I'm wondering on who I call for in app purchases?

I purchased something in a game and never got what I purchased. Please help!

Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html

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HT2534 I want to use an iTunes gift card as the back up for in app purchases for a so called free app instead of my credit card or having my bank account emptied.

I want to use an iTunes gift card as the back up for in app purchases for a so called free app instead of my credit card or having my bank account emptied.
How can I do this? I saw something about gift cards can only be used for music or movies, not apps.

You can use an iTunes gift card for app, music, movies and other media.To redeem one see:
iTunes Store: How to redeem a code

Being charged twice for in app purchases with MY SINGING MONSTERS

this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards Henshooten

We're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

HT201209 So I have redeemed my $25 iTunes Gift Card on my iPad Gen4. Will this $25 be available for in App purchases or App purchases or is it only available for the use of purchasing music or other media through iTunes?

I have redeemed my $25 Gift Card and was wondering if that $25 can be redeemed for in app purchases or other app purchases or is it only available for music or media purchases through iTunes?

You can use an iTunes gift card for app, music, movies and other media.To redeem one see:
iTunes Store: How to redeem a code

Fees for in-app purchases for Not-for-profits and charities

Hi everyone,
I was just wondering if anyone knows if Apple offer a discount on their fee of 30% for in-app purchases if the purchase is a donation to a not-for-profit or charity?
Thanks in advance for your help
Cheers
Alex

You can try contacting Apple corporate for the final word at http://www.apple.com/contact

What do you do when you get double-billed for in-app purchases?

I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam. Who do I contact to discuss this issue? Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

Apple does not police the apps unless there are serious problems with them and many complaints.
Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

Did you do this
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
or maybe
1 - Use the Express lane and start here:
https://expresslane.apple.com
or the general place
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

HT4009 How long does it take for apple to return with the needed code for in app purchases. We have a developer working through elance that states he submitted a finalized version last friday to apple and is still waiting to get the code back from Apple?

We are being told by our elance developer that he is just waiting on apple to return the code for in app purchases with our app. he says he had to submit a complete version before they would give it to him and that he did that last friday. Needless to say i don;t beleive him. Can anyone validate for me the process of getting the code installed into our app and how long it should really take.

I'd say an average of one week, depending on backlog. Expect two if you are outside the US.
The outage has caused some lingering effects that seem to be delaying things for some, however.
Patience is key in all things when it comes to being a developer

How would I use a credit card for In-app purchases instead of my gift card credit?

I have a gift card credits linked to my account, but I do not want to use it for an in-app purchase. I want to use my credit card for the purchase. Is there any way around this?

You can't for in-app purchases, when you have a balance on your account then that will automatically be used for your purchases.
For other types of purchase you can try gifting the item to yourself so that your credit card is charged (gifting can only be done via a credit card), but you can't do that with IAPs.

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

Thank you for the help, have sorted it through Restrictions in General settings now : )
No more mysterious app purchases on my c.card now thank god !!
You would think they would set as default that Password was required - Imediatly . But they know there likely to get more purchases the way the default set it..
Thanks again for prompt reply!!!

HT1689 How do I find out what my account balance is for my app purchases?

How do I find out what my account balance is for my app purchases?

Log in in iTunes son your computer and it shows you balance

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

no and hd as well bash or times response i've itunes. reply yet contacted bingo fifty

HT4009 Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?

If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off'

How can I restrict for in app purchases for downloads

How can I restrict for in app purchases for downloads
So basically I don't want my kids to be able to downloads apps even if it's free because I want to be able to see what they are downloading

dilullo1 wrote:
How can I restrict for in app purchases
Understanding Restrictions > http://support.apple.com/kb/HT4213

I'm wondering on who I call for in app purchases?

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