I'm using an ipad2 when I go to update installed items it asks me for my old email password...I have deleted that account. Signed confused and frustrated.
How do ingot rid of an old email! It's been deleted & the al store keeps asking for my password on my old email! I have a new email and ID. How domi permanently get rid of my old one????
If you mean that you purchased those apps via an old iTunes Store account, you will have to use that old account ID and password to obtain updates. That account information should still be valid even though you no longer have the email account the user name of the ID originally came from.
Regards.
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OS X Recovery -
http://support.apple.com/kb/HT4718
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Normally you need to call Apple Care for the country where the ID is located. You have changed countries and complicated it by making a new ID. I don't know what to suggest beyond calling Apple Care for Italy and asking them to help you recover the old ID.
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https://discussions.apple.com/docs/DOC-5261 -
In attempting to sync my i-phone with my new PC a message appears on the PC that I must enter a password (long forgotten) for an old email address. I've tried everything I know including trying to reset the password by providing my current email address. Nothing works.
If you forgot your Apple ID password - Apple Support
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When I download a new app, the app store recognizes the new, correct email, however, when I try to update existing apps, I'm prompted with the old email. Is this a bug? How can I fix this?
It sounds like you created a new Apple ID rather than changing the old one. Which means that purchases made on the old Apple ID can only be updated using that ID.
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I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy -
I have tried to changed my Apple ID and every time I try to use the new Apple ID it won't let me because when i try to update an app the old ID comes up to sign in. I deleted that account so it will not let me use my new one.
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple Id to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID. -
When Pages has to update it asks me for a different email than the one I use, What do I do?
Update it from that Apple ID, or delete and redownload it.
(111534) -
I purchased the Cars and Cars 2 bundle using my iPad 2. When I loged in with iTunes, the movies started to download to my laptop but somehow, I deleted Cars but Cars 2 and the iTunes extras for both are still there. How do I get Cars to download again? Thank you for your help.
By the way, I just purchased this movie last night. I somehow deleted Cars while the other parts of the bundle were still downloading. I tried looking into iClod but I was unable to find a link to download the movie again.
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How do I reset my iCloud user name when my email used before is no longer active? Also my iCloud was never verified with my old email on my iPad is I am stuck.
Hey Dorekelly,
Thanks for the question. It sounds like you wish to change the email address associated with your Apple ID and iCloud account. The following resource should guide you through this process:
Change your Apple ID
http://support.apple.com/kb/HT5621
Afterwards, be sure to read about updating the features and services that you use with Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M. -
hi, i have problem with my apple id when i want purchase app even free one, asked me for complete my card informations... but i don't want to use debit card because already i have gift card and charge it in my id... please help me.
when i unchek the card information it was show me an error!Though you are being asked for card details it doesn't necessarily mean that the card will be charged for the purchase (unless you want to gift content). Have you tried entering your card's details to confirm the account ? You should then be able to remove it.
From http://support.apple.com/kb/HT5582 :
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance
Is it a new account ? If it is then unless a new account is created by following the instructions on this page (the instructions won't work with existing accounts) : http://support.apple.com/kb/HT2534
then you will need to enter card details (debit cards are no longer accepted in all countries) before the account can be used to download any item from the store. -
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When I bought my iPhone 4s, a friend activated it for me using his email. Later I changed it to my own email on iPhone website (iCloud A/C). But when I try to update, I found it still shown my friend's email and I don't have his password. What can I do?
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