I´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords-Please , can you help me.- Thanks
i´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords.
REMEMBER PASSWORDS FOR SITES DO NOT WORK -IT´S NOT OPERATIVE
-Please , can you help me.- Thanks
Hi,
Usually Firefox will not save passwords on sites that disallow saving. You could try to use an add-on like [https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/ LastPass] that has options to override that and other.
[https://lastpass.com/support_helpcenter.php KB]
[http://forums.lastpass.com/ Support]
Before that, as a test you can try to check if it's working here. If not, then you can Reset Firefox and start afresh.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
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Some things to try first:
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~~~~~~~~~~~~~~~
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https://discussions.apple.com/docs/DOC-3172
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Read Storage Drive here
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Try the iBoostUp FAQ's here.
If nothing thee helps, installing the Mac OS X 10.6.8 Update Combo
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Right or control click the MacintoshHD icon on the Desktop.
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If disk space is not the issue, run Disk Utility to verify and if necesssary, repair the startup disk.
Using Disk Utility to verify or repair disks -
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Makes a lot of difference to specify just how you swapped out and what you did.
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Here it is. Hope that helps. Thank You.
28/01/15 21:57:12,043 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
28/01/15 21:57:12,043 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,044 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,046 App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
28/01/15 21:57:12,051 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,051 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,053 CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,056 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
28/01/15 21:57:12,427 com.apple.xpc.launchd[1]: (com.apple.appstore.18776[1494]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,472 ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
28/01/15 21:57:12,485 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
28/01/15 21:57:12,505 AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
28/01/15 21:57:12,506 AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
28/01/15 21:57:12,507 AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
*** First throw call stack:
0 CoreFoundation 0x00007fff8951a66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8a6fb76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AddressBook 0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
5 AddressBook 0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
6 AddressBook 0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
7 AddressBook 0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
8 AddressBook 0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
9 AddressBook 0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
10 AddressBook 0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
11 AddressBook 0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
12 AddressBook 0x00007fff8ba87370 -[PHXSource addressBook] + 146
13 CardDAVPlugin 0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
14 AddressBookSourceSync 0x00000001075ca28e AddressBookSourceSync + 8846
15 AddressBook 0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
16 CoreFoundation 0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
17 CoreFoundation 0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
18 AddressBook 0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
19 AddressBook 0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
20 AddressBookSourceSync 0x00000001075ca05e AddressBookSourceSync + 8286
21 AddressBookSourceSync 0x00000001075ca4fb AddressBookSourceSync + 9467
22 libdyld.dylib 0x00007fff933045c9 start + 1
23 ??? 0x0000000000000001 0x0 + 1
28/01/15 21:57:12,606 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,607 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,609 LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,619 Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent[1495]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
28/01/15 21:57:12,713 ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
28/01/15 21:57:12,043 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
28/01/15 21:57:12,043 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,044 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,046 App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
28/01/15 21:57:12,051 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,051 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,053 CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,056 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
28/01/15 21:57:12,427 com.apple.xpc.launchd[1]: (com.apple.appstore.18776[1494]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,472 ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
28/01/15 21:57:12,485 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
28/01/15 21:57:12,505 AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
28/01/15 21:57:12,506 AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
28/01/15 21:57:12,507 AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
*** First throw call stack:
0 CoreFoundation 0x00007fff8951a66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8a6fb76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AddressBook 0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
5 AddressBook 0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
6 AddressBook 0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
7 AddressBook 0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
8 AddressBook 0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
9 AddressBook 0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
10 AddressBook 0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
11 AddressBook 0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
12 AddressBook 0x00007fff8ba87370 -[PHXSource addressBook] + 146
13 CardDAVPlugin 0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
14 AddressBookSourceSync 0x00000001075ca28e AddressBookSourceSync + 8846
15 AddressBook 0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
16 CoreFoundation 0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
17 CoreFoundation 0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
18 AddressBook 0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
19 AddressBook 0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
