I need help canceling my one year membership

Started the membership thinking it was one thing and turned out to be another. I would like to cancel the membership and possibly get reimbursed for the first month thank you

Please confirm you would like to cancel the CC purchased on September 22nd 2014. I can get that done for you. You can confirm it by private inboxing.
You can also follow the steps in Cancel your membership or subscription | Creative Cloud
Regards
Rajshree

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I need to cancel my one year membership

Hi, I'd like to cancel my one year membership plan.
I think it renewed automatically, but I didn't want to.
Should I pay 50% of the one-year plan, though? Please help.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Hi:) I want to cancel my "one year membership" for the education-programm without loosing to much money. Are there any good ideas?

Hi:) I want to cancel my "one year membership" for the education-programm without loosing to much money. Are there any good ideas?

You paid for one year and that's just it. If you don't use it then that's nothing anyone can change. feel free to contact sales support.
Mylenium

Cancel one year membership

My one year membership is ending soon and I do not want to renew the membership, how can I can do that?

Hi siri2222,
Please refer to the help document below for cancellation:
Cancel your membership or subscription | Creative Cloud
In case of any issues, please contact the support:
Contact Customer Care
Regards,
Sheena

I have a one year membership and had to purchase a new computer. What do I need to do to switch?

I've purchased a new computer and need to download Adobe on the new one. I am currently on a one year membership plan. It's not up for renewal for another 2 months. What do I need to do?

sign out of your cc app on your old computer (unless you want it on both) and install the cc app on your new computer, https://creative.adobe.com/

I wanna cancel my one-year plan now

I wanna cancel my one-year plan now, but since it is not my 12th month using it, I can't cancel it on the Adobe creative cloud website.
Could you help me to cancel it?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I cancelled my one year subscription on 18th march 2015 but was charged Rs.1600 for this month. your customer care told me in a chat that it will be refunded. may i know when is it going to reflect in my account

i cancelled my one year subscription on 18th march 2015 but was charged Rs.1600 for this month. your customer care told me in a chat that it will be refunded. may i know when is it going to reflect in my account

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Error buying autocad 360 one year membership

Hi, i bought autocad 360 PRO $49.99 for one year membership yesterday. But it didnt change to PRO, it still showing normal, it just showing i'm not membership and i have pay for it.
I just payed $49.99 but why? never happen before.
I also tryed cancel this payment but system shows "This purchase is not eligible for a refund."
i'm going crazy, i just bought a system that just dont let me use it.
please help me
thank you
JUN

Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance.

My creative cloud one year membership is not recongnized: All softwares are in trail version!

Recently my imac died, the hard drive somehow failed and never worked again, so I changed the hard drive completely. So when I reinstalled all my softwares, I download the creative cloud desktop app and started downloading the softwares and then noticed that everything was in TRIAL VERSION, I revise that my membership was not finished, and it was not, it ends in july but my creative cloud one year membership is not recongnized, even that I am logged in. PLEASE HELP

I place the solution for the community since it took me almost 25 days to get it resolved, I really hope that this will be able to save you some time:
My case> I logged in perfectly in my CC desktop app, the softwares recognize my account but not the one year suscription, so I was allways on trial version. This work for me>
I had a chat conversation where a really nice Adobe helper that made me change my /etc/host file, and change it's content to something I would never understand, this:
### Host Database## localhost is used to configure the loopback interface# when the system is booting. Do not change this entry.##127.0.0.1 localhost255.255.255.255 broadcasthost::1 localhost fe80::1%lo0 localhost127.0.0.1
And also erase all the files in the Library/adobe/SLStore folder .
That worked for me! hope that this will make your day a brigther one
Thank you Arunkumar!

I paid for a one year membership and after a month my software notices me that trial is over

I bought a one year membership for Photoshop CC and Lightrrom and even though I received an e-mail that confirms my payment, after a month I cannot use these software because 'I have to renew my membership'.
When I try costumer service, I cannot call or chat to solve this issue.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Firefox crashes on opening. Tried fixing in safemode. I fill in message that I need help. No one answers!

Firefox crashes on opening. Tried fixing in safemode. Crash report comes on screen. I fill in message that I need help. No one answers! It says someone will fix the problem. I have tried to get a fix for 2 weeks. Does anyone read the messages?
Internet Explorer is the worst! But I have no choice without Firefox working.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

How can i cancel my one year Creative Cloud Student and Teacher Edition?

how can i cancel my one year Creative Cloud Student and Teacher Edition?

when i click on customer support..
i get this error

I need to cancel my one on one appointment

I need to cancel my one on one appointment

My confirmation e mail did not have a cancel option on it. However this worked for me.
Make sure you cancel the appointment on the same device you booked it on.
I made an online 1 to 1 appointment on my Mac air. I was unable to cancel the appointment on my Ipad or my iPhone but when I went to the appointment on my Mac air and signed in to my 1 to 1 the ability to cancel was there near the top of the right hand side.
Try that and see if it works.

Premature expiry of one-year membership and unable update payment details

My VISA Debit card payment used to be successful 3-4 months back. It's been failing ever since. I have upgraded my card and want to update my payment details. However, the one year membership on my account reads 'expired' even though it has been only 6 months since I purchased.

contact adobe support,
https://helpx.adobe.com/contact.html

Hi I try to pay for one year membership LR and PH but nothing happens.

Hi
I try to pay for one year membership LR and PH but get message"wait some minutes. Don not renew or go back to avoid a double payment." when finished payment by VISA. What must I do. A new order and risk a double payment. In my account I cannot see anything for Adobe Creative account.
Company Fotografie Kees Laurijsen
<Removed by Moderator>

Moving this discussion to the Adobe Creative Cloud forum.
Kltd if you are facing problems placing your order then please contact our support team at Contact Customer Care.

I need help canceling my one year membership

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