I need help a Red Cross when I send a instant message but Internet still works?

Well I topped up not that long ago and when I have tried to send a instant message it comes up with a red cross but my Internet still works? I need it to work it's urgent

Hi and Welcome to the Community!
BBM, SMS, or some other service please? The exact service you are having trouble with will likely have a completely different resolution path from the others...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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