I made payment for Creative Cloud but order doesn't show on my account. Only the free trial shows when I am going into my account. What can I do?

I made a payment with my credit card for Creative Cloud. I have confirmation of payment on my phone by on the name to Digital River Luxembourg. Did the payment went to the right place?
When I enter my Adobe account doesn't show any order purchase or any order pending?
What can I do?

Moving this discussion to the Adobe Creative Cloud forum.
Tumaaka if you are facing difficulties placing your order then please contact our support team directly at Get help with orders, refunds, and exchanges.

Similar Messages

  • I have made payment to Creative Cloud but still it is showing that trial version is expired. Please asist.

    We have made payments to creative cloud using our credit card and payments are going from my credit card but still we are unable to access the software.

    Hi,
    You can try this:
    Uninstall Adobe Creative Cloud.
    For Windows:
    Open the Windows Control Panel > Programs And Features.
    For MAC:
    Open Finder and go to /Applications/Utilities/Adobe Installers.
    After Uninstall navigate to the OOBE folder.
    Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete OOBE folder.
    Download Creative Cloud Reinstall and Sign in .
    https://creative.adobe.com/products/creative-cloud
    Help articles:
    Access hidden user library files | Mac OS 10.7 and later
    You can also try:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription

  • I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    "Some problem" is really not much information
    Some links that may help
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019

  • How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed

    I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed.

    Hi Conor,
    Kindly try the below mentioned steps.
    Sign in, Sign out | Creative Cloud desktop app
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Thanks,
    Atul Saini

  • How do I make payment for Creative Cloud when monthly payment declined?

    How do I make payment for Creative Cloud when monthly payment declined?

    In this forum, we can't help with purchasing issues.
    My suggestion is to call that phone number.

  • Your system cannot process payment for Creative Cloud subscription

    Greetings,
    your system cannot process my payment for Creative Cloud subscription.
    I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

    I've tried 4 of my credit cards. It doesn't work.

  • Subscription to the student complete Creative Cloud but it doesn't come up in my billing history

    Hello, my name is Rutger Mol. I have an subscription to the student complete Creative Cloud but it doesn't come up in my billing history. And when i boot up an Adobe program it asks for an serial number.
    Can you please help me?
    With kind regards,
    Rutger Mol
    P.S: Please excuse me for my bad english. Its not my thirst language.

    Hi There,
    Kindly try the below mentioned steps.
    1. Please sign out and sign in to created cloud.
    Sign out, Sign in | Creative Cloud Desktop app
    2. Sign in, activation, or connection errors | CS5.5 and later
    Thanks,
    Atul Saini

  • Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Form

    Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Forms. My question is, when Adobe Forms ends on July 28th will Adobe Acrobat XI Pro be able to create forms or will it now? and if not, then why is adobe advertising for it still?

    What you're calling "Adobe Forms" is really Adobe FormsCentral. The FormsCentral service is indeed going away soon, but you can always create PDF forms (AcroForms) with Acrobat. Acrobat also comes with a desktop version of the FormsCentral desiger, which can be used to create simple PDF forms that can be used apart from the FormsCentral service. So you'll no longer be able to create and host web forms with the FormsCentral service or use PDF forms with the FormsCentral service. You will be able to create standalone PDF forms with Acrobat and simple PDF forms with the FormsCentral desktop app.

  • HT3775 hello, im trying to open a document but it seems like my computer does not have the require software to open it could you please tell me what can of software do i need in my laptop?

    hello, im trying to open a document but it seems like my computer does not have the require software to open it could you please tell me what can of software do i need in my laptop?

    In order to help, more information is needed.
    What type of document is it (word document, picture or?) And do you know what software it was created with and what file format it is?

  • I have placed an order for creative cloud but until now i still can't activate my illustrator

    Pls help

    I've checked the account and I found that you've subscribed for Creative Cloud illustrator and it does not required any serial number or code as its an subscription based services.
    You need to use you Adobe ID in order get it installed.
    May help : Creative Cloud Help | Install, update, or uninstall apps and Graphic design software | Download free Adobe Illustrator CC trial
    Let me know if it helps.
    Thanks,
    Eshant Jindal

  • So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

    So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

    Click here and fill out the form.
    (90729)

