How do I do this? See post by Kappy

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Hi ,
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Is it a limitation with second generation .

A 2G can go to IOS 4.2.1
To update
Connect the iPod to your computer and update via iTunes
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
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A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With 1OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1 if you updated to 4.1 before 4.2.w was released. If you did not then you are stuck with where you are currently.
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Wha version of iTunes do yo have?

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Pushing out msi to clients doesnt upgrade existing version in "Programs and Features" win7 64

I have created a Firefox msi and when I push it out to my network clients it doesn't seem to upgrade the existing version in "Programs and Features". Is there a switch I can add to manually remove a previous version or upgrade? If i remove the previous version in "Programs and Features" there is still the latest version in "Programs and Features", the previous version uninstalls the executable but leaves the Mozilla folder with some files until I also remove the latest version with "Programs and Features". Basically if I install Firefox 29 on the client, then install Firefox 30 via MSI, "Programs and Features" shows both versions installed, but both versions share the same folder location and executable?
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HI tallonjf,
There is no msi generated by Mozilla. This will have to to do with the installation configuration. Does it overwrite? Does it not? Overwritting will remove all existing profiles. However updating may not, but this is not something that I am an expert in. You can also try the enterprise mailing list that works with 24esr.
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How do you fix 'unable to upgrade from version 0'?

I have been working on 6 ibooks over the past year, documenting a lot of stuff for user manuals for our school. The ibooks were all created in iBA version 1.0, but are not published - we only use them internally so we just use the previews.
I gave up trying to upgrade my 1.0 iBooks, it takes too long to 'optimize' the files when I try to open them in 2.0. I have read all the issues with iBA 2.0, but decided to download 2.0 on another computer and wabt to try to re-write all my old 1.0 manuals (I have all the files that went into them).
However, when I double-click to open the 2.0, nothing happens. So I go to 'File' and select 'New from Template Chooser'. I then get the window with all the new templates, including the portrait ones. When I select any template, say the 5th one for example, I get the prompt "The document 'Textbook 05.ibatemplate' could not be upgraded. Unable to upgrade from version 0". This happens for every template. I don't understand. I downloaded the 2.0 from the app store onto a 'clean' computer. Yes, it has Lion on it and all the spec requirements to run iBA. Can anyone help me with what to do next?

Did you ask Apple for help yet?
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

HT1199 I have a desktop mac operating on Mac OSx 10.4.11 and the system does not recognize my iphone and I am unable to upgrade to the newest itunes version. What do I need to do?

I have a desktop mac operating on Mac OSx 10.4.11 and the system does not recognize my iphone and I am unable to upgrade to the newest itunes version. What do I need to do?

Backup first
It is always best to have a full bootable backup before you upgrade. If you fail to do this you will be unable to return to this OS if you decide you don't like the new OS. Also there is a slight chance that an install could lose everything on the Mac. The backup must be to an external hard disk. Preferably use Carbon Copy Cloner to make a bootable backup of the whole disk.
Erase before the install
Once you have a bootable backup on an external disk it is best to erase the internal disk with the new installer DVD before you install.
During the install
Preferably do not import any data or preferences from earlier OSs during the install process as this can reintroduce bugs.
OS numbers and names
OS X 10.4.x - Tiger
OS X 10.5.x - Leopard
OS X 10.6.x - Snow Leopard
OS X 10.7.x - Lion
OS X 10.8.x - Mountain Lion
More about Macs
The Apple History site has specifications for every Mac ever produced: http://www.apple-history.com/
Upgrade to Leopard
Those wishing to upgrade to Leopard should be aware that install disks can be expensive unless you contact Apple. Details: http://lowendmac.com/deals/best-os-x-leopard-prices.html Standard Leopard installers impose several hardware limitations including speed and RAM size but all these restrictions can be overcome. Google for details. Leopard works well at 500 MHz with 1 GB of RAM and many happy users have less than this.
Upgrade beyond Leopard
OSs beyond OS X 10.5.8 require an Intel processor. If in doubt check this: Click the apple at the top left of your screen and select 'About this Mac'. This will give you your OS number. Then click 'More Info' to see which processor you have. If it says PowerPC you cannot upgrade to Snow Leopard and above. If you have an Intel Mac it is well worth upgrading to Snow Leopard now and then considering other options after that. You can buy Snow Leopard here: http://store.apple.com/us/product/MC573Z/A
Upgrade beyond Snow Leopard
Information about upgrading Snow Leopard to Lion or Mountain Lion: http://store.apple.com/us/product/MD256Z/A
Important
Check that your Mac complies with any requirements. If you are not in the US you should use the Change Country link at the bottom of Apple pages.

