I need an ANSWER from Nokia !!! (Lumia 800)

The situation is that I upgrade the firmware for lumia 800, in progress, the power outage,used all kinds of ways that lumia 800 also will not boot. Send to Nokia care is sure thatthe motherboard is damaged, replace with new ones 210USD (~ 4.300.000VND). I thinkthe firmware upgrade, how that damage the motherboard with a high end phone ofNOKIA, Lumia 800? I have used many phones of Nokia, and I realized that the device is very durable, I trust and love of Lumia with my 800, so I decided to buy it from overseasso I'm not allowable effects of NOKIA warranty.

You can just look up Adobe or AdobeFlashPlayer. Just make sure it's from official Adobe site. I'm pretty new at personal computing, too. So much to learn! Don't get too frustrated!

Similar Messages

  • Broken touch screen on Nokia Lumia 800

    I bought a Nokia Lumia 800. I also got an insurance along with it. Recently the phone fell from my pocket and landed on the top right corner to the floor. The so called Corning's gorilla glass cracked. I went to the nearest Nokia care and asked them to repair it. They took a month just to reply to me (after so many follow-ups) that they cannot do it in my city (I live in Pondicherry, India) and had to send it to New Delhi fo repair. Even in that they were not sure if it will get repaired. The following statement is from an email from Nokia Customer Care.
    "They’ll try to solve the issue. If it is repairable, they’ll repair. Otherwise they’ll return your handset without repaired. If they returned your handset without repaired, they’ll charge rs.175 for transportation expenses"
    When i asked them what if they cannot repair it, he asked me to be positive... So the problem here is in many levels
    1) Why did the phone glass crack from a fall of such short distance? The transmission of impact was from the body directly to the glass....(photo attached)
    2) Why is there not enough support from Nokia Lumia 800 yet from all the service centers?
    3) I am made to wait for more than a month with a cracked mobile phone......
    Attachments:
    Photo of the 359289042195848 Lumia 800.jpg ‏866 KB

    1) Gorilla Glass is 'Glass' and it can break/crack with impact, it is extremely robust, not indistuctable .
    2)All service centres cannot supply full support everywhere, i have to have my Nokia sent away for repair in the UK if I have an issue and can take up to 30 days, so you are not being singled out and this applies to other makes as well.
    3)See 2 and also if you have insurance as stated, and as it would never be considered a warranty issue as it was misuse by the user, contact your insurer, the issue is with them, if you paid for insurance, they are the people to contact ?
    Good Luck
    If I have helped at all, a click on the White Star is always appreciated :
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  • Unlocking Nokia Lumia 800 from UK to use in German...

    hello,
    I got given a Nokia Lumia 800 bought in the UK to use but I live in Germany. is it possible to get it unlocked to use ? if so how do I start ?!
    Thanks!

    Timg1234 wrote:
    Lumia 800 bought in the UK
    Does this help?
    However, after looking at price on second-hand market for a Lumia 800 here in Germany (40 €), you might be better-off with another phone. In Germany, MyDealz.de and Geizhals.at/de might be resources to start from.

  • Print from my lumia 800

    How can i print from my lumia 800 on my hp deskjet 2549? Application needed?
    What's " Device Hub"?

    Hi galba,
    Welcome to the HP Support Forums. I see that you would like to learn how to print from your Nokia Lumia 800 phone to your Deskjet 2549 printer.
    HP has the HP AiO Remote App currently available in Beta, for Windows 8 and Windows 8.1 phones. I know your Lumia originally shipped with Windows 7. If you have upgraded the OS on your phone, you can try the app. Please note that your printer does not support the HP ePrint feature. I have included the Deskjet 2549 Printer Specifications for reference.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • My new Nokia Lumia 800 changes date and time after...

    When i switch off and on my Nokia Lumia 800, date and time changes: from 2 september 2012 8.00 to 2 march 2013 14.00. I need help to understand this strange problem and find a solution.

    chrysale wrote:
    I had the same problem with my Lumia 800. The Lumia 800 kept changing time and date as soon as I switched it off and turned it back on. In my case, doing a HARD RESET helped to fix this. BEWARE! You will lose all your data!
    Switch off your phone, hold Volume Down, Power, Camera buttons down. Switch phone on. As soon as it vibrates, release Power button, keep Volume Down and Camera button pressed for a few seconds.
    I have the same problem and after going through all the various support sites- Nokia, O2, and endless forums I was told the same thing "Make sure your auto-update for date and time is switched to automatic" But after telling them I don't know how many times that my Lumia 800 didn't have this option, only a 24 hours switch I was told there was nothing that could be done. However I appear to have sorted it out myself. The problem appears to be (or on my phone at least) is wi-fi connection, before I turn my phone off I have to disconnect from wi-fi and when I turn the phone back on the date and time stays corrected.
      When I set the date and time manually (for the 3000th time!!) I held in the power button until the slide down close screen disappeared then released it and the phone restarts, then I done it again- same proceedure just to be sure and ever since the date and time has stayed correct. BUT BE SURE TO TURN OFF WI-FI BEFORE SWITCHING PHONE OFF. Hope this helps

  • Can't hear much out of headset on Nokia Lumia 800?...

