I may have just bought an ipod that doesn't work :(

I just purchased a 40GB ipod. It is the first one I have had so I know NOTHING about them. It worked as I paid the guy for it but the minute I got home I cannot get it to work. I can hear the computer inside trying to start but nothing. I plugged it into my computer and now the screen "Do not disconnect" is stuck on the screen. What do you think? Is it dead or can I reset it or something. I tried to plug it into my ibook but it doesn't register on my compurer.......if you have any advice I'd like it.
Cheers.

You should try the following troubleshooting articles.
The Five Rs.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
My view is that this iPod is a dud. That noise you can hear is the hard drive attempting to spin up and failing.
Any chance you can get your money back?

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I have just bought an iPod Nano to replace my previous one which died,when I open my iTunes it does not show the new iPod, and refuses to allow me to sync my existing library, the new iPod does not show in my computer only on devices, any suggestions ?

Question: I have just bought an iPod Nano to replace my previous one which "died" My computer does not recognize the new iPod and only shows it in devices and printers. I cannot sync my existing iTunes to the new iPod, there is no way I can do it. Any help please?

Hey there longislandmacca,
It sounds like your iPod is not recognized in either Explorer, or in iTunes on your PC. That can be frustrating, expecially when its a new device. I recommend you use the following article to help resolve that issue named:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thank you for using Apple Support Communities.
Cheers,
Sterling

Hi everyone i have just bought new Ipod touch 32 GB and upgraded to 5.0.1 and it it worse now my battery doesn't last long for more then hvvour. what should i do?

Hi everyone,
I have just bought new Ipod touch 32 GB and upgraded to 5.0.1 and it it worse now my battery doesn't last for more then two hour.
what should i do? it is seriously big problem.
Please help me.......

This is a general comment, not directed to anyone, and not to be taken personally by anyone. This ongoing screw up with the new upgrade (5.0.1) is getting to be a **** SHAME. In no way can APPLE or anyone else for that matter not know by now that the upgrade is terribly flawed. The Ipod machines themselves are super great products, and I enjoy mine to the max. However the upgrade once applied ruins it. And at least, not to my current knowledge, there haven't been any fixes forcoming.
In my opinion Apple should own up to that fact and warn folks that, even though the upgrade was presented with the best intentions, IT JUST AIN"T WORKING. And not to download it until further notice. This noticication could be done through the retail sales outlet, online, what ever.
I liken this to a pharmaceutical coming out with a new vaccine, encourage everyone to use it, then discover it's bad to the degree it causes it uses to become sick. Rather then pull the vaccine they keep on allowing unsuspecting ones to continue to vaccinate, and become sick. What a shame!
Charlie Lee

I have just bought an ipod classic, I already have an ipod nano. The new ipod was connected to the computer to charge and it named itself with my name on the old nano, how do I get the computer to recognise the new one

I have just bought an ipod classic, I already have an ipod nano. The new ipod was connected to the computer to charge and it named itself with my name on the old nano, how do I get the computer to recognise the new one?

My mistake, it was nothing to do with format. It woldn't sync because my movies were HD. HD movies won't sync to an iopd classic 160 GB but when you purchase a HD movie, itunes gives you a SD vervsion of the movie which is compatible with the ipod. Just needed to go to store, click movies, click purchased and untick the HD box and there you have the SD versions. Download the SD versions and then sync your ipod and bobs you uncle, movies are on the ipod

In iTunes, how do I switch to an Ipod nano from and old ipod that doesn't work any more

in iTunes on your computer, how do I switch to an Ipod nano from and old ipod that doesn't work any more? It has all the folders and songs I had on my old ipod, but does not recognize my ipod nano and cannot sync with it?

Hi bob12345S,
If your iPod nano does not appear in iTunes when connected to your computer, you may want to troubleshoot using the steps on this page -
Apple - Support - iPod nano - iTunes Troubleshooting Assistant
http://www.apple.com/support/ipodnano/assistant/itunes/
Thanks for using Apple Support Communities.
Best,
Brett L

Frustrated: Just bought PSE 10 and doesn't work on Macbook Pro?

I hope someone can help.
I have a Macbook Pro running Version 10.7.4 and I have just bought Photoshop Elements 10.
Having installed PSE 10 from DVD as instructed, when I try to open it I get a message that says: Photoshop Elements 10 cannot be opened because of a problem.
I have no idea where to turn next?!
Thanks

Well, PSE 6 and up all work fine in 10.7.4, so let's try to find out what went wrong. Are you running from an admin account? If you have antivirus software did you disable it while installing? How are you trying to open PSE?

What can I do to get my money back when I bought an App that doesn't work

Is There some kind of recourse or way of getting my money back for an App that Imdownloaded that just plaindoesn't work correctly.
I was a ble to write a review that it doesn't work but honestly I'd like top get my money back.
Any advice please.

