I need a password reset from a VERY old defunct email address

I am trying to play tracks from my library.
Itune sis asking for a password inorder to authorise this PC to play the tracks.
The account names that appear are old ones that I do not have access to their linked email accounts & I cannnot seem to get thru the DoB section of iForgot even when i enter the birthdays of everyone i know.
I have given up on Itunes support as I get a different person with a different interpretaion of my requirements each time.
This problem has arisen because Ive had my whole library trasferred to an ext hard drive, This should not pose any problems, and in the main has been quite straightforward, except for about 30% of my library that was purchased a long time ago with account names that my wife and i were using.
I know what the account names are as Itunes shows them in the prompt that asks for the passwords.
P L E A S E let there be somenbody out there who can help or even tell me how to phrase my predicament to apple so I can listening.
Ta very much

Hi there
I'm experiencing the very same issue - my work laptop has recently been rebuilt and I am rebuilding my library from an external hard drive. Have you managed to establish a workaround?
Thanks
N

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This topic first appeared in the Spiceworks Community

Not too sure which category this would be in, so please direct me if you know
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I need a password reset from a VERY old defunct email address

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