I made an in app purchase, it said purchase successful but it never showed up. I was charged for it too and so far I've reported a problem about 3 times and I waited a full day and still no response.Happened before but i got an email that time.HELP

Made an in app purchase and it never showed up. Reported it and waited a full day and no response. What do i do from here?

How long ago did you last contact Support, and how ? If it's been longer than 48 hours, and only tried one method of contact, then you could try the other :
- the 'report a problem' page : http://reportaproblem.apple.com
- contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

but could not identified properly
Please clairify.
charging for a week and still hasn't come to a full charged
Sounds like you need a new battery. Take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.
iPod Repair Pricing

I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

Do you see a lightning bolt near the battery , Battery is charging (supposedly( IF not return to where you purchased it (also make sure that the charger is on) if still not charging with lighting bolt bring it back

I was charged for Premier Elements and never recieved a thing?

On Saturday, May 19, I was going through the process of ordering Premier Elements (Student version). I went to the last page to review and finalize the purchase, but I never did. Today, I got a charge in my account for $83, which was the cost. I never got an email from Adobe confirming the purchase, nor did I get an option to download it. Now I have an $83 charge and no Adobe product. What is the problem?

Try using your Adobe id (U/N & password) to log in to your purchased products.
You can download purchases for up to two years or more.

Was charge for a item and don't have it

I was charge $9.95 for something I don't even know what it is. Need to talk to someone. My name is Claudia Bolding-Amoah.
<Personal Information Edited by Host>

Contact iTunes by:
How to Get a Refund from the App Store

HT1435 ipod been on charge for 24hrs now and still not charging

I have a ipod classic which is 3 months old and i cant charge it! i have had it on charge now for 24hrs

This is the iPod touch forum. I requested the moderators to move your post to the iPod Classic forum.

I was charged for something in I tune that I did not authorize and would like it put back on my card .thank you

I don't know how but I was charged for I tune and I want my money back on my card.I did not authorize payment .And you should not take of my card unless you asked me first.

This is an iPad user to user forum, so you are not addressing Apple.
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT4009 I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

I made a in app purchase on a game and it never took, when I went back and tried it again a window popped up that said I have already purchased this item but has not been downloaded yet? How do I download it when there is not a option to download?

Hi Dave_warr,
I would suggest restarting the iPad and see if the download resumes.
iTunes: How to resume interrupted iTunes Store downloads
Resuming downloads from an iOS device
From the Home screen, tap the iTunes icon.
For iPhone/iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password.
Click the "OK" button.
Click the Resume or Resume All button to start the download.
If you don't see the application to download it, then follow these troubleshooting steps:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If the app does not appear in your list of purchases, then contact the iTunes Store for help:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
I hope this information helps ....
Have a great day!
- Judy

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. What do I do?

I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!

We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

I made an in app purchase, but it hasn't downloaded, I have tried to restore purchases and deleting and re-downloading it still with no luck, can anyone help?

I made an in app purchase, but it hasn't downloaded, I have tried to restore purchases and deleting and re-downloading it still with no luck, can anyone help?

Hi there, The best thing I would do is contact the app maker!
How to get in contact with makers:
1. App Store Developer Website
2. In App Contact Support (Some app's don't have this!)
3. App Store Contact Email (I have not seem to have located the contact emails yet!)

HT4009 I made an In-App Purchase and didn't receive it and I still paid for it what should i do?

I made an In-App Purchase and didn't receive it and I still paid for it what should i do? How should i contact apple to get my money back?

The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
Refunds from the App Store or iTunes Store
You should be good to go with that.

I made an In-App Purchase and whenever I try to use it says I have to buy it and then I try to just give my info again then it tells me "You've already purchased this In-App Purchase but it hasn't been downloaded."

I made an In-App Purchase on the app Flipagram so I could have no watermark on the video and now it won't work. Can anyone help?

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?

You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

TS1702 i made an in app purchase and the purchase is listed on my billing statement but the in application purchase is not available within the app?

i made an in app purchase and the purchase is listed on my billing summary but i cannot access the purchase within the app. I have tried deleting the game and reloading the app and the purchase, nothing seems to work.

I've had this with games, I had to contact support via the 'problems with this app' link on the receipt & they refunded my money.

I made an in app purchase, it said purchase successful but it never showed up. I was charged for it too and so far I've reported a problem about 3 times and I waited a full day and still no response.Happened before but i got an email that time.HELP

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