20 AddressBookSourceSync 0x00000001075ca05e AddressBookSourceSync + 8286
21 AddressBookSourceSync 0x00000001075ca4fb AddressBookSourceSync + 9467
22 libdyld.dylib 0x00007fff933045c9 start + 1
23 ??? 0x0000000000000001 0x0 + 1
28/01/15 21:57:12,606 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,607 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,609 LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,619 Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent[1495]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
28/01/15 21:57:12,713 ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
28/01/15 21:57:12,043 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
28/01/15 21:57:12,043 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,044 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,046 App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
28/01/15 21:57:12,051 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,051 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,053 CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,056 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
28/01/15 21:57:12,427 com.apple.xpc.launchd[1]: (com.apple.appstore.18776[1494]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,472 ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
28/01/15 21:57:12,485 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
28/01/15 21:57:12,505 AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
28/01/15 21:57:12,506 AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
28/01/15 21:57:12,507 AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
*** First throw call stack:
0 CoreFoundation 0x00007fff8951a66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8a6fb76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AddressBook 0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
5 AddressBook 0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
6 AddressBook 0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
7 AddressBook 0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
8 AddressBook 0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
9 AddressBook 0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
10 AddressBook 0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
11 AddressBook 0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
12 AddressBook 0x00007fff8ba87370 -[PHXSource addressBook] + 146
13 CardDAVPlugin 0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
14 AddressBookSourceSync 0x00000001075ca28e AddressBookSourceSync + 8846
15 AddressBook 0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
16 CoreFoundation 0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
17 CoreFoundation 0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
18 AddressBook 0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
19 AddressBook 0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
20 AddressBookSourceSync 0x00000001075ca05e AddressBookSourceSync + 8286
21 AddressBookSourceSync 0x00000001075ca4fb AddressBookSourceSync + 9467
22 libdyld.dylib 0x00007fff933045c9 start + 1
23 ??? 0x0000000000000001 0x0 + 1
28/01/15 21:57:12,606 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,607 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
28/01/15 21:57:12,609 LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
28/01/15 21:57:12,619 Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent[1495]) Service exited due to signal: Illegal instruction: 4
28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
28/01/15 21:57:12,713 ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.ReportCrash[1497]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.appstore.18776[1494]): Service exited due to signal: Illegal instruction: 4
Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
*** First throw call stack:
0 CoreFoundation 0x00007fff8951a66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8a6fb76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AddressBook 0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
5 AddressBook 0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
6 AddressBook 0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
7 AddressBook 0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
8 AddressBook 0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
9 AddressBook 0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
10 AddressBook 0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
11 AddressBook 0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
12 AddressBook 0x00007fff8ba87370 -[PHXSource addressBook] + 146
13 CardDAVPlugin 0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
14 AddressBookSourceSync 0x00000001075ca28e AddressBookSourceSync + 8846
15 AddressBook 0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
16 CoreFoundation 0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
17 CoreFoundation 0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
18 AddressBook 0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
19 AddressBook 0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
20 AddressBookSourceSync 0x00000001075ca05e AddressBookSourceSync + 8286
21 AddressBookSourceSync 0x00000001075ca4fb AddressBookSourceSync + 9467
22 libdyld.dylib 0x00007fff933045c9 start + 1
23 ??? 0x0000000000000001 0x0 + 1
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:12 MBP-de-HV LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
Jan 28 21:57:12 MBP-de-HV.lan Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent[1495]): Service exited due to signal: Illegal instruction: 4
Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent[1500]): Service exited due to signal: Illegal instruction: 4
Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for LaterAgent[1500] version ??? to /Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215713_MacBook-P ro-de-HV.crash
Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215345_Ma cBook-Pro-de-HV.crash
Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync[1498]): Service exited due to signal: Abort trap: 6
Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for AddressBookSourceSync[1498] version 9.0 (1563) to /Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-28-21571 3_MacBook-Pro-de-HV.crash
Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-2 8-215344_MacBook-Pro-de-HV.crash
Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c34510 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c350c0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
Jan 28 21:57:14 MBP-de-HV soagent[1507]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.soagent/ modes[1]=0700: Permission denied
Jan 28 21:57:14 --- last message repeated 1 time ---
Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
*** First throw call stack:
0 CoreFoundation 0x00007fff8951a66c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff8a6fb76e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