    When i connect my old headsets from my nokia asha and nokia c3, they fit fine, and perfectly in the headset socket, however i cant vaigly hear anything, even though the volume is on full. Do i need a special nokia lumia 800 headset, or are the ones ive used adequate? They do fit perfectly in the audio socket so i dont see why i cant hear much from them, the 2 headsets ive tried work fine in the asha and can hear loud and clear.. Someone please give me some advice about this....

    nobody can help me with my question>>????

  • Nokia Lumia 800 charging and photo messaging probl...

    I got my Nokia Lumia 800 in May and was great to start with but when I updated the phone to the most recent update  I started to get problems.
    My picture messaging wont work at all, when i recieve a picture message I get "get media content now" but when I try and get it, it doesnt work, I have taken my phone into the shop to see if I had the correct apn etc but they cant see any problems with it. When I took it back to where I got it from and they told me that they would have to send it away without giving me a replacement until I get it back, telling me I would need to buy a new one, I cant have this as I have a micro sim card which will only fit in certain phones. 
    I have also recently started to get a charging problem aswell, I have reset my phone but nope, and I have tried other chargers which dont help either, my friend used my charger to see if it would work in her phone and the charger seems to be working fine, again it seems to be a fault with the phone.
    I love my phone but I am not happy with the faults that seem to be happening now, as I need my phone to be in working order due to family illness. 
    Could anyone help me with this ? 

    Have you fully charged via Laptop ? If so let it run down 10% or so and connect to supplied charger and see if it will charge then, also if you have done a software update you could try reverting back to old software then re-installing latest again.
    Final solution is a Nokia Care Point !
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • Nokia Lumia 800. Battery and start up problems

    Hi there,
    I have been having quite a lot of problems with my nokia lumia 800.
    Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
    It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
    Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
    Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
    Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
    I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
    I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
    I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
    I am at a total loss as to what happened to my phone.
    Can someone help please?

    From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging.  You can locate your nearest care point using the link below
    www.nokia.com/support

  • Skype - Nokia Lumia 800

    Dear,
    I own Nokia Lumia 800, and 'am living in Croatia.
    When will be available SKYPE download for my country and how come
    that I can't download it???
    Brgds
    Andrea

    I don't want new rank... I want skype for my lumia 800... Its not fear! Absolutlly incorrect from your side! Where is the skype? Where is my contasts? How is possible? Who let this happen? How to get in touch with my friends? What do you expect me to do? I need to buy a new phone right? Never Nokia, Never windows phone !!!!!!!!!!

  • Nokia Lumia 800, Depleted battery Won't start up.

    Hi,  After being away for home for 5 days with no charger for my Nokia lumia 800, I foolishly allowed it to run out of battery, Unaware of the problems this can cause due faulty hardware, thanks to Nokia I returned home and plugged the phone into charge. I have allowed my Phone to run out of battery many times before in the past as you wouldn't expect any problem to come of it. After many hours of the phone being on charge I went to turn it on, it vibrated and came up with the phone providers image then no further, it stayed on this image for hours until I held down the power button and  it would turn itself off. Not being to worried at this point I went online to the many chatrooms, helpline, youtube videos you name it to source a solution. Having tried absolutely everything, about 10 times nothing has worked to multiple button combinations, heating the phone up, plugging into PC with zune - everything. Now slightly worried as I really do want this phone to work and not have to buy a new one at a great cost.  This is not a problem I have cause, it's a problem with Nokia, and the manufacturing of the phone, So if no one on  here will be able to aid me in fixing the phone, once I return to the UK I shall take it into a Nokia store to get it looked at, which i won't be happy to do as many of the Nokia outlets are in unconventional locations such as Glasgow.
    Thank in advance for any Help which is much appreciated,
    Lambtj
    Solved!
    Go to Solution.

