I made a PASSWORD on my iPhone 5 for a long password and now my phone is asking for a 4 digit password! HELP!!!
I don't understand how my phone did this on it's own. I don't know what to do. Please help!!
Suggestions and personal results are greatly apprietiated!
Hello HelpQuinyOut,
Thank you for using Apple Support Communities!
It sounds like somehow a passcode is enabled on your phone and you cannot unlock the phone.
While researching this issue, I found the article for you.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
All the best,
Sterling
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HELP
Reset the iPhone.
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If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
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If so...
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Regards,
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