This morning, I received an invitation to upgrade, I 'accepted'. The upgrade overwrote the existing version of Firefox. How do I return to the version I was using? HELP!!!

Upgrade to V8 overwrote the existing version of Firefox. It was only then I found that V8 will not work with my OS

Matt may not have noticed that you were using both the old OSX 10.4.1 and have PPC hardware.
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Cannot upgrade or delete existing versions of iTunes and apple software

I keep getting an error message:
Error getting file security:
C:\ProgramData\3BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError:5
I cannot upgrade or delete existing versions - the Apple software installer seems to be the problem, but I can't find the file above and delete or uninstall it. I've tried uninstaller programs.
Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
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Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
I would try manually deleting the folder: C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
tt2

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Hi,
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I could see Moto G mobile users are able to upgrade to Android Lolipop, whereas Lenovo is not releasing 4.4.3 atleast.
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Regards,
Mani

Hi maniivel
Lenovo has used the 4.4.2 version on almost all it's KitKat(pre-installed or upgraded) phones.
All new Android upgrades(If any for the S860) and aprox release date should anounced HERE.
Keep an eye on that.
Cheers.
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Unable to launch the application after upgrading Java to version 1.6.0_26

After upgrading Java to version 1.6.0_26 in Windows XP my web start throwing Exception. It works fine in Ubuntu with Java 1.6.0_24 and in Windows with older versions of Java 1.6.
Exception doesn't say anything:
java.lang.NullPointerException
       at com.sun.javaws.Launcher.executeApplication(Unknown Source)
       at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
       at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
       at com.sun.javaws.Launcher.run(Unknown Source)
       at java.lang.Thread.run(Unknown Source)Same as java console ouput
Java Web Start 1.6.0_26
Using JRE version 1.6.0_26-b03 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\esod
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
m:   print memory usage
o:   trigger logging
p:   reload proxy configuration
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
0-5: set trace level to <n>
#### Java Web Start Error:
#### nullMy Jnlp file looks like this
<jnlp spec="1.0+">
<information>
   <title>Editor</title>
   <vendor>Comapny name</vendor>
   <homepage href="http://company_urll" />
   <description>Editor/description>
</information>
<resources>
   <j2se version="1.6+" />
   <property value="true" name="javaws.cfg.jauthenticator" />
   <jar href="http://192.168.79.33:7070/resources/applet/formeditor.jar" />
</resources>
<security>
   <all-permissions />
</security>
<application-desc main-class="pl.rdata.formeditor.FormEditor">
   <argument>[email protected]</argument>
   <argument>rLq3347491</argument>
   <argument>17</argument>
   <argument>
   http://192.168.79.33:7070/formeditor/formManagerService.service</argument>
   <argument>
   http://192.168.79.33:7070/formeditor/customDataTypeManager.service</argument>
   <argument>
   http://192.168.79.33:7070/formeditor/authorizationService.service</argument>
   <argument>2</argument>
</application-desc>
</jnlp>This application is self signed.
When I download jar file to disk I can run it with command java -jar and it works fine.
After downloading jar I made some tests changing line <jar href="http://192.168.79.33:7070/resources/applet/formeditor.jar" /> in Jnlp file.
When I changed it to <jar href="formeditor.jar" />, and have jar in folder it works.
When I changed it to <jar href="file:///C:/formeditor.jar"> it is not working (same exception).
In every case jar is download correctly and it pass verifying.
can anyone help?
Regards
Michal

