I need help, cannot get any apps, needs serial number

I have a creative cloud membership and cannot get any new apps because it keeps asking me for a serial number when I try to liscence the software. I have tried everything on the forums including uninstalling and reinstalling, putting in my details again when asked to liscence the software. I have tried adding another app to see if that will work and it does not. I am so unbelieveably frustrated that I will have to terminate my subscription because it is ridiculous I keep paying for something I am not able to access.

simone-23, Follow some these steps, this should help.
Next confirm that this site comes up okay and you don't get an object error
https://lm.licenses.adobe.com/
I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
      On Windows XP navigate to following location:
\windows\system32\drivers\etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CS6
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4.  try again launching any product from CS6
Thanks
- Nitin

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