  • Report works fine in VS2010 but simply doesn't show when published

    Problem:
    Crystal Report works fine in VS 2010 but doesn't show when published to web-server, there is no error, it simply doesn't show.
    Background:
    Installed VS2010 on a freshly installed and fully updated (.net 4.0 is included in the updates) windows server 2003 box with production release Crystal Report 2010. Nothing else is on the server.  IIS 6 is running.  My web-server and VS2010 is on the same box.
    I went ahead and created a new asp.net 4.0 web project called webapplication1. Thereafter, i put a few controls (text-boxes, list-boxes and so on)  on the default.aspx page. Then i created a report.aspx page. This page will have the crystal report viewer on it. I went ahead and set the report up without much hassle (got how-to's from the internet).  I successfully tested my web app with the built-in testing server, the beautiful crystal report presented exactly what i asked it to. There was one recurring "Sys.Application is null or not an object" hiccup that occured every time during testing when i navigated from the default.aspx page to the report.aspx page (the page the report is on). Clicking ignore or continue  on the dialogue box that comes up because of the hiccup will allow testing to continue.  Here's a screen-shot of this recurring hiccup.
    http://i440.photobucket.com/albums/qq122/ricom_19/Testing-Error.jpg
    As i've shown, testing went great, except for the hiccup. I now moved to setup a publish profile. Since my web-server and VS2010 is on the same box this seemed relatively straight forward. All the files went over except the report, i.e. crystalreport1.rpt  file. I solved this by  setting the build action to 'Content' in the CrystalReport1.rpt properties. I did a republish. Now i have all my files, see screenshot: [http://i440.photobucket.com/albums/qq122/ricom_19/Application-Home-Directory.jpg], on the web-server.
    I proceeded to try to browse to my app from another computer on my network. This was successful until i tried to navigate to the report.aspx page that the crystal report is on. The the report.aspx page loaded but the crystal report was simply not on it. No errors, not even the hiccup from testing occured. Its as if the crystal report viewer was never on the page to begin with. Only when i right clicked on the page and 'view source'  did i see some remnants of the crystal report viewer.
    Here is the Report.aspx page when tested in VS2010:
    [http://i440.photobucket.com/albums/qq122/ricom_19/successful-Test.jpg|http://i440.photobucket.com/albums/qq122/ricom_19/successful-Test.jpg]
    Here is the Report.aspx page when published to the web-server and browsed to from another computer on the network:
    [http://i440.photobucket.com/albums/qq122/ricom_19/Reportviewer-Disappear.jpg|http://i440.photobucket.com/albums/qq122/ricom_19/Reportviewer-Disappear.jpg]
    Details of adding report to my web app:
    1) Populate my dataset then write the XML schema, reportschema.xml
    2) Added the crystal Report to the project then used the wizard to navigate to the reportschema.xml. Of course i had to create new connection in Database expert. see screen-shot:
    [http://i440.photobucket.com/albums/qq122/ricom_19/CR-Database-Expert.jpg|http://i440.photobucket.com/albums/qq122/ricom_19/CR-Database-Expert.jpg]
    3) I formatted the report the way i wanted it
    4) Added the Crystal report viewer on the Report.aspx page
    5) In the code-behind of the Report.aspx page i bound the viewer to a report document that is loaded with CrystalReport1.rpt file
    see screenshot: [http://i440.photobucket.com/albums/qq122/ricom_19/Report-Page-Code-behind.jpg]
    That's it.  As mentioned, it tested fine in VS2010 but the viewer doesn't show when i publish to the webserver. I wrote a crystal report in .net about 8 years ago. Things have changed soooo much since then.
    I am wondering if its a license issue? Was also wondering if it had anything to do the testing hiccup, even though research is suggestion the two are unrelated.
    I've described my actions as best as i could (without getting into ridiculous detail) and have included screen-shots of relevant stages of the process. Have a look and tell me your thoughts. Thanks.

    The "Sys.Application is null or not an object" issue is known, submitted for a resolution and documented in KB #1528503. Unfortunately the KB search has been down the last couple of days...
    However, the issue is limited to compile time and does not affect a completed application.
    Re. the viewer missing. Sounds like the viewer directory did not get created or configure correctly. Before I get to that. You mention:
    "I proceeded to try to browse to my app from another computer on my network."
    This bring up the question: If you run the app right on the app server. e.g.; not a client computer, does the viewer and report come up? Is this issue isolated to client computers on the network?
    I suspect that the issue exists irrespective of which computer you try to see the report from - but that is an assumption. If the assumption is correct, see [this|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50aa68c0-82dd-2b10-42bf-e5502b45cd3a] article on configuring the viewer. The article does not have CR4VS2010 documented, but you should be able to guide your self using the article. I think the pattern will be obvious.
    Ludek

  • Trying to order creative cloud but VAT number is showing as invalid

    Ordering system keeps having issue with my company VAT number, though other online sites have verified that it is correct.
    I've tried variations too, like prefixing with IE, IE <SPACE> but nothing works. Anyone have any ideas on this?
    The VAT number is
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    trying to order the Creative cloud solution for business.
    Thanks

    Hi,
    If you're living in europe your vat number is :
    member state + 11 digits.
    You can verify it on this portal :
    VIES

  • I paid for the annual subscription for Creative Cloud. but when i download the programs it showed me using the trial version. how do i get the full program i paid for?

    i bought 2 license for CC but i can't download full version for this. it always show like "download trial version". Please advise

    Please check if the 2 license are for CC team or CC individual, if it is for Team then you need to assign seat by sending the invite from the admin console & the user has to accept the invite.
    Unable to license a trial product with Creative Cloud for Team
    If it CC individual then please refer to:
    I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4
    creative cloud software says my free trial has expired, but I have a paid subscription
    https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Regards
    Rajshree

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