I'm using LR5 and have recently had a problem with selecting and deselecting images. When I click on an image, the adjacent image also gets selected.

To expand on the problem, I've tried importing a different catalog and I get the same problem so I think the issue is in the application. Also I've tried using different mice and get the same result. Do you think I need to uninstall LR and reinstall it?

First, try rebooting your computer.
Second, exit Lightroom and delete the LR preferences: Preference and other file locations in Lightroom 5. On Mac, reboot after deleting. Sprinkling that magic fairy dust often fixes weirdness in the LR user interface.

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TS3276 I have recently had a problem with one of my hotmail accounts, some sort of virus sending random emails to people in my address book. Hotmail advised me to change my password for that account, which I did. Why won't mail recognise the new password?

I have recently had a problem with one of my hotmail accounts, some sort of virus sending random emails from my address book. Hotmail advised me to delete all contacts and change the password for that account, which I did on my laptop running windows XP. The change was successful and I was able to send and receive emails with no problem. I then had to change the account password on my iPhone 4s, which I did and it too was successful but when I came to change the password on my iMac, running the latest version of Lion it would not recognise the new password. I have tried to remove the account details and re-install but every time I go to add new account my old details are in the box. This is very frustrating as I use my iMac for all my profects and I need to access my email. Please help.

hi guys,
I had already deleted all reference to the hotmail account in question from the keychain access app, I have also tried to delete and re-instal the account details from within mail. The icon in the side bar dissapears but when I go to Add Account, the old account details are in the new account box. I then input my new password but am told that the server does not recognise it. If I access hotmail via google on the iMac I can get into my account with no problems. I am thinking there must be some other form of security system within the mac software that is blocking the new password. This is driving me nuts. I have been trying to resolve this for the last two days. Thank you for your advise anyway.

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestion"hours now

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?

The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.

I keep getting adobe script problems. I have 3.6.13 version and have never had this problems with prior versions

I can't find a solution to the adobe flashplayer that is associatied with Firefox. I keep getting script problems and am asked to either continue or ignore the problem. I've been a long-time user of Firefox and have never had any problems with Firefox or any associated programs (plug-ins) and so this is a surprise to me. I checked the version of the flashplayer and find that I have the most current version; so I'm not sure what's going on.

Do a malware check with some malware scan programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of the database before doing a scan.<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

I can't move photos from iPhoto to my secondary hard drive or to a burn folder. I have never had a problem with this before. This is something new.   They will not drop into either folder. Nothing happens.

I can't move photos from iPhoto to my secondary hard drive or to a burn folder. I have never had a problem with this before. This is something new.   They will not drop into either folder. Nothing happens.
I checked my secondary harddrive and there is plenty of memory.
I emptied my burn folder but the photos still will not drop into it.
I created a new burn folder, no luck with this either.
230 photos is the maximum size of the events I am trying to move from iPhoto to save elsewhere.
I have shut down and restarted my computer.   No change. The photos still will not drop out of iPhoto.
My Mac Computer Storage shows that I have 62.2GB free out of 249.2GB (movies, photos and contacts taking up the most space)
My Lacie External Harddrive (2TB capacity) shows that I have 1.79TB available. It shows that 207,729,520,640 bytes (207.73 GB on disk) are used.
I have never had this problem before. It is usually very easy to move my photos from iPhoto.
I am not a computer expert (I work in surgery so don't have a need for lots of computer knowledge) so please explain in simple terms.
Thank you so much for any help you can provide.
I really appreciate it.

YES Terence! Thank you. Exporting allowed me to move my photos from iPhoto into the Burn Folder on my desktop.   But that doesn't explain why I'm having to go that route now.   Have I done something (accidentally changed some setting) on my computer that will not allow me to just click and drag anymore?   I really liked the convenience of the click and drag option.
I don't have the time tonight to export and burn a lot of CD/DVDs. I'll try that tomorrow and make sure my photos are moving properly. I also need to export photos to my external hard drive to make sure that route is working.
Wouldn't you know that my Apple Care Plan runs out this Wednesday?! I need to make sure everything is working properly before that expires.
Thank you so much for your help.   I really, really appreciate it.

