I manage 60 ipads for a school using Apple Configurator. Need to update to iOS7 and AC1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new AC and iOS to work properly.

I manage 60 ipads for a school using Apple Configurator. Need to update my devices to iOS7 and Apple Configurator to 1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new Apple Configurator and iOS7 to work properly.

I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe

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I have a new computer from my father that already has his iphone content on it. what do i need to do to switch my phone over from my old computer to the new one and have the new computer sync MY contacts and content to the new computer without erasing

i have a new computer from my father that already has his iphone content on it. what do i need to do to switch my phone over from my old computer to the new one and have the new computer sync MY contacts and content to the new computer without erasing my contact lists and purchased apps?

okay from reading posts it seems if I transfer my backed up info from my old comp to the new one and erase my dad's phone's back up i could reset my phone and it would transfer all my old data back onto the phone, be linked to the new computer and i could proceed. Where do i find the backed up info from my phone?

I was transferring my information from my old iphone to the new one, and i forgot that i had some pictures in the new one. i did the restoring information and the pictures in new one are gone. how can i get them back????

i was transferring my information from my old iphone to the new one, and i forgot that i had some pictures in the new one. i did the restoring information and the pictures in new one are gone. how can i get them back???? please

Only way to get it back is to restore your phone from a backup, if those pics were included in that backup.
But most likely those pics are gone.
What you should've done was import http://support.apple.com/kb/HT4083 the pics to your computer and after you restored from your old backup, you could sync those new pics to your phone via itunes.

HT4889 I just set up my migration from my old iMac to the new one and it says it'll take 42 hours! What's up with this?

I just set up my migration from my old iMac to the new one via wifi and it says it'll take 42 hours! What's up with this?

blackeducator wrote:
... What's up with this?
Don't migrate wirelessly unless you have a very fast wireless connection. Anything other than 5 GHz 802.11n is likely to take an unacceptable amount of time.

How is the new version of ios 5 working

how is the new version of ios 5 working

Kind of like the previous one, with new features. What exactly do you want to know?

HT201240 Hijust bought my brand new mac computer had all my files transferred from my old pc onto the new one and turn it on and it has a password to enter and get started i have tried my apple id password and another the store had written apple default

Hi
Just bought my brand new mac had all my files transferred from my old pc and now i try to start and it has a password that i cant get past
i have tried my apple password and another the dick smith store had on a piece of paper nothing works and the store isnt open easter sunday
can anyone help
Marj

Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad.

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?

I got a new computer and haven't used iTunes in years. I have an iPod and want to put my music from it onto iTunes on the new computer. I don't remember my old iTunes account info but i have a new apple ID for my iphone and ipad. Is there a way to transfer songs from my iPod (old iPod video) onto the new iTunes on my new computer and use my new apple ID to sign into iTunes?

HT201269 I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I'm updating from my iPhone 4 to the iPhone 5 and have been 'restoring' for 2 hours now and the progress bar still states I hae 6 hours remaining. Will it really take this long? How long should a restore take? It's a 32gb device. Thanks.

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

How can I sync the calendar and contacts from my icloud account to the new icloud account we set for him. I have already set up the Family connections.

How can I sync the calendar and contacts from my icloud account to the new icloud account we set for my husband on his iPad and iPhone 5S? I have already set up the Family connections but they are not syncing.
Thanks.
Jenny

Oops my bad...I see that during my troubleshooting I inadvertently left Ringtones unchecked in iTunes.

HT1277 I cannot open the new email icon for 10.6.8 and the latest secrtoy update. My old "Stamp" icon email won't let me in either indicating that the new OS version doesn't work. Please help

I cannot open the new email icon for 10.6.8 including the latest security update. My old "Stamp" icon email won't let me in either indicating that the new OS version doesn't work. Please help. I have spend over 4 hours installing and reinstalling updates, etc. and I don't know where to go from here.....

Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:
http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
When the Security Update is done, the old version of Mail is disabled.
The solution has been to:
1) make certain Mail is in the /Applications folder
2) There is no other copy anywhere else.
3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.
Security Update 2012-004 (Snow Leopard)
If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:
Mac OS X 10.6.8 Update Combo v1.1

I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?

I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?

A similar question came up yesterday. One of the responders posted this:
Consider DEP, Device Enrollment Program. This will establish the company as the owner of the device. It will lock an MDM to the divice which in turn will lock profiles to the device.
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
[DocumentBodyEnd:d1616e95-b4ff-4e33-bf0b-3835cf3236c0]

HT1430 I was updating to the new OS and now for some reason I have to reconnect to my computer......I am afraid it is going to do a system restore.........HELP!

We were updating my son's iphone 4S to the new OS and now it is asking for us to reconnect to the computer........is it going to make us do a system restore?

Looks that way...
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766

I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

In this case you won't be able to do that?

I upgraded my iPad 2 (3G) to the new OS8 and I can no longer connect to 3G. All the settings on the iPad are correct. It just shows that it's searching for a signal. I'm in an area where my signal (pre OS8) was very good in strength. Please help!

I upgraded my iPad 2 (3G) to the new OS8 and I can no longer connect to 3G. All the settings on the iPad are correct. It just shows that it's searching for a signal. I'm in an area where my signal (pre OS8) was very good in strength. Please help!

Hello Jpahlphoto!
I'm sorry to learn about the issues mentioned in your post. Let's fix this for you OK?
Please restore your iPad and see if that does the trick. You'll find the steps here:
http://bit.ly/16hQAlr
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

I recently changed my apple id and both my iphone 3Gs and Ipad 2 when synced went straight back to my old id name for my app store how do I change it to the new one and keep it that way?

I recently changed my apple id and both my iphone 3Gs and Ipad 2 when synced went straight back to my old id name for my app store how do I change it to the new one and keep it that way?

Try going into your account details on iTunes, change your info there, then sync your devices.

I manage 60 ipads for a school using Apple Configurator. Need to update to iOS7 and AC1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new AC and iOS to work properly.

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