I'm unsuccesfully trying to update Creative Cloud (Photoshop CC)
Dear You
I have received a notification, that the is an essential update that I ned to execute.
When I click the Update button in the Creative Cloud Window, the downliad start, but reaching 62% progress, I'm told that the update was unsuccesfull and that I should contact Adobe support. Trying that brougt me to this community, so, anyone, please help.
Kind regards
Leif
Leif,
You may hope that one of our staff friends sees this soon, but I believe this may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
Similar Messages
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Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
Error 85 when trying to update Creative Cloud
Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?
Hi Maxime,
If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
Trying to update creative cloud, says unavailable in my region (Aruba) but my region is actually Australia (have changed region to Australia, but still no luck!)
Moving this discussion to the Adobe Creative Cloud forum.
Jimoise please see Change the country associated with your Adobe ID for information on how to change the country associated with your Adobe ID. -
I just move to a new imac following a crash.
Is there something to do to suppress any trace from the old one in order to be able to install creative cloud on the new one ?
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Flohelps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Trying to update Creative Cloude: Error Code 50
Update gets 45%, then fails to update (Error Code 50)
Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
What does this mean?
Hi bets,
Please refer to the thread below:
Creative Cloud desktop failed to update.(Error code: 2)
Regards,
Sheena -
What to do next after receiving error code A12E1 while trying to update Creative Cloud?
I am running OS 10.7.5 on a 2011 Macbook Pro.
Hi ashjumbojet,
Please refer to forum threads :
http://forums.adobe.com/message/5654118
http://forums.adobe.com/thread/1289484
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html,
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Rajshree -
Updating Creative Cloud on a Windows 7 PC.
I'm trying to update Creative Cloud on our PC. The installation failed the first time. I had our IT person disable our virus software and tried again. This usually works. This time however it has been sitting on 0% for over an hour without telling me it's failed or that the program is not responding. I'm afraid that if I restart the PC during this it will corrupt Creative Cloud. Any ideas?
we risked a restart. everything seems to be working properly now.
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Creative Cloud Photoshop serial issue
Hello,
I tried to install Creative Cloud (photoshop) on a second computer (iMac), but Photoshop was asking for a serial.
The photoshop (trial) is now suspended on this computer and I can't work with it anymore.
I searched the support forum for a solution, but nothing found:
- i tried different language install
- i tried the CS6 cleaner and installed again
Can you help me?Hi Diederik81,
Not sure if you already solved it but I noticed you ordered the English version -with that version the Adobe Application Manager language preference have to be set to English(International). That might be the cause. We have this support doc about the issue.
Creative Cloud products launch in trial mode on non-English operating systems | CCM, CS6
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
-Dave -
When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.
Hi,
Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
Close the Creative Cloud Desktop application.
Navigate to the OOBE folder.
Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud. Try signing in. -
I am trying to install Creative Cloud on my laptop. I already installed Photoshop CC on my desktop just fine. I paid for photoshop and lightroom for two computers. Isn't that right?
Kathyrn Peters do you receive any specific error messages when you attempt to install the Creative Cloud Desktop application? Are you utilizing the process discussed in Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html to install the Adobe Creative applications?
-
I am getting error 49 when tring to update Creative Cloud software. Please help!
I am getting error 49 when tring to update Creative Cloud software.
I'm getting this error too. It appears on all products. When I closedown and relaunch CC Desktop, all products show up to date.
PS is showing 14.0 x64.
I have tried a clean install of CC and also used the cleaner tool. Nothing has resolved the issue.
I am on Mac OSX 10.8.5.
Neil -
"Updating Creative Cloud desktop" hung -- now what?
Was prompted this morning to update Creative Cloud desktop app (Window 7). Accepted and waited, then, when prompted, allowed installer to run as administrator. The green progress bar has been stuck at nearly done for about 30 minutes. I tried shutting down every other obvious running program to no avail. When I started the update, Google Chrome was open along with a couple of local apps.
Can I safely kill the "Adobe Installer" program with Windows Task Manager and then install the desktop app from the new copy of CreativeCloudSup-Up.exe file I downloaded this morning? Do I need to reboot before installing?
Edited to add the following:
No other Adobe apps (e.g., PS, LR, Reader) were running when I started the update.
Edit: corrected spelling
Thanks,
-- SamWhen I tried to kill the installed via Windows Task Manager, I was told that the program was waiting for input from me but there was no prompt so I killed the process mercilessly. When I tried to uninstall the application, I was told that another copy of it was running somewhere in memory. So I rebooted, uninstalled the app, installed afresh from this morning's "CreativeCloudSet_up.exe" file, logged in to my Adobe account, and all seems well.
Was not thrilled with the experience but, hey, it's working now.
-- Sam -
Receiving error updating creative cloud after firewall changes to our network.
Receiving error updating creative cloud after firewall changes to our network.
We have an end user that is trying to update through the creative cloud application. We have tried track down what is being blocked but have hit a dead end.
When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService. This appears to be an authentication service. The issue is that "ops" is not a valid domain.
This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
The user's system and our test system are running OS X YosemiteHi There,
Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish
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