I Need a PC Detective for..The Strange Case Of My Malfunctioning DVD RW Drive: IT WILL NOT EJECT!

Question

I can't get this drive to spit out my disc and quit saying error code: There are no factual errors.
Here is the play by play summary list regarding my pc's vital stats, events that occurred just Before the problem happened, what happened During the time and  right After the strange malfunctioning of my DVD RW Drive.
BEFORE:
My DVD RW disc drive is malfunctioning on my Acer all-in-one desktop running a new install of win 7 ultimate x86.   I was in the middle of labeling a handful of blank title DVD's by looking at the content on them.
I stuck in the first no label CD to jar my memory. When I did realize, I ejected it, wrote on the top, then went to the next DVD and did the same. When I loaded the 3rd DVD in the DVD tray, I wasn't sure what was on it. I saw 3 files labeled photos, templates,
and back up. upon further inspection I realized the content I was looking at was off my off my old palm pilot. I clicked eject. BUT...
DURING:
...at the exact moment I click eject a I got a double bubble notice that tells me Adobe has a important update and Windows has important updates too. OK, so I approve the updates. Adobe was fast... Windows takes awhile and says I can continue doing what I was
doing while the updates occur.
AFTER:
I go back to my DVD Drive project. I figured the timing was bad that's why my disc didn't eject, and so I right click to eject my DVD again. This time the notice says "Please insert disc in the drive". WHAT?? So I start a series of mouse clicks to
reload the contents i just read from the disc of old palm pilot info, and it was still all gone. The drive reads nothing is inserted aka the drive is empty. OK But I still cant eject my disc either. Frustrated by the obvious fixes not working I eventually
do reboot my PC to start fresh, and now I see my palm pilot info displayed on the disc that's in the DVD RW drive: I click on a folder to see the contents just to make sure I can. AND I COULD. Then I try to eject it and the same BS happened again... Error
code: 0x80070057 /  Path: unknown / Source: Catalog - OK OK to spite the fact this error code has no indication that it applies to my DVD RW issue so.. whatever, I try to see if my contents still appears, and it does.   I again try to eject
and it pops up error: "again please insert a disc into the drive" so I check again to see my content and again it's also gone.In my Device Manager everything is fine and says working correctly?
LAST: I make my way to the Microsoft Support run the DVD RW "Fix-iT" tool.  Before that I ran a internal diagnostic with the tools in my OS.. I read the help section, I did all the obvious things I could think of. I can't afford not to have
my Drive working, I need to install some programs.   PLEASE CAN YOU HELP ME?

Answer 1

Hi,
According to your description, maybe the disc is damaged or the disc is compatible with the drive. Since you cannot eject the drive,
you can update the drive to see if the issue persists. Maybe the issue is due to the hardware of the
Disk Drive, you can contact your computer’s vendor for assistance.
In addition, since it is related to windows 7, maybe you can ask in the Windows 7IT Pro forum below for further assistance.
http://social.technet.microsoft.com/Forums/windows/en-US/home?category=w7itpro
Best regards,
Susie