4 AddressBook 0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
5 AddressBook 0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
6 AddressBook 0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
7 AddressBook 0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
8 AddressBook 0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
9 AddressBook 0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
10 AddressBook 0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
11 IMCore 0x00007fff9509b80b IMTranscriptChatItemEqual + 176400
12 libdispatch.dylib 0x00007fff93103c13 _dispatch_client_callout + 8
13 libdispatch.dylib 0x00007fff93103b26 dispatch_once_f + 117
14 IMCore 0x00007fff950524eb OBJC_METACLASS_$_IMSPIMessage + 455538043
15 IMCore 0x00007fff95087650 IMTranscriptChatItemEqual + 94037
16 libdispatch.dylib 0x00007fff93103c13 _dispatch_client_callout + 8
17 libdispatch.dylib 0x00007fff93103b26 dispatch_once_f + 117
18 IMCore 0x00007fff95086964 IMTranscriptChatItemEqual + 90729
19 IMCore 0x00007fff9508827b IMTranscriptChatItemEqual + 97152
20 IMCore 0x00007fff95052f76 OBJC_METACLASS_$_IMSPIMessage + 455540742
21 IMCore 0x00007fff9508a88f IMTranscriptChatItemEqual + 106900
22 CoreFoundation 0x00007fff894648a6 ___forwarding___ + 518
23 CoreFoundation 0x00007fff89464618 _CF_forwarding_prep_0 + 120
24 IMCore 0x00007fff95088146 IMTranscriptChatItemEqual + 96843
25 IMCore 0x00007fff9508843e IMTranscriptChatItemEqual + 97603
26 IMCore 0x00007fff950885fc IMTranscriptChatItemEqual + 98049
27 IMCore 0x00007fff9508887d IMTranscriptChatItemEqual + 98690
28 MessagesHelperKit 0x0000000101661dae MessagesHelperKit + 7598
29 libdispatch.dylib 0x00007fff93103c13 _dispatch_client_callout + 8
30 libdispatch.dylib 0x00007fff93103b26 dispatch_once_f + 117
31 libobjc.A.dylib 0x00007fff8a6f41b5 _class_initialize + 649
32 libobjc.A.dylib 0x00007fff8a6f3f7f _class_initialize + 83
33 libobjc.A.dylib 0x00007fff8a704777 lookUpImpOrForward + 322
34 libobjc.A.dylib 0x00007fff8a6ee1ac objc_msgSend + 236
35 Foundation 0x00007fff8de18669 -[NSBundle loadAndReturnError:] + 693
36 MessagesHelperKit 0x0000000101664045 MessagesHelperKit + 16453
37 libdispatch.dylib 0x00007fff93108323 _dispatch_call_block_and_release + 12
38 libdispatch.dylib 0x00007fff93103c13 _dispatch_client_callout + 8
39 libdispatch.dylib 0x00007fff9310fcbf _dispatch_main_queue_callback_4CF + 861
40 CoreFoundation 0x00007fff8946dc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
41 CoreFoundation 0x00007fff8942a30f __CFRunLoopRun + 2159
42 CoreFoundation 0x00007fff89429858 CFRunLoopRunSpecific + 296
43 Foundation 0x00007fff8de43849 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
44 Foundation 0x00007fff8df3f24f -[NSRunLoop(NSRunLoop) run] + 74
45 soagent 0x0000000101656be5 soagent + 3045
46 libdyld.dylib 0x00007fff933045c9 start + 1
Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music[1506]): Service exited with abnormal code: 1
Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
Jan 28 21:57:14 MBP-de-HV.lan com.apple.dock.extra[288]: SOHelperCenter main connection interrupted
Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.soagent[1507]): Service exited due to signal: Abort trap: 6
Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for soagent[1507] version ??? to /Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215714_MacBook-Pro- de-HV.crash
Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215346_MacBo ok-Pro-de-HV.crash -
I have a MacBook pro version 10.6.7 with snow leopard. After an scheduled software upgrade I could not open Quicken (It said it could not open the files). Now I can only open it if I have my external drive on. Can you help?
All the information that I had input on Quicken is gone. I have to have the external hard drive that I use to back up to be able to use quicken now. It is as if it was erased from the laptop hardriveTry repairing permissions. My favorite way is with a utility called AppleJack. Info and download here. It's free. It only works when you boot in Single User Mode. When restarting or booting, hold down the Command key and S keys.
You will get a very different startup screen that looks like the Terminal app has hijacked the screen. Just let the lines of text scroll by. When that happens you will get a text entry prompt. Type in "AppleJack" without the quotation marks.
A DOS looking menu will appear. Choose 1 or d to run Disk Repair. If you get a message that Disk Repair found and corrected errors, run it again. Repeat until you get the "your disk appears to be ok" message. This rarely happens with my experience, though. This does the same thing as as booting from an external drive and running Disk Utility's repair. Only, no external drive is required!
Next, choose 2 or p to repair disk permissions. This will take a little while. AppleJack warns that it will take up to an half hour to run repair permissions. It'n never taken more than about ten minutes for my MacBook Pro.
As permissions are repaired, you will see each repair scroll on the screen. When done, the menu returns, choose q to quit. Then at the prompt, enter "exit" without the quotes. Your MacBook Pro should restart into Mac OS normally after this.
Hope this helps. -
please can you help me to solve my problem ( I have iphone is linked with Apple ID and I forgot that Apple ID and I can't remember it , I need thats Apple ID to activate my iphone ,,, what should I do ?
mohammed aljasim wrote:
there are many people that error is happened with them and one of this people is me ,, Apple must be find the solution for this problem
You are absolutely WRONG. Apple bears no responsibility in this at all. YOU purchased a STOLEN phone. You are guilty of receiving stolen property at best. Take it back to wherever you bought it and demand a refund. Failing that, turn it over to the police. You got ripped off. I'm sorry you wasted your money, but there is NOTHING Apple or anyone else can do for you. Only the rightful owner of the phone can unlock it. -
I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help me?
Downlands wrote:
Cant sign out. No password for now reduntant appleid
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
Please can you help....
I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
They called me on Thursday the 17th of October to say the phone was in the shop.
I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
So the Phone remained boxed.
When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
Is this fair practice ? I am at a loss with this and am looking for help ?Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source) -
Trying to download iTunes on my husband' s windows vista laptop. Have tried 2 different browsers and it almost finishes the download process and we get error messages that say "error z, apple application was not found, windows error 2" Can you help? Thank you.
See Troubleshooting issues with iTunes for Windows updates.
tt2
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