I need help activating Adobe Elements 12.

I can open the organizer but I cannot open the photo editor. I am operating on Windows 7. I try to open the editor but it will not load.

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with 'Manjeet'
Manjeet: Hello! Welcome to Adobe Customer Service.
Manjeet: Hi Heather.
Heather: Hello. I hope you can help me.
Heather: I have been working on this now for 3 days and I am so frustrated with this program
Manjeet: Thank you for confirming.
Manjeet: I will be glad to check and help you in this regard.
Manjeet: May I have the serial number of the product you are referring to?
Heather: <taken out>
Heather: I was not prompted to register this software either
Manjeet: May I know what exact error message you are getting it?
Heather: I put the product key in while downloading
Heather: I am getting nothing.
Heather: It is almost like the program times out
Heather: It looks like it will open but nothing happens
Heather: When I try to access the photo editor from the organizer screen, it just says loading and eventually times out
Manjeet: Alright.
Manjeet: Please allow me a moment.
Heather: I have uninstalled and had dell reinstall and they couldn't even get it to work
Heather: So you are my only hope
Heather: I am operating on windows 7
Manjeet: May I know are you able to launch photo editor directly?
Heather: I cannot and have not seen the editor page at all since I downloaded PSE12. I can only see the organizer page
Manjeet: I see this is a Technical issue, let me transfer this chat  to our Technical support to assist you better in this regard.
Manjeet: Please stay online while I transfer this chat to our Technical support team.
Heather: Ok thank you
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Chandhar'
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Arunkumar'
Arunkumar: Hello. Welcome to Adobe Technical Support.
Arunkumar: Hi Heather.
Heather: Hello. I really hope you can help me
Arunkumar: I understand that you are facing the issue with launching of Photoshop Elements 12. Is that correct?
Heather: I am have a problem getting the Photo editor to come up
Heather: I can however get the organizer to come up
Heather: The photo editor does nothing
Arunkumar: Thank you confirming. I will be glad to assist you with this.
Heather: Thank you
Arunkumar: Please allow me 2-3 minutes while I check this for you.
Heather: ok
Heather: I have not activated my Product key with Adobe either
Heather: I only entered it while downloading the sofetware
Arunkumar: Okay.
Arunkumar: Thank you for staying online.
Arunkumar: Now press alt ctrl delete at the same time to open task manager.
Heather: ok
Heather: open
Arunkumar: Please close all the Adobe processes running such as AAM updater AAM updater notifier Crash Daemon and Core Sync.
Arunkumar: Also close the Adobe Photoshop process running .
Heather: Flash player?
Arunkumar: End only the Adobe process.
Heather: It is Adobe flash player
Heather: I don't see any other Adobe program running
Arunkumar: Please close the Photoshop Elements 12 running.
Heather: ok
Heather: done
Arunkumar: Now try to launch Adobe Photoshop Elements 12 and try to open Editor.
Heather: It did the same thing. Nothing.
Arunkumar: Okay.
Arunkumar: I am sorry for the delay.
Heather: its ok,
Arunkumar: C:\ProgramData\Adobe\SL Store folder.
Heather: I had no problem with the trial PSE11
Arunkumar: Okay.
Arunkumar: Navigate to the above location.
Heather: Opened
Arunkumar: move the contents of SL Store  to desktop.
Heather: ok
Heather: the folder is empty
Heather: and the 3 files are on my desktop
Arunkumar: Now please try to launch Photoshop Elements 12.
Heather: Same problem, only the organizer will come up
Heather: Still cannot get the editor to load
Arunkumar: Okay.
Arunkumar: Navigate to C:\Program Files (x86)\Common Files\Adobe.
Arunkumar: Rename  OOBE, Adobe Application Manager folder to old1 and old 2.
Heather: I only see OOBE
Arunkumar: Please rename it oobeold.
Heather: I did
Arunkumar: Now please try to launch.
Heather: I got a error message when I opened the organizer. The editor still wouldn't come up
Arunkumar: May I know exact error you are getting?
Heather: The message said: Adobe Application Manager,required to start your trial, is missing or damaged.
Arunkumar: Okay.
Arunkumar: Now we will go ahead and install Adobe Application Manager.
Heather: ok
Arunkumar: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Arunkumar: Please refer the above link to download and install Adobe Application Manager.
Heather: Ok I think it is done
Arunkumar: Now please click on Adobe Application Manager and update it.
Heather: It is updating Adobe Application manager
Arunkumar: Okay.
Heather: wow this takes some time....
Arunkumar: Okay.
Arunkumar: May I know the status please?
Heather: Looks like it is almost done
Arunkumar: Okay.
Heather: I got a error message that windows detected that the program did not run correctly
Heather: also all my desktop Items are gone
Heather: even the start menu
Arunkumar: May I know if you are using dual monitor?
Heather: no I am not
Arunkumar: Okay.
Arunkumar: May I know if you are able to see the Photoshop icon?
Heather: I cannot see ANY program
Heather: just this screen
Heather: no shortcuts, nothing on my desktop
Arunkumar: Okay.
Heather: What do I do?
Arunkumar: In this case we will restart the system and try to launch Photoshop Elements 12.
Arunkumar: I will provide you the link to share the screen.
Heather: ok
Heather: How will I stay in contact with you?
Arunkumar: < taken out>
Heather: done and put my name in
Arunkumar: Okay.
Arunkumar: Please do stay online.
Heather: ok
Heather: What is going on?
Arunkumar: Share the screen.
Heather: How? there is nothing on this page to click
Heather: it says at the top check our troubleshooting page for further assistance
Heather: can you see my screen?
Arunkumar: Please close and re open Connect link.
Arunkumar:< taken out>
Arunkumar: Open the link in Internet explorer.
Heather: still blank
Arunkumar: Okay.
Arunkumar: In this case please go ahead and restart the system and contact us back so that we can better assist you with this.
This is what I have been dealing with.... No answers and I am frustrated!

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