I'm using a mac, my profile can't be found, firefox won't open, and I don't have an application support file for firefox.
I tried to reset firefox because it was running slowly, in the middle of it "cleaning up" my old files something happened and firefox closed. I tried to reopen it and it kept coming up with an error message about my profile not being able to be found etc. I tried looking for solutions but couldn't find one that I could follow. Please help.
Follow the instructions to create a new profile. Then test it.
After, you can move your files from the old profile to the new one.
'''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles'''
'''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile'''
Similar Messages
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Everytime I try to open firefox on my desktop it says "Your Firefox profile cannot be loaded. It may be missing or inaccessible." So now I cannot open firefox at all and I can't figure out how to get a profile. I just had to delete some programs to gain memory on my system and that is when the problem started. I don't have another internet program
Hi crmn,
Have you looked at the Knowledge Base article [[Recovering important data from an old profile]]? There are steps in there that might help you. You might just want to create a new profile and start fresh.
Hopefully this helps! -
I just started using Firefox on my laptop and I don't have the hang of it yet!
See:
* https://support.mozilla.com/en-US/kb/Uninstalling%20add-ons#w_how-to-disable-extensions0-personassf-and-plugins -
Firefox won't open and neither will Profile Manager.
I running Windows 7 Professional. So about two weeks ago I had suddenly was unable to open Firefox and since then have been trying to solve it myself to no avail. the Firefox process opens in the task-manager, however, the browser window does not appear. When trying to open Firefox again, another process opens and the same thing happens. Processes just keep opening and that's it. I have tried the Profile manager but it only opened once and I have been unable to get it to open again. Every once in a while Firefox actually opens when I launch it, but when I close it to see if it works again it does not. Firefox does open in Safe-mode with Networking with no problems consecutively. While it was in safe-mode I ran a full system scan with Nortan Antivirus and cleared about thirty threats but after the restart Firefox still won't open, only processes. I have tried deleting Mozilla from the x86 path and cleared My local and roaming Mozilla appdata, then re installed with 34.0.5. I have tried opening Firefox in safe mode but it won't open at all, only the process again.
''cor-el [[#answer-668399|said]]''
<blockquote>
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
</blockquote>
My firewall has been off for ages. And I did a check with Nortan. It didn't help.
EDIT: Turns out I was just being lazy I guess. I had read this post before on another user and it didn't work for him so I didn't try it. AWD did clean a lot of stuff but didn't work, Malwarebytes however cleaned more things and suddenly Firefox opens each time I try. Not sure if it is permanent yet. -
Tried to use Restore to return to pre-Firefox4 but now Firefox won't open and won't uninstall.
After trying to maneuver the new Firefox 4.0 for a while and giving up, I wanted to go back to the 3.6.1.6 version. I used the Restore feature to try to go back to the pre-Firefox 4.0 dowload. Since then, Firefox won't open. I have tried to uninstall Firefox 3.6.1.6, which is listed in my installed programs in the Control Panel, but it doesn't do anything. At this point I don't know what to do. I want to re-instate the 3.6.1.6 version on my computer. Thanks.
You're in a bit of a pickle here because you can't use System Restore to revert to 3.6.16. You probably now have version 1.9.2.x which is in part, files which were not removed when you installed FF4
What you can try and do is use System Resore to undo the last restoration which should take you back to 4.0 again. If that fails, see this article: http://kb.mozillazine.org/Uninstalling_firefox
If the undo restoration is successful, do the following to revert to 3.6.16
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] and download it to the desktop. If necessary, download the file with IE8 and choose to save it to your desktop when you see the prompt.
Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation. -
Firefox won't open and won't uninstall so I can re-install and start anew. HELP!
I'm on a Dell laptop with Windows Vista using the latest version of Mozilla Firefox. My son was playing a game online (addicting games website I think) and the whole game screen didn't show up, he had to scroll. I went to the top of the page and right clicked and closed the address bar and menu bar so they weren't in the way. I've done this in the past and it worked fine. Not this time! When I went back to put those bars back on I couldn't do it. I had no address bar, no forward, back, refresh and home buttons, no file, edit, view buttons etc. I looked in my internet settings and all over the place and couldn't figure out how to replace those bars. I uninstalled Firefox and reinstalled it but those bars still were not there. I did this again after deleting browsing history (cookies and all) in case this problem was saved in my preferences. Still, no bars or buttons. I tried to uninstall again but now it won't even uninstall! It stubornly stays right there! It also won't even open now! I click on the icon and it sits. I right click the icon and hit open and it sits. I'm dead in the water. I can't even sign in to Pogo anymore because IE crashes everytime. I hate IE.....HELP!
Right... Back to square one.
- Open Internet Explorer, go to "www.mozilla.com" and download the installer for Firefox 3.6.12 and save it to your desktop.
- To uninstall Firefox, first make sure no "firefox.exe" processes are running on your machine: Open the task manager (invoke it by pressing ctrl-alt-del and choosing the appropriate option), click on the "Processes" tab, click on the heading "Name" to sort all running processes by name.
Scroll down the list and right-click on the first "firefox.exe" process picking the "Kill process" option. If there's more than one of them, repeat for all instances of "firefox.exe".
- Now go to the directory C:\Program Files\Mozilla Firefox\uninstall and double-click "helper.exe". This should uninstall Firefox completely.
- Now we're in for the hard part: Go to C:\Dokuments and Settings\[Your User Name]\Application Data\Mozilla\Firefox\Profiles. That's where your profile resides. Unless you're using the Profile Manager, chances are you're seeing just one directory "[random string],default". (In my case it's called "4sr92zjz.default", f. ex.).
If you got any bookmarks you'd like to keep, open this folder, find the file "places.sqlite" and move it to your desktop.
