I misordered Photoshop Elements for Windows but have a Mac. I have a refund order number with refund waiting for return. How do i return a download?
How do I return a download? I've been waiting for instructions for over a week now. I mistakenly ordered for Windows but I'm using a Mac.
You don't have to return it, just go here
Order product | Platform, language swap
Similar Messages
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Licence Photoshop Elements pour Windows au lieu de Mac
Bonjour.
A la fin de ma période d'essai de Photoshop Elements 13 pour MAC, j'ai payé la licence.
J'ai bien reçu le mail de confirmation et le numéro de série.
Mais au moment de l'activer je reçois le message "Ce numéro de série n'est pas valable pour Adobe Photoshop Elements 13".
Et en relisant le mail je découvre que Adobe m'a fait acheter une licence... pour WINDOWS !
Que puis-je faire ?Hi Serge, kindly contact our support team to swap the platform, for more details check: https://helpx-internal.corp.adobe.com/content/help/en/x-productkb/policy-pricing/platform- or-language-swaps.html
Contact support: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
Let us know if there is anything else we can be of help to you.
Thanks,
Atul Saini -
Bonjour, j'ai chargé par erreur Photoshop Element pour Windows au lieu de Mac.
Comment procéder pour l'échange svp ?
Hi Serge, kindly contact our support team to swap the platform, for more details check: https://helpx-internal.corp.adobe.com/content/help/en/x-productkb/policy-pricing/platform- or-language-swaps.html
Contact support: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
Let us know if there is anything else we can be of help to you.
Thanks,
Atul Saini -
Simple, I need the file to put on a PC which currently does not have a browser.
You will be able to download the Windows version from http://www.mozilla.com/en-US/firefox/all.html
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How can I installed Photoshop elements in windows eight ?
When I try to install Photoshop elements in a new computer with windows 8, I get an error message saying I need explore four or better. I have explored 10 installed.
I bought this program about eight years ago adobe photoshop elements is the only thing it says on the disk, I have lost the packaging and other information. This program has worked great for me all these years without any difficulties on my old windows XP. My old computer and gave out trash the motherboard. Now I have windows8 and when I tried to install Photoshop on new computer it accepts the program until the end, when I get the message adobe Photoshop elements requires windows explorer 4 or better to install. This computer came with explore 10.
I would like to keep this program because it's always works great for me, and I do really do not want a buy a new one. So he can really help me how would really appreciate it. Thank you Ray -
Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?
Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.
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Asking for advice--for beginning (but artistic) photographer. Recommend Lightroom 5 or Photoshop Elements 12 (Windows 7 OS)?
MarwanSati your install log appears to be free of errors. I would recommend you post your inquiry about accessing this feature within the Photoshop Elements forum.
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I operate a windows 8, 62 bit computer. I have ordered and downloaded the following product for AU$129 Adobe Photoshop Elements 13 (Windows,English) on the understanding that it would convert PD files to word. It is not doing so. Is this a wrong order?
if you're trying to convert pdf files to word files, you want acrobat pro or acrobat standard, Buying guide | Adobe Acrobat XI Standard
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.
Return, cancel, or exchange an Adobe order
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Photoshop Element 12 for Windows but I need one for Mac.
Good afternoon, I bought Photoshop Element 12. But after buying it was a version for Windows and I use Mac. I can return the product to the store I bought it. So can you help me, for example to get a Mac link for my product, so I can install it?
Hi, Photoinf. This is the user to user forum. You need to contact adobe sales directly. This happens all the time, so they should be used to dealing with it by now.
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Trying to download Photoshop Elements 9 on to my tablet. I have my S/N. I down loaded the files –PhotoshopElements_9_LS15 – but can not open.
you need both the 7z and exe files. put both in the same directory and click (or double click) the exe.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I will now buy and download adobe Photoshop for windows, but soon I am going to buy a mac. Will I be able to download my Photoshop CC on the new Notebook?
A creative Cloud membership provides you with the ability to have installations on different platforms, Windows and Mac. And since you are allowed to have two working installations, you can have one of each.
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How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?
How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?
As long as your license supports both platforms you should only have to download the Mac version and install/activate using your serial number. If you need help finding a link to download the file, please indicate the PSE version you need.
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Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana
1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
In other words, maintaining a backup of your computer is essential.
When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420 -
Just set up iTunes for windows but when I try to sync my iPhone to it this is what it says, I have another iTunes library on my power book. It than asks if I want to erase this iPhone and sync with this iTunes library. I used the same password on this windows pc system same log on etc..I don't have anything loaded on it. All I want is for the info that's on the power book in iTunes and my iPhone to snyc/update etc on the windows pc. How do I do this? My power book is dead to the world.
Read here.
https://discussions.apple.com/message/18565125#18565125
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