Have been trying all weekend to upload Jpegs- either Send does not work or shows files uploading then shows error- never had this problem with Send Now-16 images total size 92MB-largest image 13MB

Have been trying all weekend to upload Jpegs- either Send does not work or shows files uploading then shows error- never had this problem with Send Now-16 images total size 92MB-largest image 13MB

Hi Ciaran19,
Are you sending files from the Adobe Send interface, Adobe Reader, or the Outlook plug-in?
Have you checked to see whether the files that you're sending appear in the Recent Files/Sent Files list when you're logged on to https://cloud.acrobat.com? (It could be that they're uploading, but not being sent.)
It would also be worthwhile to send the files in smaller batches, to see whether a particular file or files is problematic, and causing the error.
Please let us know how it goes. If you're still having trouble, please let us know where you're sending from, and whether you're able to send the files in smaller batches. It would also be helpful to know the exact error message that you're receiving.
Best,
Sara

HT204370 I downloaded an HD movie onto my laptop from i-tunes. It plays fine on my laptop, but when I plug in my HD projector, the movie quits. When I unplug the projector, the movie starts again. I have never had a problem with projecting an itunes mov

I downloaded an HD movie onto my laptop from i-tunes. It plays fine on my laptop, but when I plug in my HD projector, the movie quits. When I unplug the projector, the movie starts again. I have never had a problem with projecting an itunes movie before this. Someone told me that i-tunes changed something so that movies can no longer be projected. We have a home theatre and have watched movies this way quite regularly, so it would be a drag if Apple will prevent us from doing this in the future.

I don’t know about projection, but I’m unable to watch HD content in iTunes because my Apple 30-inch Cinema Display is not HDCP-compliant (which is part of an HD copy-protection scheme).
The other movies you’ve projected, were they HD as well? If not, it could be the same problem: your projector is not HDCP-compliant.

Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

Question
Why cant i re-add gmail button on google toolbar? 4.01 is not good, I have never had a problem with your products..Whats going on??

http://support.mozilla.com/en-US/kb/how-do-i-use-bookmarks

I had some problems with my pc, since then when I close Firefox it won't reopen unless i go to Task manager and end the process for FF.

I had some problems with my pc, since then when I close Firefox it won't reopen unless i go to Task manager and end the process for FF. I have uninstalled FF and re-installed it and no change.
Walt

See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]]

TS1717 I recently had a problem with i Tunes but now is solved. New problem....I have been trying to burn a CD from a Playlist and a message says this cannot be done. Also I can't listen to some of the songs downloaded on my computer

I had a problem with I tunes but now is solved. Now I can't download a CD from a Playlist. Also I can't play some on the songs on my computer

What's the precise text of the error message, please?

I have not had any problems with iOS 4

I don't know about you guys, but I have not had any problems yet for the new iOS 4 update on my iPhone 3g. I followed the instructions provided on apple's website on how to download the new update and also downloaded from apple's website the new version of iTunes (9.2). From there I proceeded to update my iPhone the way you normally update. iTunes then backed up my iPhone, restored the original iOS software, installed the new iOS 4 software, reloaded my iPhone with all apps (in their proper spots), no music (i forgot to check sync all for my music tab), all contacts, all calendar updates, all settings, all photos, everything went perfectly fine for me. I do not know why so many people are having problems, but though if I posted up exactly what I did maybe we could compare the methods that did not work and determine the problematic issue at hand.
The computer i used was a Power Mac G4 with Mac OS X Server V. 10.5.8
The iPhone that I am using is an iPhone 3G update from 3.1.3 to 4.0
The iTunes store was the updated 9.2
I hope we can figure all this out for everyone

I wouldn't surprise me either, particularly since in my direct experience I know personally of one person who had problems because they thought that the update process had finished when it definitely had not.
We're left again with mixed emotions:
1) Delight that the updates to all of our devices worked flawlessly;
2) Guilt that some others had problems, particularly when some of that 'some' seem to think that everyone has the same problems as themselves;
3) Isolated because we feel sort of left out having no problems to fix for ourselves and too many of those we try to help only want to blame Apple rather than 'fess up' to their own errors.
Ho hum....
Perhaps telling enough people to be patient with all updates might help for the future?