    You are posting to a user to user support forum here and not contact ing Nokia Care. If the 800 will not start anymore and you have done all you say you have done it's likely the battery needs to be replaced. 
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Data Recovery on Nokia Lumia 800

    I recently went on an incredibly moving trip to Poland and took many photos and videos. My Nokia Lumia 800 ran out of battery, so I charged it overnight. When I woke up to switch it on, the memory formatted, which meant I lost so many important photos and videos. I only pressed the on button so I am at a loss as to why this happened. I have arrived home and have researched the ways I could possibly recover these life-changing photos with recovery software (since I did not have access to the internet at the time, it did not sync with SkyDrive). Is there possibly a way I could reclaim these overwritten files? I have done the 'regedit' process, so my PC can recognise it as a device independent of Zune, though it only comes up as a 'Portable Device' in Computer, meaning the recovery software doesnt detect it as a memory store from which it can recover data (ie. Removable Storage Device) . Any thoughts as to how to fix that?
    Thank you for reading, and I hope to hear a reply as soon as possible.
    Attachments:
    WP_000004.jpg ‏1709 KB

    Unless you have made a backup of the photos or synced them to skydrive I am afraid there is no way to recover them.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Nokia lumia 800 video problems.

    Hello, my friend in work has a nokia lumia 800 which a couple of days ago just stopped playing all kinds of videos, be it videos he has taken or on youtube or any thing!
    Also xbox live doesnt open either.
    Neither of us are very 'techy' so any suggestions in simple terms would be very much appreciated!
    Cheers

    WhatAmIDoing wrote:
    I seem to have a similar problem. After the most recent software update I can no longer play back videos that I have taken with the phone! I can play you tube videos ok, but not ones I take with the camera. Any suggestions why? I can't find any settings which I could have changed? The files play fine on the computer.
    Thanks
    What happens upon trying to play the videos? Is there any error message or is it just showing a blank screen?
    You can try to copy the videos to your computer, delete the videos on your phone and then transfer them back to the phone from your computer.
    If this would fail, you may consider resetting the phone by going to Settings and then About. As this will delete all the contents of the phone, ensure to sync your files or to create a backup copy. See Reset  and restore your phone found in the below link for more information as regard to syncing your files, resetting the phone and restoring the files backed up:
    http://support.microsoft.com/kb/2606900

  • Cold weather + Nokia Lumia 800 = Inactive touch sc...

    Is this normal for your touch screen to be inactive during cold weather on your nokia lumia 800? If so what are some remedies to get the screen to get the touch screen active. Maybe using a blow dryer to warm up your phone or using a phone sock case to reduce the cold temperatures in the morning. What are your thoughts on this topic?
    Nokia phones (Owned 1999-Now):
    5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)
    Solved!
    Go to Solution.

    aspergerguy wrote:
    @ejovi
    There have been similar low temperature issues reported using N9, which seems ironic for phone designed in Finland. Do also wonder whether state of charge of battery is implicated in such behaviour as really need to be fully charged before taking out in the cold.
    I remember on a cold morning I left it on the charger over night and the touch screen wasn't working.
    Nokia phones (Owned 1999-Now):
    5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

  • Dead Nokia Lumia 800 warranty

    I purchased my nokia lumia 800 from a person on amazon market place, the phone died after just a few days and, It will not power up since then. I wondered if I would be entitled to a warranty even though I do not have an origional receipt nor can I find the seriel number as the phone will not power on. Anyone any idea ?

    @cozmoss10
    You may have problems satisfying conditions of warranty which states:-
    "When making a claim under this Limited Warranty you will be required to provide: a) the Product (or the affected part) and b) the original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the IMEI or other serial number."
    More details here:http://europe.nokia.com/support/repair-and-recycle/european-limited-warranty
    I have been caught out in the past with Amazon "One Click" purchase even from established business seller, where there is no invoice included and only communication is that item has been despatched.
    Happy to have helped forum with a Support Ratio = 42.5

  • Nokia Lumia 800 to TV

    Has anyone managed to connect there Nokia Lumia 800 to there tv? using the adaperters you can buy to convert mini USB into HDMI ?
    Dave

    There is an app for that! "Play to" NOT "Lumia Play To", it's too recent to be compatible with our antiquated phone. Download Play To on your Lumia, do the set up, make sure you TV is connected through the internet LAN, or something else. We had ours (Sharp Aquos) connected over WiFi, but the app worksz over WiFi, so connect the TV through a line. after the set up choose what you want your phone to stream TO (your TV) then install the Xmovies8 app, download a movie you want to see and take it from a 5"
    screen to a 64"!!! word!

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