I'n Frozen Help......

My 30 GB bad boy Ipod is on the fritz. She is locked up. The screen says "Do Not Disconnect".
I love this little girl but she is broken and cant get up.
Please help. I tried the R's and I get no response when I hold "menue and select" in hold or out of hold.

Marah, I had the exact same problem a few minutes ago and I feel like a dummy because as I was reading the troubleshooting instructions to reset, I wasn't reading them correctly!!! To reset you need to hold the menu and the center white button down together!!!! Like an idiot I kept pressing the play/pause button!!! I literally was freaking out!!! and realized that I was not processing the information correctly!!!
My Nano had been frozen for hours!!! and with just that it works just fine!!! I am posting this as a new thread because I think there a probably quite a few out there that may be doing the same thing and not realizing it!!!
Good luck!!!
Dell   Windows XP  

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