867322 wrote:
When I changed it to <jar href="formeditor.jar" />, and have jar in folder it works.Okay, so you at least have a workaround.
can anyone help?Search the bugs database to see if someone else already reported this; if not create a new bug entry. Whatever mistake you could make, you should not be getting a NullPointerException as a result so this is at the very least a bug in the error handling of webstart.
But just some observations to try and see if you can make a difference (which is added input for your bug report). If I check JNLP examples, I see that the url specified is usually without a protocol, so it could be like this:
<jar href="/resources/applet/formeditor.jar" />The JNLP should be on the host that you service the jar from, so Webstart can fill in the host information for itself.
Also you provide a main-class; if the jar manifest specifies a main-class (and it should) you don't need to specify it in your JNLP file.

Unable to upgrade the MSI newer version over older version.

I am trying to upgrade MSI newer version over the MSi older version, so i make " Remove previous version =True" as the property of setup.But when i am runing the MSI exe all thing is happening but it is not copying the files to the target
location, Once i click the shortcut created by MSI installer it showing " Please wait while window is configuring the setup" like this and then start copying the files and open the exe.

Hi NAWAB3,
It seems that it is related to the ClickOnce, am I right?
If so, I suggest you post this issue to the forum like this
thread.
http://social.msdn.microsoft.com/Forums/en-US/home?forum=winformssetup
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HT4972 No matter which of your confusing directions I try to follow, I am unable to upgrade my iTunes to the latest version which "must be done" prior to upgrading my iPad 2 to IOS 5. PLEASE HELP!!

Please help me to upgrade latest iTunes version so then I can upgrade to iOS 5 or 6. I have an iPad 2. Thank you.

You need to update iTunes on your computer (not the iPad) to the latest version in order to then update the iPad to iOS 5.1.1 (iOS 6 isn't released until the Autumn) - you can check if you are up-to-date (which will prompt you to update if you aren't) via, on a PC, 'Help > Check For Updates', and on a Mac 'iTunes > Check For Updates'
When you have that installed, connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Transfer Purchases (you may also want to copy photos off the iPad as well) and then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'. You may also want to copy off the iPad any important documents, notes, files etc e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case.
You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
Updating to iOS 5+ : http://support.apple.com/kb/HT4972

