I need an answer ple

I got a Nomad Jukebox ZEN XTRA as a gift and not but 4 months later i get a message on the screen saying FIRMWARE PROBLEM....what does this mean. The mp3 player wont shut off and I can't get at my library. Is there anyway to fix this?

Try getting into Rescue Mode first:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3
If you can get the player recognised on the PC, you can try updating the firmware with a file from our Downloads section. If that doesn't help, then it would be best to contact Customer Support for further assistance.
Cat

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