Now delete the entire contents of your profile folder--you'll need to configure firefox anew. Do keep this window open, you'll need it again in a few moments.
Go to your desktop, run the installer, start Firefox once, close it again and move your "places.sqlite" file from your desktop to your profile folder.
Now double-click Firefox and reconfigure it according to your preferences.
N.B.: Do get "MozBackup". With this application you're able to save and restore a working Firefox profile--for your next mishap ;-) -
Yeah, I have been getting tons of updates for my apps, but since my iPod touch can only go to software 4.2.1 all of my apps have slowed down and crash,freeze, and don't get all the new things available on the other software versions. It is incredibly frustrating and kind of stupid to phase out the owners who have the older models that work just fine.
The 2G was introduced 4 1/2 years ago. That is old in electronics standards. It does not have the hardware to support a higher iOS.
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I can't use itunes because I don't have apple application support
I have recently got I new laptop, and I wished to transfer all my itunes libraries to my new laptop from my old. I plugged in my iPhone 3GS into my new computer, having not previously downloaded the latest update for either iTunes (on my old laptop) or my iPhone, the new laptop did it instantly. Therefore, it never gave me the option of transferring my purchases, which is what I had planned on doing, so I lost all my music and apps. However, I had my photos and contacts etc, and my music and apps were still on my old laptop, so I set up home share, and now have my library on both laptops, but cannot get my apps there and cannot get my library from my new laptop to my iPhone. So, not sure of what to do, I plugged my iPhone back into my old computer, which had the older version of iTunes, unlike my new laptop. ITunes then told me that I had to uninstall it and then reinstall it because it was the older version. I misread this stupidly, and dowloaded the newer version, which annoyingly didn't even download properly. So, after re-reading the message that came up when I plugged in my iPhone, I looked up on the apple website how to uninstall and reinstall iTunes etc, and it told me I had to uninstall a number of programmes, inlcuding Apple Application support, I wasn't 100% sure why I had to do this, but i thought it would be best if i followed the instructions, and so I erased that from my old laptop, and tried reinstalling itunes. After several attempts, iTunes wasn't even downloading, but eventually it worked, however, upon opening the programme, I recieve a message telling my to uninstall itunes and reinstall it because there is no Apple Application Support, so i do this but to no avail, the same message appears. I have tried installing Quick Time because I read on a website that it would help, but this also had no effect, I really need to get my music and apps back onto my phone, but without iTunes I don't know how! Help!
Download iTunes to a computer, connect the device, and restore as new.
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I installed Photoshop CS6 through hardware/serial number last year, and suddenly when I try to open up the application, the adobe application manager for Cloud pops up and says I need to renew my subscription, but I'm not using cloud. I did *used* to have Photoshop CC on this computer but not for months, and I've uninstalled all that software. Why can't I open my CS6?
Just answered that one a few hours ago: Ive got photoshop CS6 in my computer but when I tried to open it, it opened as Photoshop CS6 Extended and is asking me if I want to license this software so I can no longer access Photoshop. Can anyone help at all?
You should see a prompt to "License this Software". You might see it on the Trial Screen.
Click on that, sign in if asked, then click on the "I have a serial number" option or you maybe able to do that directly.
Once your serial number is entered, your software is licensed and activated. -
I was trying to restore pics from the trash bin & accidentally sent them all to the desktop. Now when I turn my computer on it freezes or won't do anything other than load all these pics to the desktop. Of course I haven't done a time machine ever, so I can't restore it to an earlier time. All I want to do is delete them from my desktop. It's so bogged down I can't do anything. Please tell me there is a solution that won't wipe out my pics or cost me a fortune.
When you say freeze, how long for? The Finder may just be temporarily bogged down and unresponsive. If I had the time and I was you I'd just leave it overnight to see how things go.
If not you may have to boot in via the CLI and do things from there. This is something I can't help with though I'm sure someone will chime in with some info. -
i cannot get my itouch to sync to my computer and ipad my itouch is the first one made. my computer where my itouch was linked crashed and had to have windows vista reinstalled. when it was re done itunes only showed recent purchases on it. it would not resync with my itouch with still has all the music and viideos and tv shows on it but won't sync with my new laptop or ipads2. it will not tranfer the music, videos, tv either what can it do
You cannot merge Apple ID accounts, that has never been supported.
You can contact the Apple ID Security folks per the listing in http://support.apple.com/kb/HT5699 and they can help reset security questions and get the account working. -
Apple can't seem to help me with this verification of payment information message that I'm getting when I try to rent a movie. My payment information is correct, and they don't have any issues billing me for anything else. What can I do?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Please help! We got a used Mac Mini and we don't have the former owner's password, so we can't install anything like flash player. Does anyone know how to get around this? I don't know how to wipe the hard drive, and the support online doesn't seem to work.
As posted previously:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
If installing Leopard the process is similar in some respects. If you wish to begin anew then after selecting the target disk click on the Options button and select the Erase and Install option then click on the OK button. To install over an existing system do the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
I am useing apple mac pro so can i use apple logo on my visiting card?
i am useing apple mac pro so can i use apple logo on my visiting card?
No. Ownership of an Apple product does not give you the right to use their trademarked and copyrighted logos. From their licensing information:
You may not use the Apple Logo or any other Apple-owned graphic symbol, logo, or icon on or in connection with web sites, products, packaging, manuals, promotional/advertising materials, or for any other purpose except pursuant to an express written trademark license from Apple, such as a reseller agreement. -
I bought a new computer running Lion 10.7.3 and transferred my applications and files from my old Mac using migration assistant but I can't find/transfer my photos from iPhoto and I can't find my old documents such as previous tax returns.
Look for them on your old computer, when found copy the files to a USB drive and move them to the new computer.
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