Hi Andy,
I have had experienced this more than a couple of times with purchases from the App Store.
Your product should have a support link, either on their web page or under Help. Go to there and submit a message about the fault you experience and the company should get back to you relatively quickly (not Apple, but the vendor).
I live in Australia and after purchasing my third app that didn't work I submitted a help request and in the end the company (after I sent a copy of the App Store receipt) issued me with a serial number I could use and downloaded the product from their website. This only took two days - not bad considering time diff (company was in US). Support person was very helpful.
Trust me, they want your business. If you experience a problem, chances are others are too.
I no longer purchase apps from the App Store without trialling them first. Since there are no trial apps on App store, I always go to vendors website.
While I understand Apple is not responsible for the third party apps found in the App Store, the duds that are in there sure are breeding a lot of frustration for Mac users.
Side note - my sister recently purchased Norton Antivirus for Mac - after trying to get it to open the activation window so I could enter the Product Key (for two days!) we are now in the process of getting our money back from Symantec. While you may not have any luck with the App Store, you may find you have luck with the actual vendor (software producer), get onto their tech support and you may be pleasantly surprised.

How to recover my photos from my ipod that doesn't work

So My Ipod touch 4gr stopped working on friday. And I would really like to know if it's possible to get my photos off it to my computer!

If iTunes sees the iPod then just import them.
Otherwise you need to contact an data recovery company.
However,
- Restore another iPod, iPhne or iPad from that packup if they are in an iPod backup:
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe from an iPOd backup that iTunes made by:
How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
iPod recovery software to restore lost music files

I have just bought an Ipod and have set up the i cloud. That seems to have worked, now i am trying to do the ipod match so this music is transferred to my ipod. I have gone into settings/ music as instruted but there is no option for it! pls help!

Please see question in heading and let me know why I can't use Ipod match on my new ipod touch. Thanks.

Have you subscribed to iTunes match in iTunes on a computer under the same Apple ID used on the iPod?

TS1372 I have an ipod classic 160gb have already tried all the steps with no success. I have just bought this ipod and have had it for less than a week before this happened. what is wrong with my ipod and how can i fix it?

brand new ipod classic 160gb will not restore. have tried all steps with no fix. Also tried steps on a different computer with same results. anu help?

if you own a mac try to re format the disc to journal.
If you are on a windows like me, try to reformat the disc to NTFS. Then it will display that you need to restore as the ipod is in recovery mode. It restored with success. and voila, brand new working ipod.

FaceTime: I have just bought an ipod touch 32 gb (4th generation); however, the facetime icon does not appear in my screen or settings, there is no simcard so it has nothing to do with the carrier. Any suggestions?

IPod touch 4th generation..Facetime.

Well yes your close. I got it from Egypt and i am in Egypt now, but vodafone (one of our carriers ) has implemented the use of facetime to its customers here. I guessed the same in the begninig but even if it didnt, since im not using a simcard is that supposed to matter anyways?
It is no where to be found on my ipod, i searched. Also it is not being restricted or anything.
And anyways im goin to the UK next month and staying for a while, would the icon automatically appear, since it comes pre-installed im guessing i wont be able to install it from a unrestricted country (if this was the case) since it is not installed on my ipod in the first place.
Thank you,
Sorry for the inconvenience, but this could be quiet confusing.

TS1702 How to get a refund on a app that doesn't work. Bought app "live wallpaper" doesn't work

I have bought an app that doesn't work "live wallpaper" how do I get a refund

In order to request a refund, you would want to contact iTunesby filling out the form below. They will review your request and follow up by email.
http://www.apple.com/lae/support/itunes/contact.html

TS1967 I have just bought a new computer and downloaded latest version of itunes. It has all installed fine, but when I sync my ipod, it shows all the songs but won't play any of the songs in that library. Also, I can't add new files.

I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks

Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer.

I just bought an ipod touch 4th generation recently,found that it is very difficult to plug and unplug the USB cable from my ipod.Does anyone have this problem?

I just bought an ipod touch 4th generation recently, found that it is very difficult to plug and unplug the USB cable from my ipod. Does anyone have this problem?

Some of the Dock connector cables have very small buttons on the rounded adge of the plug, which need to be pushed in to release the plug from the iPod. Look at the picture below, do you notice the "button" on the white connector edge? There's one on the other edge too and they both need to be pressed in to release the "evil looking spike" sticking out of the grey edge.
The shorter plugs (that I've seen) do not have the release mechanism, the plug simply pulls out.

HT204053 I have just bought an ipad. I have already got an ipod My wife has got an iphone. We use the same itunes account, I was perturbed to find when I turned on my ipad this morning a text someone had sent my wife was showing. How can I turn this faci

I have just bought an iPad. I have already got an iPod and my wife has an iPhone 3. We use the same iTunes account. I am receiving text messages which people are sending to my wife's phone on my iPad. Could you please advise how I can stop that happening. Thank you.

Welcome to the Apple Community.
To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.
To avoid confusion when discussing your problem, when I mention iCloud, I am referring to the services under the iCloud login, Whereas I will refer to the whole cloud thing as The Cloud.
You need to create a new account for either yourself or your wife, you can choose whether to use this account for iCloud and therefore keep your personal data such as the contacts etc separate, you can continue to use the account you are both using for iTunes so that you may share the content you have already purchased, but each use your own account for iMessage which will stop you receiving each other's messages.

I may have just bought an ipod that doesn't work :(

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