Sun Studio (12,1) is unable to find a supported version of the Netbeans IDE

Hi all,
We're working on upgrading both the hardware and software on our application currently, and part of this involves upgrading our compiler to Sun Studio 12.1. I downloaded
SunStudio12u1-SunOS-SPARC-pkgs-ML.tar.bz2
from the Sun website and we installed it into the following location on our server:
/opt/compiler/sunstudio12.1
I successfully compiled all my code using the compiler, however, when I try to launch the debugger by typing ./sunstudio in the 'bin' directory, I get the following error:
{opt/compiler/sunstudio12.1/bin}./sunstudio
Sun Studio is unable to find a supported version of the NetBeans IDE.
Sun Studio requires a NetBeans IDE version 6.5.1 with NetBeans C/C++ module (cnd
2) enabled.
Sun Studio looks for a valid NetBeans IDE installation in the following order:
1) Location specified with --netbeanshome command line option
2) At /opt/compiler/sunstudio12.1/netbeans
I have seen references to executing 'prepare_system' on forums while I was trying to investigate this, but when our sys admin folks try to execute the command, it does not work (command not found). They've mentioned that they expected a prepare_system script in the directory where we untarred the downloaded sun studio tarfile, but it is not there:
drwxrwxr-x 4 59001 staff 1024 Aug 20 2009 .
drwxr-xr-x 3 yu12 lifecad 1024 Jul 2 09:48 ..
drwxrwxr-x 4 59001 staff 1024 Aug 17 2009 LEGAL
-rw-rw-r-- 1 59001 staff 3985 Aug 19 2009 SS12u1_README-pkgs.txt
-rw-r--r-- 1 59001 staff 5598 Aug 20 2009 SS12u1_README-pkgs_ja.html
-rw-r--r-- 1 59001 staff 4155 Aug 20 2009 SS12u1_README-pkgs_zh.html
-rwxrwxr-x 1 59001 staff 517979136 Aug 6 2009 SunStudio12u1-SunOS-SPARC-pkgs.sh
-rwxrwxr-x 1 59001 staff 11814 Aug 6 2009 install_patches.sh
drwxrwxr-x 5 59001 staff 96 Aug 17 2009 patches
I can see a netbeans directory was created as part of the install, but I'm not sure why sun studio thinks netbeans is not available (afraid my knowledge about netbeans is practically non existent):
{opt/compiler/sunstudio12.1/netbeans}ls -l
total 6062
drwxr-x--- 2 root root 512 Apr 5 11:14 bin
drwxr-x--- 7 root root 512 Apr 5 11:14 cnd2
-rw-rw-r-- 1 root root 5254 Mar 5 2009 CREDITS_ja.html
-rw-rw-r-- 1 root root 5175 Mar 5 2009 CREDITS_pt_BR.html
-rw-rw-r-- 1 root root 4908 Mar 5 2009 CREDITS_zh_CN.html
-rw-rw-r-- 1 root root 5434 Mar 5 2009 CREDITS.html
-rw-rw-r-- 1 root root 1717 Mar 5 2009 DISTRIBUTION.txt
-rw-rw-r-- 1 root root 0 Aug 6 2009 dummy
drwxr-x--- 2 root root 512 Apr 5 11:14 etc
drwxr-x--- 7 root root 512 Apr 5 11:14 gsf1
drwxr-x--- 6 root root 512 Apr 5 11:14 ide10
-rw-rw-r-- 1 root root 1845 Mar 5 2009 LEGALNOTICE.txt
-rw-rw-r-- 1 root root 64275 Mar 5 2009 LICENSE.txt
-rw-rw-r-- 1 root root 37141 Mar 5 2009 moduleCluster.properties
drwxr-x--- 7 root root 512 Apr 5 11:14 nb6.5
-rw-rw-r-- 1 root root 15822 Mar 5 2009 netbeans.css
drwxr-x--- 8 root root 512 Apr 5 11:14 platform9
-rw-rw-r-- 1 root root 6141 Mar 5 2009 README_ja.html
-rw-rw-r-- 1 root root 5692 Mar 5 2009 README_pt_BR.html
-rw-rw-r-- 1 root root 5122 Mar 5 2009 README_zh_CN.html
-rw-rw-r-- 1 root root 5155 Mar 5 2009 README.html
-rw-rw-r-- 1 root root 2913280 Mar 5 2009 THIRDPARTYLICENSE.txt
drwxr-x--- 5 root root 512 Apr 5 11:14 websvccommon1
Our server details are:
{opt/compiler}uname -a
SunOS a03714 5.10 Generic_142900-03 sun4v sparc SUNW,T5440
Any advice appreciated on how to get the debugger working. Ideally, I'd prefer not to uninstall / reinstall if at all possible as we're about to start system testing our executables, and I think a reinstall would require more unit teting and delays to our project (yikes!). But any input would be appreciated here.
Thanks,
Brendan.