Firefox buttons and browser frezzes. I am using XP on a PC: had same problem with earlier version of Firefox

After I turn on my browser, I can use the buttons and change the url for about 10 seconds. Then, the browser freezes for 10 seconds and I cannot cahnge the url or save bookmarks. It is periodic about every ten seconds.

If you are getting
* crashes see [[firefox crashes]] <br>- Note it suggests you post crash ID s
* hangs see [[firefox hangs]]. <-- clickable links (blue)---
For details of some recent problems with workarounds see my post
* [/questions/867904?page=2#answer-265950]
* and also maybe consult
** [[high memory usage]]
** and [[firefox consumes a lot of CPU resources]]
Please post back with how you get on.

Has anyone ever had a problem with your iphone working outside your home but not inside. The internet works fine in and outside of the house

Has anyone had problems with your iphone working outside of the house, but not inside? Cannot make or receive calls, nor can I send or receive any text messages. This is something that just happened out of nowhere. Can I get some help please?

Did you used to have service and now suddenly you don't?
This happened to me a few years back, and several other iPhone users in my neighborhood, and after a while on the phone with AT&T they figured out that a technician had recently adjusted the receiver/sender on the tower and it was slightly off. They sent them back up and I actually had a better signal after than I did before it went out.
I would call AT&T and explain the issue you are having and see if they can fix it.
If you never had service there then like wjosten said it's probably just a bad zone.
Hope you get it sussed out.
-PM

I had a problem with firefox not showing up when I tried to open it. So I uninstalled it and reinstalled. After reinstallation my computer tells me the file is corrupt and I still can't open it. Other browsers work fine.

Mozilla Firefox has worked fine for several years. Beginning two days ago I would click on the desktop icon, I would see the little whirling circle for about 1 second and then nothing would happen. Later when I shut down the computer, suddenly I would see the mozilla firefox page come up for an instant and then shut down. The computer was telling me that it was open, but I couldn't see the home page or use it. Then I decided to try uninstalling it and reinstalling. The uninstall went fine. But after downloading the latest version, which my antivirus program told me was safe, the computer refused to install the executable program, telling me it was corrupt. I have already lost all my bookmarks, etc. It looks like my only solution is to use another browser. However I really prefer Mozilla. Any suggestions?

Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I have not had ANY Problems with my iphone4

I have had my iphone 4 since the first day it came out. I was lucky. I have not had any of the issues people are hyping on about. NONE. I tried to recreate them and I couldn't.
I think Steve Jobs did a great job today during his press conference. I think the press made more of this than there is and that is screwed up because than can hurt people's business.
I might be a little naive..just wanted to give me two cents.

I wouldn't surprise me either, particularly since in my direct experience I know personally of one person who had problems because they thought that the update process had finished when it definitely had not.
We're left again with mixed emotions:
1) Delight that the updates to all of our devices worked flawlessly;
2) Guilt that some others had problems, particularly when some of that 'some' seem to think that everyone has the same problems as themselves;
3) Isolated because we feel sort of left out having no problems to fix for ourselves and too many of those we try to help only want to blame Apple rather than 'fess up' to their own errors.
Ho hum....
Perhaps telling enough people to be patient with all updates might help for the future?

I'm using LR5 and have recently had a problem with selecting and deselecting images. When I click on an image, the adjacent image also gets selected.

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