I made the "forget id password" progress on the website but... i cannot receive the "reset password email" on my inbox. help!!

Excuse me, Im have a problem with my Icloud ID. I forgot the password. then, following the suggestions i made the "forget id password" progress on the website. I type exactly my email. but... i cannot receive the "reset password email" on my inbox. help me please!?
idk what's wrong. my email is [email protected].

Contact the Apple account security team for assistance resetting your password: http://support.apple.com/kb/HT5699.

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I made the "forget id password" progress on the website but... i cannot receive the "reset password email" on my inbox. help!!

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