Hi David,
First off - thanks for the response. I do have some follow up questions if you don't mind though:
1. When you say the install is corrupted, do you suspect
- the file I downloaded from the website either was corrupted, or was not the correct file for my platform
- the procedure used to install the software was incorrect
- something else
2. Is there a logfile that the sun studio install creates which would indicate an error during the installation procedure? I'm sure our admins who performed the install would have shouted if an error was logged... but on the offchance that the installation does not 'shout loudly' for some errors, I'd like to see a log of the error. At a minimum, I'd expect it to say why the install failed, and what we need to modify to ensure a successful install next time 'round.
3. I successfully compiled my code using the C compiler from the install. My unit tests also look good... does this suggest that the install was at least a partial success, and would you suspect that my recompiled executables are reliable, despite the fact that I cannot launch the IDE?
4. Today, one of our admins telnetted to our unix server - not via exceed by the way, but he did try the following test:
- set his display env variable (he knew he would not get a display however)
- executed the sunstudio script
He did not get the netbeans error, and the process appeared to be running (as I mentioned, without a display) until he killed it. I've asked if they can repeat the test using an exceed session. I thought there may be something on his $PATH that I did not have - unfortunately this was not the case (although, he may have access as 'root' to something that I require to launch the IDE). My question is, would you expect this behaviour if the install was corrupted?
Let me know what you think.
Thanks,
Brendan.

Unable to upgrade EFI Firmware on MacBook Pro

I am unable to upgrade the firmware on my 15" MacBook Pro for some reason ... my current version is MBP11.0055.B03. I have downloaded the new firmware and followed the instructions ... yet, when I run the MacBook Pro EFI Firmware Update utility and click Shut Down to install it and start the process, it pops up with the error "An unexpected error occurred (0). Your firmware cannot be updated." .... I've never had this kind of trouble updating firmware before.....
I have trashed the utility and downloaded it again, but I get the same results ... I have also repaired the disk permissions ... still no change. Any ideas??
MacBook Pro 2.16GHz/2GB RAM/100GB 7200rpm HD Mac OS X (10.4.8)

I have the same issue. Console log shows the following:
Mac OS X Version 10.4.8 (Build 8L2127)
2006-11-14 12:39:53 -0800
2006-11-14 12:39:54.311 SystemUIServer[218] lang is:en
2006-11-14 12:40:07.655 MacBook Pro EFI Firmware Update[229] MacBook Pro EFI Firmware Update version 1.2
2006-11-14 12:40:07.658 MacBook Pro EFI Firmware Update[229] No AppleEFINVRAM
2006-11-14 12:40:13.261 MacBook Pro EFI Firmware Update[229] GetRootAccess success
Nov 14 12:40:13 CB-MBP authexec: executing /usr/sbin/bless
preallocation of ///System/Library/CoreServices/com.apple.bless.firmware//LOCKEDMBP11_005508B.fd failed
Could not create ///System/Library/CoreServices/com.apple.bless.firmware//LOCKEDMBP11_005508B.fd
Error while writing firmware updater for EFI
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] pid 0xea, status 0x300
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] NORMAL EXIT 0x3
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] An error 0x3 was returned from /usr/sbin/bless.
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] bResult 0x0 Status 0x3 returned from CallAEWP bless
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] EFIUpdaterController::showError:3
2006-11-14 12:40:13.632 MacBook Pro EFI Firmware Update[229] CommonUpdaterController::showError:3
2006-11-14 12:40:14.829 MacBook Pro EFI Firmware Update[229] EFIUpdaterController::showError:21
2006-11-14 12:40:14.829 MacBook Pro EFI Firmware Update[229] CommonUpdaterController::showError:21
2006-11-14 12:40:14.829 MacBook Pro EFI Firmware Update[229] EFIUpdaterController::showError:1
2006-11-14 12:40:14.829 MacBook Pro EFI Firmware Update[229] CommonUpdaterController::showError:1
A file /System/Library/CoreServices/com.apple.bless.firmware/LOCKEDMBP11_0055_08B.fdLOCKED_MBP11_005508B.fd exists but is size 0.
Disk and permissions verified OK. Also failed to install when logged in as root. Any help appreciated.

I'm unable to upgrade my existing version of icloud.

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